Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products delivered on time and as expected. Understand the online just begun but would like to see more brands especially on house products and kitchenware. Thank you.”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are adding more products daily. Stay tuned, Goh!

Posted 3 years ago

“Order came separately in 2 parcels on different days. It would be nice to inform customer of this arrangement. When my 1st parcel came i thought my order was short delivered. Both parcels came in very good packaging condition.”

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Posted 3 years ago

Hi Mei, thanks for the feedback. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Once again, thanks for the review. Let us know how we can help with your next purchase.

Posted 3 years ago

“quite seamless. wasn't expecting pirchases to be delivered separately on different dates though”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for your patience!

Posted 3 years ago

“item receive in order.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“First time I try online shopping with Robinson. The product I purchased is as good quality with I purchase at the store. There is also flexibility to return one of the item that I don’t like. Overall, I’m happy with the shopping and will continue to do it.”

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Posted 3 years ago

Hi Bee, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Thanks for choosing Robinsons! See you on your next purchase!

Posted 3 years ago

“Ordered 2 items and was surprised there were 2 separate shipments. Not sure how is the backend logistics arrangement. If the items came from different warehouse, then understandable. Otherwise, am worried about additional carbon footprint.”

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Posted 3 years ago

Hi Rachel, thank you for taking the time to leave us a review. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thank you for your patience and understanding. Cheers!

Posted 3 years ago

“Selections not diverse”

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Posted 3 years ago

Hi there, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Please do not be worry as we are still improving our website to show new brands and products. Stay tuned!

Posted 3 years ago

“Prompt delivery. The only issue is I received wrong item, and have to call for exchange. However the replacement came next day. Wonderful”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for your patience!

Posted 3 years ago

“A big thank you to the live chat team - Maine and Shermine. Great support and good service recovery. It would be a perfect score if not for the delivery issue with the 3rd party delivery.”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We'll ensure to check the issue with the 3rd party delivery for this not to happen again in the future. Thank you!

Posted 3 years ago

“Items bought are exactly as advertised and described on the website. Only issue is how when you buy multiple items, they all come separately and on different days. Very inefficient and I imagine a big waste of money on Robinson's part.”

Helpful Report

Posted 3 years ago

Hi there! Thanks for your review. We understand that you are expecting to have your orders to be delivered together. However, if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding. Cheers!

Posted 3 years ago

“Ordering and delivery was ok. Packaging was good. It would be better once order is done that customer receives an email order confirmation that informs them to expect a delivery notice when parcel is due for delivery.”

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Posted 3 years ago

Hi Madiie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Posted 3 years ago

“Good product”

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Posted 3 years ago

“I liked the star buys and discount items. Delivery was prompt and I was constantly updated of the progress. However an item (dandruff shampoo) that I thought I had added to my cart together with the dandruff conditioner was somehow not picked up in the order. Unfortunately I overlooked it when I checked out.”

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Posted 3 years ago

Cindy, thank you so much for your positive rating for your recent purchase at Robinsons. Let us know how we can help you with your next purchase. Feel free to reach us via Live Chat Support online. We are here to assist you.

Posted 3 years ago

“Products purchased met expectations and quality. Only the delivery schedules were exceptionally delayed by about 1 week.”

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Posted 3 years ago

Thank you for letting us know about this, Kelvin. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks for your sharing your feedback.

Posted 3 years ago

“Can reduce amount of packaging. Already not using bubble wrap which is good - still box was big n had more cardboard cushion inside. Tx.”

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Posted 3 years ago

Hi Valerie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Thank you.

Posted 3 years ago

“Well packed. But the quality fall short. 2 of the towel losses fabric when using. The other towel are acceptable as online purchases quality, but not the Robinson quality if purchases were made at store”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Once again, thank you, Kam.

Posted 3 years ago

“Impressed that each bottle of honey was bubble-wrapped.”

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Posted 3 years ago

“Good services”

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Posted 3 years ago

Thank you so much for this 5-star review, Irene. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Purchase could have been delivered altogether instead of 3 different deliveries for 4 items”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We understand that you would want to have your orders delivered together. However, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for understanding.

Posted 3 years ago

“Ordering online & deliver was great, very easy and efficient. The only issue is the product range is very limited.”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are already working on expanding our product range. Stay tuned!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews