Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

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“Prompt service”

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Posted 2 years ago

“Hi, I am very happy with the quick delivery of my order for the La Gourmet oven toaster.”

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Posted 2 years ago

“The chair that I ordered had a tear on the leather. Robinsons is taking very long to respond to replace the chair.”

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Posted 2 years ago

Hi! We're truly sorry about this. The replacement part has been shipped.

Posted 2 years ago

“I am very satisfied with my purchase. The quality of the super king size quilt is excellent. It was very well packed, and the delivery service was fast.”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“A terrible experience. Buyer beware. High chair had faux rattan (plastic), yet the price of each chair wasn't cheap. The specs that showed the height of the seat from the floor was wrong and as such, I purchased them, thinking that they were suitable, only to find out upon delivery that they weren't. One of the chairs also had a glaring nick on the chair back. Upon returning to the website, the chairs were not longer available, so I suspect that those could ne previously rejected goods. But this was only the beginning of the 'nightmare'. It took more than 2 weeks of back and forth with the after-sales, generally slow to respond, and their coordination and communication with the delivery personnel was nothing short of poor. Part of the delay due to their claim that the chairs were not re-wrapped in plastic in a satisfactory cmanner, despite knowing that the customer had to unwrap to check the condition and did not have the special materials and tools to wrap it back in its original condition. It was a painstaking process to get $300++ refunded for 2 chairs. Not buying from Robinson's online again. The physical stores had seen better days!”

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Posted 2 years ago

Hi! We're truly sorry to hear about this. We'll definitely look more into the case and make sure it does not happen again.

Posted 2 years ago

“I was short on time as I was visiting Singapore only for a few days and left ordering my stuff till the day I reached SG. The team was helpful in prioritising and ensuring the delivery is super fast and on time to ensure my kids can enjoy the amazing toys. Thanks.”

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Posted 2 years ago

“Products received were as advertised.”

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Posted 2 years ago

“I shopped at Robinsons because they have a promotion with heymax.ai but they didn’t track it and I didn’t get the extra miles. So it wasn’t cheaper than another retailer and the shopping experience was a letdown.”

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Posted 2 years ago

“Mikael | Customer Service Specialist was outstanding!”

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Posted 2 years ago

“Got an enamelled cast iron pan at good price during the sale. Delivery was relatively fast and smooth Quite satisfied with the product so far - still learning how to use enamelled cast iron! The only thing was tt the product didn't come with instructions on how to register for warranty.”

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Posted 2 years ago

“It was difficult to return what I bought. And could not contact anyone to relate my problem. Had to escalate to senior management and after many many emails, issue was resolved”

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Posted 2 years ago

Thank you for sharing your feedback. We're so sorry that the return was not as seamless as it would have been. We'll make sure to look into this process to improve it.

Posted 2 years ago

“Soft and love the fitted sheet. Fits my mattress with topper so the depth was perfect. Worth the price with the sale.”

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Posted 2 years ago

“My trusted brand”

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Posted 2 years ago

“Competitive pricing and fast delivery....great experience!”

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Posted 2 years ago

“Quality products at great prices. Very satisfied with purchase and suits our purpose well.”

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Posted 2 years ago

“Robinson sale is so good 😊 Love it”

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Posted 2 years ago

“slow delivery that took more than a week even though confirmation email stated 3-5 days, low quality items, broke within days.”

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Posted 2 years ago

Apologies for the delay in delivery. This is definitely not Robinsons standard. We'll be checking in with our delivery team to prevent this from happing again.

Posted 2 years ago

“Fast and efficient ! Well-packaged and product delivered promptly.”

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Posted 2 years ago

“Ok slow delivery”

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Posted 2 years ago

Robinsons is rated 4.2 based on 2,018 reviews