Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had stock at a good price and delivered within a few days. It would have been 5* if they had have given me a delivery date estimated with my receipt but I wasn't in a rush.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, Jeremy!

Posted 3 years ago

“Good value and quality”

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Posted 3 years ago

We are so grateful for your review, Shiuh. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“The online website was easy to navigate and with a fair variety of items. Ordering was smooth and my items were delivered rather promptly.”

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Posted 3 years ago

Hi Kang! Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

Thanks for the 5-star review. The team at Robinsons is thrilled you’re happy with your recent purchase. Cheers!

Posted 3 years ago

“Very happy with the prompt delivery except my order is split into two different delivery on 2 different days It would be good if order can be consolidated and be delivered together instead.”

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Posted 3 years ago

Hi Doris! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We understand that you would want to have your orders delivered together. However, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding.

Posted 3 years ago

“Great air fryer however, there is no warranty at all and this was not clarified in the listing.”

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Posted 3 years ago

“End-to-end shopping experience was seamless and hassle-free”

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Posted 3 years ago

Hi Timothy, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase!

Posted 3 years ago

“A wrong item was sent in my order. Robinson Customer Service got it's Supplier to arrange 1-for-1 exchange, but this process and the instructions could have been better managed.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the inconvenience about sending the incorrect item. Once again, thanks for your patience.

Posted 3 years ago

“Very fast delivery. Nicely packed.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review - it's much appreciated!

Posted 3 years ago

“Items are good and delivered quickly. Unfortunately the delivery man sent it to the wrong condo but he retrieved it and sent it to us the next day when told of his mistake”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Let us know how can help you on your next purchase.

Posted 3 years ago

“Good value for the honey world honey I bought! and the convenience of not having to go out to buy, carry 3kg of manuka home, was just amazing!”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their e-store experience. Enjoy your Manuka Honey!

Posted 3 years ago

“Thank you for speedy delivery”

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Posted 3 years ago

“Prompt delivery. Hope to see more items (especially for bedding) online soon!”

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Posted 3 years ago

“Speedy delivery”

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Posted 3 years ago

“Quick, pleasant and efficient shopping experience, as I knew what I wanted, and I would have rated a 5 but for fact that Robinsons responded about 7 working days later to say they do not have stock of the kettle i ordered.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and see what happened regarding the delay in response. Thanks for your time and for your rating!

Posted 3 years ago

“Happy with product n delivery”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thanks for the feedback! Looking forward to serving you in the future! Feel free to reach out anytime.

Posted 3 years ago

“Nice selections. Hope to see more new stuff soon.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. We will surely upload more products soon! Your feedback helps us to improve service for everyone.

Posted 3 years ago

“Delivery was quite swift within 2 weeks. Could be improved. Pricing and discounts were on a moderate-low side but could be priced lower as Shopee Pricing were much lower as compared to your launch sales.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

“from purchase to delivery is a breeze.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews