RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“Have been a Roboform user for many years and wouldn't want to be without it. They keep improving it with each new release. I have recommended this to many of my family and friends.”

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Posted 8 years ago

“When Roboform had a major upgrade I lost a TON of logins. It was right at the time I was migrating to a new PC with the old one not available. Since then Roboform seems to miss some logins. I've decided to also use Google's Password Manager and, while, it doesn't have all the features of Roboform it's free and works pretty well, actually more automatic than RF although some would say that's a security issue. I used to love RF but now it's just ok. Hope there are no more surprises.”

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Posted 8 years ago

Hi there - thank you for taking the time to reach out. We highly value user feedback and we're sorry to hear of the issues you experienced. Should you like to discuss them in further detail, please do not hesitate to contact our technical support team at www.roboform.com/support.

Posted 8 years ago

“Easy to work with. Very professional tech support. They aim to please.”

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Posted 8 years ago

“Roboform is great way to keep your passwords. Very easy to use. I would and have recommended it to my friends.”

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Posted 8 years ago

“easy and convenient.”

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Posted 8 years ago

“It makes my life so much easier!”

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Posted 8 years ago

“keeping passwords and filling forms . I would however like to see it update itself when changing passwords more reliably. And it also doesnt always autofill usernames and passwords even when they are saved.”

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Posted 8 years ago

Hi Damon - thank you for taking the time to provide a review. If you're currently using version 8, you can update your passwords via the Security Center. Simply access the Security Center from your taskbar. From there you view your weak, resused, and duplicated passwords. You can also directly log in to each site and update your individual logins. Once updated, RoboForm will prompt you to resave. Regarding autofill, if you can please submit a list of the sites for which you're experiencing issues, our techncial support team will gladly investigate. You can submit that information via our online support system: https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“Good support. Good security reputation, and I'm a long time user.”

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Posted 8 years ago

“I have always loved RoboForm it just lately it has been hard to remember my master password can you figure out a way for people to be remember, because I know I am not the only one in this fix. I have my over a dozen pass files I cannot open now because I cannot remember the password.”

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Posted 8 years ago

Hi Marion - Thank you for taking the time to provide a review. Because the Master Password grants access to your data, it is highly important that this is the one password you remember. We certainly understand that things happen and information can be easily forgotten. At this time, however, the resetting the Master Password results in deleting all current Master Password protected data. If you'd like to proceed with this process, you can find the step-by-step instructions here: https://help.roboform.com/hc/en-us/articles/230116808-I-forgot-my-Master-Password-How-can-I-recover-reset-it-

Posted 8 years ago

“Does its job and several of my computers sync. Makes everything easy.”

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Posted 8 years ago

“Roboform used to have a great start menu. They "upgraded" it to work best with a tablet and what used to be one click to access common programs now has to be searched for.”

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Posted 8 years ago

“It took over 5 emails (and thank god for FB or I NEVER would have actually reached anyone to do anything about it); multiple FB messages JUST to get someone to contact me. You know what was wrong...I was given the WRONG confirmation number. When someone actually called me it took TWO MINUTES to figure it out and fix it. IT WAS A HORRIBLE CUSTOMER SERVICE EXPERIENCE.”

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Posted 8 years ago

Hi there - we're very sorry to hear of the confusion that occurred and the resulting frustration. We will investigate the matter in hopes of ensuring it does not reoccur. Again, our apologies.

Posted 8 years ago

“Easy to navigate”

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Posted 8 years ago

“Being a senior I cannot remember all of the passwords to every site that I visit or shop RoboForm give me the piece of mind that I can visit these site I don't have to worry about remembering the passwords and the knowledge that my passwords are safe and protected.”

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Posted 8 years ago

“It is generally easy to use. I believe RoboForm is very safe so I rely on it completely.”

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Posted 8 years ago

“In my capacity as CFO I have a multitude of passwords that I have always had to keep on a password protected spreadsheet. Definitely not ideal in this world of cyber security. Since switching to RoboForm 12 months ago, I now have all my passwords in one place and feel they are much more secure than being kept centrally on my computer.”

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Posted 8 years ago

“Easy to use and only have to remember one word.”

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Posted 8 years ago

“Love RoboForm. Keeps all of my passwords safe and secure on my computers, cell phone, and i-pad.”

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Posted 8 years ago

“it works, not like I used to like it, but it works”

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Posted 8 years ago

“I have used roboform for many years now and could not cope without it. I'm on roboform everywhere and have installed it on 3 laptops and 1 phone. I love it!”

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Posted 8 years ago

RoboForm is rated 4.5 based on 1,725 reviews