Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thank you to the live chat team - Maine and Shermine. Great support and good service recovery. It would be a perfect score if not for the delivery issue with the 3rd party delivery.”

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Posted 4 years ago

Hi there! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We'll ensure to check the issue with the 3rd party delivery for this not to happen again in the future. Thank you!

Posted 4 years ago

“Items bought are exactly as advertised and described on the website. Only issue is how when you buy multiple items, they all come separately and on different days. Very inefficient and I imagine a big waste of money on Robinson's part.”

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Posted 4 years ago

Hi there! Thanks for your review. We understand that you are expecting to have your orders to be delivered together. However, if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding. Cheers!

Posted 4 years ago

“Ordering and delivery was ok. Packaging was good. It would be better once order is done that customer receives an email order confirmation that informs them to expect a delivery notice when parcel is due for delivery.”

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Posted 4 years ago

Hi Madiie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Posted 4 years ago

“Good product”

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Posted 4 years ago

“I liked the star buys and discount items. Delivery was prompt and I was constantly updated of the progress. However an item (dandruff shampoo) that I thought I had added to my cart together with the dandruff conditioner was somehow not picked up in the order. Unfortunately I overlooked it when I checked out.”

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Posted 4 years ago

Cindy, thank you so much for your positive rating for your recent purchase at Robinsons. Let us know how we can help you with your next purchase. Feel free to reach us via Live Chat Support online. We are here to assist you.

Posted 4 years ago

“Products purchased met expectations and quality. Only the delivery schedules were exceptionally delayed by about 1 week.”

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Posted 4 years ago

Thank you for letting us know about this, Kelvin. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks for your sharing your feedback.

Posted 4 years ago

“Can reduce amount of packaging. Already not using bubble wrap which is good - still box was big n had more cardboard cushion inside. Tx.”

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Posted 4 years ago

Hi Valerie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Thank you.

Posted 4 years ago

“Well packed. But the quality fall short. 2 of the towel losses fabric when using. The other towel are acceptable as online purchases quality, but not the Robinson quality if purchases were made at store”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Once again, thank you, Kam.

Posted 4 years ago

“Impressed that each bottle of honey was bubble-wrapped.”

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Posted 4 years ago

“Good services”

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Posted 4 years ago

Thank you so much for this 5-star review, Irene. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

“Purchase could have been delivered altogether instead of 3 different deliveries for 4 items”

Helpful Report

Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We understand that you would want to have your orders delivered together. However, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding.

Posted 4 years ago

“Ordering online & deliver was great, very easy and efficient. The only issue is the product range is very limited.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are already working on expanding our product range. Stay tuned!

Posted 4 years ago

“They had stock at a good price and delivered within a few days. It would have been 5* if they had have given me a delivery date estimated with my receipt but I wasn't in a rush.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, Jeremy!

Posted 4 years ago

“Good value and quality”

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Posted 4 years ago

We are so grateful for your review, Shiuh. Thanks for sharing your rating with us and the community.

Posted 4 years ago

“The online website was easy to navigate and with a fair variety of items. Ordering was smooth and my items were delivered rather promptly.”

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Posted 4 years ago

Hi Kang! Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. See you on your next purchase!

Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

Thanks for the 5-star review. The team at Robinsons is thrilled you’re happy with your recent purchase. Cheers!

Posted 4 years ago

“Very happy with the prompt delivery except my order is split into two different delivery on 2 different days It would be good if order can be consolidated and be delivered together instead.”

Helpful Report

Posted 4 years ago

Hi Doris! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We understand that you would want to have your orders delivered together. However, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding.

Posted 4 years ago

“Great air fryer however, there is no warranty at all and this was not clarified in the listing.”

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Posted 4 years ago

“End-to-end shopping experience was seamless and hassle-free”

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Posted 4 years ago

Hi Timothy, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase!

Posted 4 years ago

“A wrong item was sent in my order. Robinson Customer Service got it's Supplier to arrange 1-for-1 exchange, but this process and the instructions could have been better managed.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the inconvenience about sending the incorrect item. Once again, thanks for your patience.

Posted 4 years ago

Robinsons is rated 4.2 based on 2,018 reviews