Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Hi there. I am actually quite disappointed. Before my order was to come, I checked and was told the order will be delivered with 5 business days. It never showed up. I checked the tracking site sent to me and I knew something is a miss and thats why I contacted Mikael at customer service, who said it will be delivered in 5 business days. Well, I had to go and buy an alternative to tide us through. Finally the delivery came on Wed 13th Dec VS Fri 8th Dec. I gave instructions to refund my card as some point in time, but the item then just showed up. I now have 4 umbrella stands. 2 from Robinsons and 2 more that we had to buy cause of the delays. Sorry, this is bad and it was not even communicated properly to me. I have asked multiple times that a manager call me - but to no avail.”

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Posted 2 years ago

Hi Tarun, we are so sorry for the delivery delay. I can see that our Customer Service Manager has spoken to you and this has been sorted. We'd like to thank you for sharing your feedback, this helps improve our services.

Posted 1 year ago

“Online purchase experience was wonderful and no hiccup faced and delivery tracking is very informative.”

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Posted 2 years ago

“Easy and quick transaction. Delivery was timely too. Product was received well-packed”

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Posted 2 years ago

“Save quite a bit when buying during sale.”

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Posted 2 years ago

“Wrong item was delivered. When asked for an exchange, was told that my item was out of stock and they were unsure when it would be restocked. So I had no choice but to accept a return and refund. It has been so challenging to arrange for a date for the collection of the item. Very disappointed with Robinsons’ service.”

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Posted 2 years ago

We're so sorry about this Cindy! Thank you for sharing this feedback, it helps improve our services.

Posted 2 years ago

“Good sale on some items but not much variety to choose.”

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Posted 2 years ago

“Amazing band efficient. Products bought and received were of great quality . Miss the store that I used to patronise.”

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Posted 2 years ago

“The Black Friday offer was good but I can’t say the same for the delivery experience. The item was not bubble wrapped and the box was dented at receipt. Item was slightly different from the advertised picture but was subsequently assured of its authenticity. Overall not a great experience.”

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Posted 2 years ago

We're truly sorry to hear about this and thank you for sharing your feedback, it helps improve our services.

Posted 2 years ago

“One of the queen size bed set short of one pillow case. Waiting for customer service to get back on this matter.”

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Posted 2 years ago

We're so sorry about this. I can see that a replacement has been shipped, we hope you enjoy the product.

Posted 2 years ago

“Delivery takes too long”

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Posted 2 years ago

“The items was delivered promptly and It was a fast delivery. No hassle”

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Posted 2 years ago

“Very worth it.”

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Posted 2 years ago

“good deals and price”

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Posted 2 years ago

“received in good condition. quality also good. satisfied with the purchase.”

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Posted 2 years ago

“Insider Test - All Good!”

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Posted 2 years ago

“Great value, got the bedsheet set at a wonderful discount. Quality and material were as per described. Delivery was seamless and quick. Happy with my purchase overall. Will definitely buy again.”

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Posted 2 years ago

“The handbags that I purchased were delivered in a very short time, surprised and impressed me. The quality of the handbags is good and in good conditions.”

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Posted 2 years ago

“Happy with my purchase of towels from Robinsons online store.”

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Posted 2 years ago

“All is good”

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Posted 2 years ago

“the robinsons hotel collection bamboo quilt was terrible quality. wasn't at all soft like what bamboo material shd feel not light. felt like plastic. have to go buy another brand again and waste some dollars”

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Posted 2 years ago

We're so sorry about this. Thank you for sharing your feedback. This helps improve our products.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,945 reviews