Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Ordering process was easy and fast delivery”

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Posted 1 year ago

“This particular delivery person is superb”

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Posted 1 year ago

“I have yet to receive my items and it is now the 9th working day since I placed my order. I have reached out to your customer support team and now still waiting for an update. This is unlike my first order experience which was smooth.”

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Posted 1 year ago

Thanks for your feedback, Rue! We understand that you are excited to receive your order and we truly apologise for the delay. We hope that you give Robinsons another try.

Posted 1 year ago

“Fast Delivery! Thank you”

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Posted 1 year ago

“Easy to use and delivery is fast. Only problem that i have is i bought a Michael Kor bag but got a Lusso Citta dust bag. I expect a Michael Kor dust bag.”

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Posted 1 year ago

“Product arrived quickly (it was an international delivery) and in good condition.”

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Posted 1 year ago

“It's simply Eazy n Fast online shopping experience with Robinsons. Thank you”

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Posted 1 year ago

“Happy with the service”

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Posted 1 year ago

“Straightforward and seamless online shopping.”

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Posted 1 year ago

“Great selection of quality items offered and discounts are often available. Fast delivery!”

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Posted 1 year ago

“This is my first time, I think, so far, shopping online with Robinsons has been great 👍🏻 The management are friendly and courteous. The item bought is of great quality with reasonable price. I’m a satisfied customer 🙏🏼”

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Posted 1 year ago

“Items ordered were good and arrived very quickly.”

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Posted 1 year ago

“The products received was in good order . Should have notification of when products reached buyer with a timeframe, not just the date. Luckily for me my neighbours are mostly known to us. If not it could have taken by someone as the products name was visible on the outside.”

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Posted 1 year ago

Hi Yong! Thank you for your suggestion. This is helpful in improving our delivery notification.

Posted 1 year ago

“Quality assured”

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Posted 1 year ago

“Item well packed and delivered on time.”

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Posted 1 year ago

“Robinsons is still Robinsons. I first went to Robinsons in 1960s. My mother bought her first swimsuit here. It is still the excellent Robinsons.”

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Posted 1 year ago

“The last purchase I made was not upto expectation. Product was not as advertised and yet I had to pay delivery fee for the product return”

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Posted 1 year ago

Hi Selinah! We're very sorry if there has been a confusion. We checked the order and no return fee was charged. You were refunded the full cost of the product.

Posted 1 year ago

“Even though Robinsons is without a storefront, its range and offers are quite competitive against any other retailers of similar business models. Keep up the great work, Robinsons!”

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Posted 1 year ago

“Timely delivery. Package in good order.”

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Posted 1 year ago

“Response is very prompt. Special discounts are attractive and genuine.”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews