Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,455 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

Visit Website

Write Your review

Tell us how Roof Racks Galore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took over 2 weeks for my order to arrive instead of 3 days because they forgot.to pick my order. After emailing and using the online messaging they told me there was a "glitch in the system that had to be manually fixed"”

Helpful Report

Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“I ordered the roof racks on 29th November and went on holidays expecting they would be delivered to my business while i was away. They were eventually delivered on Friday 22nd December. The website gave an estimated delivery time of four days.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“Very quick delivery and had everything i needed in stock ready to go. Would definitely use again”

Helpful Report

Posted 1 year ago

“Was very pleased with the service Had my present by Christmas Very happy”

Helpful Report

Posted 1 year ago

“Easy to order. Rapid delivery. Thankyou.”

Helpful Report

Posted 1 year ago

“Excellent level of customer service provided by the Mitchum store with personal drop off by Jack to the home address. Big shout to the RRG team to get the item Despatch from QLD then to the store and finally to the home, considering the final week prior to Xmas. Thank you sincerely.”

Helpful Report

Posted 1 year ago

“A bit late reviewing , but thanks for your help with the rhino racks guys, really happy with the product and your service was friendly, knowledgeable and generous. Throwing in those rhino tie downs with the racks was very much appreciated, and they are also an awesome item. Will always use you guys in future for all things related.”

Helpful Report

Posted 1 year ago

“Ordered roof racks on the 30th of November with the estimated delivery time of 2-3 days. Tracking of the order keeps getting pushed back and is now saying 27th of December! I would not recommend purchasing online as their delivery estimates are obviously incorrect and cannot be trusted. Order has now been cancelled and hopefully it doesn't take another month to find its way back to the supplier so we can get our money back.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your less-than-ideal experience. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Products were fine. Customer service were not very responsive to emails…”

Helpful Report

Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 1 year ago

“Was meant to be delivered 1 week ago, haven’t seen it and the tracking info I’ve got hasn’t been updated for about the same time. Looks like my purchase has been lost.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

“Incredibly helpful staff on the front counter, good communication about parts and when they'll arrive.”

Helpful Report

Posted 1 year ago

“The correct items were delivered promptly, in good order, and at a reasonable price.”

Helpful Report

Posted 1 year ago

“Excellent customer service and communication. Great prices, too!”

Helpful Report

Posted 1 year ago

“Great service and quick delivery. Ordered Monday morning, delivered and installed Wednesday and that's regional. Thanks heaps Roof Racks Galore. We can throw the paddles boards on the other car now too!”

Helpful Report

Posted 1 year ago

“Knowledgeable staff. Price matched a competitor. Talked me through the installation. I would recommend to all.”

Helpful Report

Posted 1 year ago

“Took a long time after purchasing online for the sales team to let me know that the parts I ordered had been discontinued. The lack of communication continued when trying to resolve the issue. When I went in store to resolve, I was met with the same poor service. Purchased an alternate product only to be told when I went to collect the product that the parts were missing. I will not be purchasing any products from this store in future.”

Helpful Report

Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“Shipping is very slow don't count on it being in your hands within 2 weeks even if it only has to move one state over.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

“great service”

Helpful Report

Posted 1 year ago

“Thanks…………….”

Helpful Report

Posted 1 year ago

“The price was great during the Black Friday sales. BUT nearly two weeks to despatch is a bit much when the website says 3 days. Several emails that were ignored and then a couple of phone calls to eventually get it dispatched. Plenty of apologies but still pretty poor service. Got them and installed them.”

Helpful Report

Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,455 reviews