Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

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“You lost my package and didn’t inform me I had to chase to find out!!”

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Posted 2 years ago

We're so sorry about this. While it has already been sorted, we understand the inconvenience this has caused. We promise to improve our service to serve you better.

Posted 2 years ago

“Good service with constant updates”

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Posted 2 years ago

“Just refer to email correspondence”

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Posted 2 years ago

“Wasn’t at the sale but just wanted to leave a note to say that Robinson’s customer service is the best!!! Kudos to your team! Merry Christmas, y’all!!”

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Posted 2 years ago

Thanks, Penny. Happy Holidays!

Posted 2 years ago

“1. Hydraulics does not work, it only kicks in when you manage to push the bed up all the way up and when you close it, it just drops down violently. There is even a notice to tell you to keep you fingers away! If you have a king bed, it means you are the carrying bf the bed up straight before the bed will hold! I bought the hydraulics storage bed for elderly parent, how are they to use this faulty product? Robinsons found all excuses not to accept that bed is defective. 2. Bed was delivered with blackish stains and broken covering. Robinsons did not allow return instead offered $20 refund for the stains/breakage. 3. Read fine print carefully. Robinsons promise/selling point is “30 days return”, it is marketed twice very clearly in the description of the product. However, when asked to execute this clause, Robinsons said there is fine print to exclude this product from “30 days return” and it was my error for not reading carefully. I question - is this false advertising? I will not shop with Robinsons again. Used to shop at Robinsons when they had physical stores. The online version clearly delivers no customer service and falsely advertises promises and products with unclear wordings. I wonder how many customers have fallen into this trap?”

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Posted 2 years ago

Hi Liz! Thanks for sharing your feedback. We're sorry to hear about this. Our customer service team will continue to assist.

Posted 2 years ago

“The customer service agent Mikael was excellent very helpful”

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Posted 2 years ago

“Fast delivery and good items”

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Posted 2 years ago

“Good quality and heats up quickly”

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Posted 2 years ago

“The Sale discounts are acceptable. However, I am unsure about who arranges the delivery of items, which left a VERY bad experience for me. I will not order from Robinsons ever again. I hope this comment is taken seriously. I left a longer review on the item itself.”

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Posted 2 years ago

“I am satisfied with the purchase”

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Posted 2 years ago

“Delivery was quick and fuss-free. Item came well packed, in good condition.”

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Posted 2 years ago

“The sales is good; thanks for the effort. But the use of rewards points should not be restricted; at least some % of the rewards points should be able to be used. Less not very useful or attractive”

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Posted 2 years ago

Hi! Thanks for sharing your thoughts. It helps improve our services.

Posted 2 years ago

“Sales is attractive with an additional 15% off as I can get the same product at OG without 15% off!”

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Posted 2 years ago

“Hi there. I am actually quite disappointed. Before my order was to come, I checked and was told the order will be delivered with 5 business days. It never showed up. I checked the tracking site sent to me and I knew something is a miss and thats why I contacted Mikael at customer service, who said it will be delivered in 5 business days. Well, I had to go and buy an alternative to tide us through. Finally the delivery came on Wed 13th Dec VS Fri 8th Dec. I gave instructions to refund my card as some point in time, but the item then just showed up. I now have 4 umbrella stands. 2 from Robinsons and 2 more that we had to buy cause of the delays. Sorry, this is bad and it was not even communicated properly to me. I have asked multiple times that a manager call me - but to no avail.”

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Posted 2 years ago

Hi Tarun, we are so sorry for the delivery delay. I can see that our Customer Service Manager has spoken to you and this has been sorted. We'd like to thank you for sharing your feedback, this helps improve our services.

Posted 2 years ago

“Online purchase experience was wonderful and no hiccup faced and delivery tracking is very informative.”

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Posted 2 years ago

“Easy and quick transaction. Delivery was timely too. Product was received well-packed”

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Posted 2 years ago

“Save quite a bit when buying during sale.”

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Posted 2 years ago

“Wrong item was delivered. When asked for an exchange, was told that my item was out of stock and they were unsure when it would be restocked. So I had no choice but to accept a return and refund. It has been so challenging to arrange for a date for the collection of the item. Very disappointed with Robinsons’ service.”

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Posted 2 years ago

We're so sorry about this Cindy! Thank you for sharing this feedback, it helps improve our services.

Posted 2 years ago

“Good sale on some items but not much variety to choose.”

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Posted 2 years ago

“Amazing band efficient. Products bought and received were of great quality . Miss the store that I used to patronise.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 2,018 reviews