Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and reliable delivery. Good quality product.”

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Posted 1 year ago

“Easy purchase. Quality products.”

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Posted 1 year ago

“Order is fast and delivery is fast too.”

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Posted 1 year ago

“Good tracking and friendly use online service”

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Posted 1 year ago

“Delivery was a bit messy cos it was a third party doing it - they wanted to deliver on a Saturday, and they called me to ask so i said no delivery cos office is closed, then later i had to liaise with several people on my contact details etc. THen finally the items arrived. It was well packed, ladder was well cushioned with ample bubble wrap and even my storage organisers were well wrapped - so no breakage or damage. So all is good. Hence delivery communications may be improved - somehow there seems to be a break down in communications.”

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Posted 1 year ago

Hi Sharon! We appreciate you sharing your thoughts about our delivery service. Feedback like this helps us improve our service.

Posted 1 year ago

“I really enjoy ordering from online Robinsons. They had lovely, well-coated items, was easy to order and was delivered speedily. Would order again in the future.”

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Posted 1 year ago

Thank you for the kind words! Your appreciation towards our services fuels us to do even more better.

Posted 1 year ago

“Very good updates.”

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Posted 1 year ago

“Welcome back! Awesome job!”

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Posted 1 year ago

“Prompt delivery and in good condition. Robinson offers quality goods.”

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Posted 1 year ago

Thank you very much for your 4 star rating! We are glad you were satisfied with the prompt delivery and condition of the goods offered by Robinson. We always strive to provide quality goods to our customers.

Posted 1 year ago

“easier and good customer service”

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Posted 1 year ago

“Product quality good, delivery prompt, but capturing of customer details leaves much to be desired. I have registered my account on 6/5/23 after making a purchase. I gave my details, including date of birth 26 May. On 30/5/23 I made another purchase. Up till now my account shows I haven't made any order and there was no birthday surprise and your system says looking forward to my birthday (next year)?”

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Posted 1 year ago

Hello Tan! We checked your details and you signed up with an incorrect email address. This explains why no order is showing under your account. Please sign up using the correct email address, it should be the same email address you are using to checkout. Also, you may reach out to us at support@robinsons.com.sg.

Posted 1 year ago

“The process of selecting my choice of item to checkout to payment was so smooth that it took less than 15 minutes. The delivery was also fast accompanied by the ability to track the order.”

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Posted 1 year ago

“Love the revamp with the wide range of products including overseas brands”

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Posted 1 year ago

Thank you so much for your feedback, Torrance! We strive to provide great customer service and a great sale at Robinsons and we are glad to know our hard work is paying off. Please let us know if there is anything else we can do to make your experience better.

Posted 1 year ago

“Process of purchase to delivery of item was smooth and easy.”

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Posted 1 year ago

Hi David! Thank you for your kind words. We are glad to hear that the process of purchase to delivery of the item was smooth and easy.

Posted 1 year ago

“Delivery was within the number of days as stated. Product was intact! Will order again”

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Posted 1 year ago

“Item packed in a box and received well.”

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Posted 1 year ago

“well received but took much longer than expected. (too long) order placed on 1st June and received on the 13th”

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Posted 1 year ago

Hi there! We're truly sorry for the delay. We understand how frustrating it can be to wait longer than expected. We always strive to meet our delivery commitments, but unfortunately, in your case, there was an unforeseen delay in our shipping process. We value your feedback, and we want to assure you that we are taking steps to improve our delivery process to prevent similar situations from happening in the future.

Posted 1 year ago

“Very fast delivery. You can always get good deals at Robinsons sale.”

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Posted 1 year ago

“Value for money”

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Posted 1 year ago

“The buying experience is unpleasant. One of the shampoo was half filled while another item was dried up. Vendor seems to be giving expired or old goods. I tried to ask for exchange and waited whole day nothing happened. I have to email and called to rearrange again. There was Robinson dollars rewarded but cannot use in conjunction with the promo code. Very lousy. Your product selection is lousy too. Nothing much to buy and many are unknown brands.”

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Posted 1 year ago

Hi there! We're truly sorry for this experience. We checked your case and see that the shampoo has been replaced and the other item, the mask, is actually not dried up, the texture is how it should be. Also, thank you for your feedback on our rewards points. This is helpful in improving our service.

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews