RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been dealt with quickly and courteously. Thank you.”

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Posted 9 years ago

“We've already got our house and contents with you”

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Posted 9 years ago

“Documentation took a long time to arrive.”

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Posted 9 years ago

“when our car burnt out you responded very well offering a realistic and acceptable price”

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Posted 9 years ago

“I asked for a quote on line from Rias and the next day received a telephone call from a representative explaining in detail all aspects of the house and contents insurance. On a like for like comparison the Rias one was lower and I accepted the quote.”

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Posted 9 years ago

“I thought service and price excellent !,I saved £150 others this company.Thank you”

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Posted 9 years ago

“dealt with me very straightforward”

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Posted 9 years ago

“Although I wasn't happy about increase in insurance premium, service given on telephone was good.”

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Posted 9 years ago

“Very quick, very easy, every step of the on line process is really easy and simple to use, you can even upload documents to your account”

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Posted 9 years ago

“Current motor policy with yourselves expires on the 16th February; to date I have yet to receive my renewal documentation. In desperation and worrying about the expiry date I telephoned your offices to enquire and discuss my renewal. I was informed that RIAS were experiencing trouble with the issuing of renewal documentation. I obtained a quotation from your staff for the renewal of £822.57 some £300 more expensive than my 2015/15 premium. When requested to justify this 63% increase your representative had no answer save that the figure quoted was generated by their computer. To say that I am disgusted is an understatement. Perhaps RIAS would be good enough to contact me with regards to this matter once they have an answer to this increase.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Staff were very helpful and answered all our questions, so we were more than happy to take out car insurance with RIAS.”

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Posted 9 years ago

“Quick and simple to renew car insurance”

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Posted 9 years ago

“Very helpful adviser and he didn't try to sell more insurance then I needed.”

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Posted 9 years ago

“I usually receive my insurance renewal reminder and premium and how much it is, for my car, at least two to three weeks before it's due, so I can either look elsewhere or go with it, to get a competitive quotation. This year i had to contact RIAS,to find out, this isn't good enough.”

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Posted 9 years ago

“Despite renewing my Motor Insurance, am still awaiting any information relating to cover, travel and overseas cover.”

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Posted 9 years ago

“The dealings with RIAS on the phone were fine. The person explained everything very clearly and without pressure. A problem occurred however when I tried to register my account online. I failed several times and had to call RIAS twice and send numerous emails to resolve the problem. I'm happy to say that all is fine now.”

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Posted 9 years ago

“I tried to get a quote on line, it wouldn't give me one. Via the phone I was told this was query about my hearing aids, I think this could have been done via the web site. However this was easily rectified.”

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Posted 9 years ago

“The person I spoke to was extremely helpful and knowledgeable and the whole transaction was completed quickly and without any problems.”

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Posted 9 years ago

“quick responsive service.”

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Posted 9 years ago

“Our representative was very professional and polite.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews