Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so glad robinson is back in full force. will support u so long its within my budget. so far so good, been ordering quite abit from you. with tracking to know where the delivery is, and receiving my items very very fast in 3-4 working days time. i did not give a 5 star is coz one of my items is not delivered (its a one for one free item). i have emailed to your team and they got back the next day! they said they would deliver the missing item to me.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. See you on your next purchase!

Posted 3 years ago

“Fast delivery. Items are nicely packed But dun really work well with item selection (example: size) using mobile phone but is ok using browser”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Let us know how we can help you with your next purchase! Cheers!

Posted 3 years ago

“Satisfied with the purchase”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Product delivery was great and on-time. Highly recommended and will buy again.”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. See you on your next purchase, Ashwin.

Posted 3 years ago

“Good product with quick delivery”

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Posted 3 years ago

“Quality product and reliable service. Item arrived very quickly and the bedsheet sheet was lovely. Not disappointed at all at choosing to purchase from Robinsons because the same set was offered elsewhere at a similar price. Shopping experience was pleasant but there is limited choice though. Not enough variety so I had to purchase extra pillow cases elsewhere.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. We will be uploading more products soon! Please stay tuned. Take care, Lena!

Posted 3 years ago

“Bought the raw honey taste different from what I get from Honeyworld.”

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Posted 3 years ago

Hi Tuan, thank you so much for taking the time to provide feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Please let us know what we can do for you in the future.

Posted 3 years ago

“Happy with purchase. Prompt delivery. Quality is still there, since years ago. Keep it up!”

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Posted 3 years ago

Hi Francis, we take pride in knowing that you are happy and satisfied with your purchase. Thank you so much for sharing your experience and helping to share the word about Robinsons. We look forward to seeing you again soon.

Posted 3 years ago

“Glad that Robinsons is back and I intend to see what else they have so that I can get the items despite them not being physically here now.”

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Posted 3 years ago

“I like the goods that I purchased but unfortunately they were shipped from Italy and a lot of confusion over the import tax that I have to pay. It is good that Robinson was able to pay me the tax amount first before I make payment to DHL, but the experience will be much better if Robinson can settle such tax directly with DHL. Initially I was anxious when asked to pay the tax as I feel that Robinson should not make me pay the tax. Need to clarify with both Robinson and DHL Several times to settle the payment and that dampened the good experience I had with the goods purchased.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. We are glad that you love the item that was purchased. We are sorry for the inconvenience regarding paying the tax. Your feedback helps us to improve service for everyone. Thank you for your patience.

Posted 3 years ago

“Fast response, thing get settle fast”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery was prompt . I felt delivery fees for 1 product at 5/- is on the high side”

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Posted 3 years ago

We really appreciate you taking the time to share your rating with us. We understand that you have feedback about our delivery fees. However, we do have a standard fee of $4.99 for purchases below $150. We will also have exciting discounts soon. Stay tuned!

Posted 3 years ago

“Good but wish there were more discounts .”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We will more exciting discounts soon! Thanks for your review!

Posted 3 years ago

“I like the timing. Product ordered came quickly and all in good order.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime See you on your next purchase, Christina.

Posted 3 years ago

“Fast delivery On line chat was very helpful”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a review. Don't hesitate to chat us back if you need help. Thanks, Billy!

Posted 3 years ago

“Hassle-free purchase process online. Competitive pricing. Speedy delivery though as with most last mile deliveries, you can’t select the day or time for the delivery.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

“Since young I used to shop at Robinson , today I have to adapt to a new way of shopping via online. Well it’s just a matter of used to it , infact not so easy for old folk like me.”

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Posted 3 years ago

Thanks so much for sharing your experience with us. We hope to see you again soon. Let us know how we can help you. We have our live chat support online ready to assist you, Bie.

Posted 3 years ago

“Fast delivery, though it’d have been more efficient to have all products consolidated and delivered at one go.”

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Posted 3 years ago

Hi Wing! thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We are working on adding this before customers can check out. We really apologise for the inconvenience that this has caused you. We’ll do better in the future.

Posted 3 years ago

“We use to purchase goods, Man shirts & Ladies Bags, Dresses and Shoes from Robinsons since our younger days. Low Price but Good Quality!! James”

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Posted 3 years ago

Hi Seng! Thank you for trusting and choosing Robinsons. We look forward to seeing your orders again! Please stay safe!

Posted 3 years ago

“The good arrive quickly and in good condition.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community, Hilang. Thank you!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews