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Romwe Reviews

2.1 Rating 199 Reviews

26 %

of reviewers recommend Romwe

Company Reviews

2.1

Based on 199 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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Romwe 5 star review on 3rd September 2022

Romwe 1 star review on 21st April 2021

Romwe 1 star review on 30th October 2020

Romwe 1 star review on 30th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only real reason I'm giving ROMWE four stars is because I have ordered from them before unlike most of you people. They had great service all of the times I ordered (4) and the packages were delivered very fast and without a problem. But on the fifth order which I placed on 2/2, has not come. I ordered Standard Shipping which means it should be here today or tomorrow. But instead, it has been stuck in my U.S. Courier Facility for 3 days. So these are the possibilities; (1) It's going to come very, very, delayed. (2) It's not even coming at all. And after reading all of these reviews, this is what I believe. BUT having good experience with Romwe in the past, I will trust them with my package until tomorrow. Please don't let me down.”

Posted 4 years ago

“I have ordered before from Romwe and the experience was somewhat fine. Recently, I ordered again from Romwe for back to school. I placed my order on August 12. It is now the 18th and I’m not very excited to say that my order has not arrived to my home. I look on the “Track my Order” almost every day, if not every other day and the same step still applies to my order. I don’t appreciate the fact that I wanted my order to arrive before school starts, but I don’t even know if I’ll get that lucky. I’m also disappointed that their order delivery says 3/5-7 business days. I don’t believe that applies to everyone, especially not me. I’m questioning myself if I’m going to order from them again? Because I know I am upset at their terms and service.”

Posted 4 years ago

“Here pretty great. Some of their material feels pretty cheap. Not all zippers are great but that wouldn’t stop me from buying another box of items from them. I just know what not to get. They’re room/wall things I wouldn’t recommend. They’re not of my taste but the clothing is affordable, there clothing is comfortable and cute ❤️ Romwe is my go to. I prefer it over fashion nova.”

Posted 5 years ago

“**overall review: products as expected, communicated with customer service and had a delay in an order resolved. Longer more detailed review below** Just thought I'd add to the reviews. Unbiased opinion here. I ordered some shirts for my mains to wear during my wedding while we're getting ready so that we can look nice while photographed. I also ordered what I'll be wearing too. I ordered them at the beginning of December, so I was worried when they hadn't arrived at the 9 day mark. Especially after reviewing some of what was online. I logged into my account and apparently my orders were divided into two separate ones for delivery. Coincidentally, I received just one shirt that day. I wound up sending customer service an e-mail about the urgency of receiving the order. I was responded to in less than 24 hours (on a Saturday). She updated my order and said it should reach me soon. Although I was skeptical, that following Monday I received another e-mail from Customer service apologizing for the delay, and actually received the rest of my items that day. The items are cute enough for our photographs. Thank you for helping de-stress this stressed out soon to be bride!”

Posted 5 years ago

“It have variety of product”

Posted 5 years ago

“I noticed they had a sale on and had had my eye on some outfits for a while. I ended up buying 6 dresses/playsuits for only £42. I opted for standard delivery and it took a week to arrive which I was happy enough with as I was kept updated on my delivery status throughout. The clothes are lovely however sizes do vary. I ordered a Medium in all yet each fits me differently. Overall I was happy for the money.”

Posted 5 years ago

“The clothes fit well and was a good quality material, had a good experience but it arrived a little late which isn't too bad, I can deal with it because they were relatively cheap”

Posted 5 years ago

“Very good material”

Posted 5 years ago

“Excellent app.”

Posted 5 years ago

“I ordered 3 items, and after paying, the told me that one of the items wasn't in stock so I couldn't get it. At least, I could use the money for another order.”

Posted 6 years ago

“Fabulous clothes”

Posted 6 years ago

“I can see by the price of their products they do not pay their workers much. I love their clothes, but I do not want to order from them anymore.”

Posted 3 years ago

“Romwe customer care number 9199123908//7339093317//refund”

Posted 3 years ago

“I ordered some things around Christmas. Some sweaters for me and some cropped sweatshirts for my friends. It took about a month to arrive so I was a little nervous if it would get here by Christmas but it did thankfully. I’m not gonna lie they weren’t bad. I actually really love the sweaters. Now the cropping sweatshirts were a thinner fabric but I had read on the reviews that that was probably how it would turn out so that’s fine.”

Posted 3 years ago

“It took them a month to finish processing my order. I try to give them the benefit of the doubt because of the virus, but it's quite hard when Amazon has 2-day shipping. Also, my package is being delivered through some "priority" shipping via DHL, but is the expected date of delivery is over a week out. Kind of unfortunate. They gave me 100 points (equal to one dollar) which really doesn't do much for me. Poor, poor customer service. I hope the quality of their clothes makes up for it.”

Posted 3 years ago

“I got my clothes a couple weeks since i ordered it. the clothes aren't the best quality but i have to remember i get what i paid for the sizing is pretty accurate i got a necklace from there and it broke right when i put it on. but other than that the clothes are super cute and i think maybe with some fabric softener and washing them they'll be better and THE CLOTHES ARE SUPER CUTE!!!!! but definitely good if you're on a budget.”

Posted 4 years ago

“Managed to get my refund by calling their customer service helpline number,i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service toll free number which is +1 816 548 2880 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them”

Posted 4 years ago

“Managed to get my refund by calling their customer service helpline number,i ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service toll free number which is +1 816 548 2880 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them”

Posted 4 years ago

“I ordered from romwe on April 13th and I'm still waiting for my clothes. yesterday I checked to see where my things are and it said its in L.A. today when I checked to see where my things are I cant see any of my orders it's like they all disappeared or something.... I'm still waiting for my things but when ever they come I will post on here and update u all”

Posted 4 years ago

“Romwe is an overall decent website to shop on. They have super aesthetic looking items from clothing, jewelry, and electronic accessories, to room decor, stickers, and other fun things. There items are on the cheaper side, which can sometimes effect the quality of the item. So, if you’re looking for a website with affordable items, have fun shopping on Romwe! But... if you’re impatient and want tour packages to arrive quickly, maybe find a different site. Romwe is definitely known for having slow shipping. Even for those who buy express. I ordered from Romwe once and it was towards the end of January. My items arrived close to Valentine’s day (2-4 weeks). I was tracking them everyday. If you didn’t know, Romwe ships their packages from a warehouse in Hong Kong, which is one of the big reasons it takes so long to arrive. I bought 2 shirts, 2 necklaces, 1 pair of earrings, and 1 airpods case. My total for these items came to about $23 and I also had my 10% off discount since I was a first time member. When the items came, they were all very organized, and intact. The shirts looked exactly like they did on the website. I bought one shirt that had a little angel on it shooting an arrow, so I could wear it on Valentine’s day, and another one that said “Florida” on it since that’s where I’m from. Although they looked cute, they felt a lot different than I imagined they would. They felt like a thin towel fabric. It wasn’t too bad though, the shirts are still wearable and quite comfy. I would rate the shirts a 6/10. I also bought a star choker, a necklace that had an angel charm on it, and angel charm earrings to match the necklace. The necklaces chains were super weak, and they both broke within a week of the arrival. I was super disappointed. As for the earrings, the angel charm was a lot bigger than I expected, but not to a point where it’s too heavy to wear in your ear. They’re still super cute, and still in good condition. I’d rate the necklaces a 2/10 and the earrings a 10/10. Finally, we have the airpods case. I bought a lavender silicone case that had an angel charm on the side clipped on to the case. It was super cute, and looked exactly like the picture. The case was a little small on the top part of my airpods at first, but it’s finally fitted properly. I’d rate the airpods case a 10/10. Thanks for reading my review, and I hope it helped you guys in some way!”

Posted 4 years ago

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Romwe is rated 2.1 based on 199 reviews