RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received confirmation of automatic renewal but, having sold the car I told them I did not want to renew. They told me that the policy would have to be cancelled early rather than letting it continue to the end of the year. I was informed that the fee for cancellation was £50 but as it was only 3 weeks before the policy ended it would be £38. So that is £38 pounds for their insistence on stopping the policy early. I could quite easily have told them that I didn't want to renew rather than telling them that I had sold the car so they are charging me for my honesty.”

Helpful Report

Posted 6 years ago

“STEALTH CANCELLATION I work away a lot and live in England but my family are in Scotland (Both parents are in poor health). Whilst away, I made an error and cancelled the wrong DD as I had still been paying another company for months, despite our contract having ceased. When I got back down I found my insurance had been cancelled. RIAS sent me a letter (Which obviously I didn’t get until back south.) They had emailed me 3 times, but none of those mentioned any issue with the DD, just marketing stuff, so I was blindsided. Literally 1 email or call would have solved the problem. As soon as I knew there was a problem, I called them and offered to pay the balance. They refused. I now have to scrabble around looking for car insurance so I can attend my MRI tomorrow, 90 mins away. They are not trying to bill me for £61 into the bargain.... unbelievable!! AVOID this company at all costs.”

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Posted 6 years ago

“Amazing helpful with answering my questions. Easy to use thei online website.”

Helpful Report

Posted 6 years ago

“WARNING AVOID - RIAS (Ageas) car insurance - I just had to share this with my connections, given that we are all busy professionals, and if you are anything like me, you probably get lots of emails both at home and at work. My car insurance was on AUTOMATIC renewal with RIAS (Ageas). I got an email (just as well I checked) with a renewal premium for my car - Wait for it !!£744.96, and that was a one payment by DD deal, I drive a Qashqai, I thought something strange here, when I checked the rest of the market including go compare the average was, you guessed it £240, that's £500 cheaper, yes £500. When I challenged RIAS they said it was down to market fluctuations - REALLY - I must look or sound daft !!. The worrying thing here was they told me that unless I cancelled, even though I hadn't accepted the change, they would automatically take the full payment, So that's £744.96 they would effectively have taken, and quite frankly covertly hoping I wouldn't notice, now that's how they reward loyalty. So if you are insured with this crowd check it especially if it's on automatic renewal - So the company to avoid is - RIAS (Ageas). RIAS get your house in order”

Helpful Report

Posted 6 years ago

“Great customer services, great prices, equitable and honest company”

Helpful Report

Posted 6 years ago

“Charged my mother a £20 Renewal fee which they conveniently hide away until it appears on the bill. Obviously the last renewal they get from her.”

Helpful Report

Posted 6 years ago

“Are brick outer skins with timber inner leaf and timber partitions covered when insuring your home?”

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Posted 6 years ago

“Great customer service, very helpful in amending my needs.”

Helpful Report

Posted 6 years ago

“Absolutely diabolical! I insured for a year and at the end of that year purchased a new vehicle and chose to insure it with a different insurance company at a more competitive price. RIAS took a renewal cost from my credit card for insurance of my old vehicle without any notice to me. I did not realise this until I checked my credit card statement. When challenged they refunded half the cost and have not to date refunded the whole cost as I cannot provide evidence that I have insured my old car which is currently parked on private land awaiting sale and does not need to be insured. I am currently waiting for a complaints number to enable me to take this to the Ombudsman if they refuse to refund me as no company is allowed to take funds without notice. Do not ensure with this company.”

Helpful Report

Posted 6 years ago

“Great customer service and good value for money”

Helpful Report

Posted 6 years ago

“Took out a policy last week and i had to cancel same day realising my no claims bonus had expired, its been a week now and i still havent been refunded although they kee telling me they have! Do Not Buy”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Terrible company, switched banks in Feb last year, for some reason all my direct debits don't change with it, one been rias. They never once tried to get in touch with me regarding a missed payment , I thought it was all fine and still been paid as normal until I was pulled over for no insurance, 8 points, resit both tests and £1,000 fine from the courts. When the police rang to ask why they hadn't been in touch with me they replied that they had no phone number for me, no address and no email, I showed the police my policy which they sent me through email with all my details and a phone number on, the police argued my case on the phone and have given me a written statement for my case against them in court stating how they told the officer they had made no attempt to contact me. Absolutely disgusting company with terrible customer service. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“Never use again do not use this broker!!! Misinformed me from the start very misleading. Very biased company and gives bad customer service. Have made a formal complaint. They use their own engineers who will rather repair then write off car very biased company like to save pennys and use bad review contractors to repair cars at a discount price shoddy work! Never use again”

Helpful Report

Posted 6 years ago

“So bad. I received my renewal price which is higher even although I have had no claims. I now have a problem with my keycard and because they asked if it was wear and tear or broken and I said I don't know, they won't cover me for this and also no courtesy car although I pay extra for this. I would never use them again. for nearly three hours today they passed me from Pillar to post. Absolutely shocking”

Helpful Report

Posted 6 years ago

“A £20 renewal fee is added without customers' knowledge. When asked to wave this, Rias claimed every customer is aware. However, I doubt this because like every other customer, I wasn't aware until I had a phone conversation with one of the advisers where from our conversation, I realised there was renewal charge without my knowledge. This review is more of an awareness to existing customer who RIAS claimed to know about this charge but who clearly do not and did not know that there is a £20 renewal fee hidden in their renewals. So, based on the way and manner in which I found this out, if there was a 0, that is what I would have given RIAS.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting service gone fully comp with this company thinking I would be fully covered if anything happened to my car now having trouble with my car and they won’t give me a courtesy car until the car is looked at which is now been over 2 weeks now they have the car but still won’t give me a car until there garage has looked at it which won’t be for another 2 weeks so I wouldn’t even bother with this company as there completely in competent”

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Posted 6 years ago

“I’m very impressed”

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Posted 6 years ago

“My wife has been unfortunate to have 2 minor accidents, Rias have been fantastic both times from sorting claim to a hire Car and getting our car repaired I Cannot thank them Enough for there support and understanding”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company all was fine at first and then they upped my monthly payments by over 50 pound because I didn't declare a accident I had whilst insured with Hastings which involved no one and it was a electrical fault with the car and it didn't affect my no claims years when I tried to cancel it as itv2as in the 14 days they said I couldn't and had to to pay a shortfall as well disgusting no wonder people take the chance of driving with no insurance not condoning that for one minute but all as these companies are doing is robbing innocent people for sheer greed purpose the customer service staff are so rude and unhelpful air as if there on some kind of bonus the more money they save them I advise anyone to stay away from this company and there sister company.”

Helpful Report

Posted 6 years ago

RIAS is rated 4.0 based on 1,475 reviews