Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast pricing a little stif.”

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Posted 3 years ago

Hi Eddie! The team here at Robinsons is thrilled to receive such a great rating, thank you.

Posted 3 years ago

“Very efficient and products were exactly as advertised. Well packed and high quality.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Great selection of merchants.”

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Posted 3 years ago

Logam, thank you so much for your positive rating for your recent visit to Robinsons. We hope to see you on your next purchase!

Posted 3 years ago

“The package was delivered in good condition. The package was done professionally and secured.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“It would be great if the delivery date and timing slot can be chosen.”

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Posted 3 years ago

Hi Jenny. Thank you for the review. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Once again, thanks for your feedback.

Posted 3 years ago

“Good customer service, fast delivery. Packing intact received goods in order.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Robinsons. See you on your next purchase, Audrey!

Posted 3 years ago

“Robinsons sale is genuine. Acknowledgement of sale is quick. Shipping is prompt. A personal thank-you from the MD was a pleasant surprise.”

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Posted 3 years ago

Thanks for the review, Poh Yoke! It's our duty to give you a world-class online shopping experience. We'll continue to be at your service.

Posted 3 years ago

“It would be good if for the bras, u could have indicated the measurement in inches and cup size, rather than just S M, L and XL, XXL. This is to enable customers to be better informed to make the right choice.”

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Posted 3 years ago

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Rest assured that this will be taken care of and we'll do better regarding the sizes.

Posted 3 years ago

“Products are good and delivered on time”

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Posted 3 years ago

Hock, we're happy to see that you had a 5-Star experience at Robinsons. Thanks for sharing. See you on your next purchase.

Posted 3 years ago

“Good feeling to be able to shop & support Robinsons - an Iconic name for me & my family from the Good Olde Days”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Say hi to your Family! Cheers!

Posted 3 years ago

“Pricing inclusive of delivery is most competitive after comparing a few online shopping sites. Item came well packaged in a week’s time. The only down would be I didn’t receive any email notifications from Robinsons when item was shipped. I only know it was sent after I receive a sms from delivery co.”

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Posted 3 years ago

Denise, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue in receiving email notifications and hope to resolve it promptly and accurately.

Posted 3 years ago

“Had been a regular shopper at Robinsons before”

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Posted 3 years ago

“Product & price is good. delivery is fast but some improvement if possible. Delivery slot not given, delivery arranged by the service provider, it will be good to have the delivery people to contact us so that we are able to make arrangement to be home to pick up the parcel. not right to have the parcel left at the door.”

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Posted 3 years ago

Hi Angela, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We will ensure to work how our delivery works. Thank you so much for the feedback.

Posted 3 years ago

“This is my first time using ROBINSON online service. Being a well established brand, I feel very safe and comfortable to order online with ROBINSON. Overall I received my goods within 3 business days. Would be nice if the user online experience can be improved: 1. To confirm stock is available and provide an estimated delivery lead time before asking for payment. 2. To allow customer to select delivery date. Thank you.”

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Posted 3 years ago

We appreciate your continuous support to Robinsons, and thank you for sharing your feedback. This is helpful in improving our online services.

Posted 3 years ago

“Would prefer to receive all purchased items at one delivery instead idfferent.”

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Posted 3 years ago

HI Ong, thank you for the review. We understand that you would want to receive all parcels in one delivery. However, if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. I hope this helps. Thanks for your patience and understanding.

Posted 3 years ago

“My prefer was delivered promptly with care and precaution with the packaging”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Online search function for products can be better.”

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Posted 3 years ago

Hi Theresa, thank you for taking the time to provide a rating, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. We will ensure to improve the search function on our website. We are also uploading/adding more products each day.

Posted 3 years ago

“A very good deal offered by Robinsons.”

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Posted 3 years ago

Thank you for the 5 star rating. Watch out for products to be uploaded each day! Thanks for the review!

Posted 3 years ago

“items are sent in various packages, making it somehow cumbersome to track”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We apologise if you were not informed about this, Avril. Once again, thanks for your time. Let us know how we can help you with your next purchase.

Posted 3 years ago

“Tracking is bad.”

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Posted 3 years ago

Hi Eddie, we are sorry if we didn't meet your expectations regarding tracking of orders. We are working in improving it. Thanks for your patience. Thanks for the review too,

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews