Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,452 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible online purchase experience. paid for express 2 day postage, and 7 days later the item has only just been collected by the courier, and expected in 6 more days! Express??!! lots of excuses and pomises from RRG of no value or use.”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Arrived in a timely manner and suited my needs”

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Posted 1 year ago

“Competitive price, fast service and delivery of product.”

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Posted 1 year ago

“This works like a charm. Easy and effective”

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Posted 1 year ago

“They were very helpful over the phone at the castle hill store - advising an online order as they doidnt have it in stock. The racks arrived quickly for QLD and gave me tracking advice along the way. Directions to assemble were reasonable easy just had to take time to work it out. they were the best price as well.”

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Posted 1 year ago

“Ordered Bike Rack Online 17 November 2023...Still waiting for it No communication”

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Posted 1 year ago

We value your feedback and apologize for any frustration caused. I have reached out to you via email.

Posted 1 year ago

“Great service. Iten received super quick.”

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Posted 1 year ago

“very fast delivery - good work.”

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Posted 1 year ago

“Great service. Went out of their way to help. Good price.”

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Posted 1 year ago

“Extremely poor experience multiple times. Went in to the Mitcham store where the website said an item was in stock. It wasn’t. Emailed same day to ask about the item. Ignored. Ordered the item from the website. Day it is a due is today, no tracking or item. Emailed to ask about it. Ignored as well. Shame on me for giving them 4 chances to provide any level of service I guess.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“Roof Racks Galore had a user-friendly website, which ensured I selected the correct product. They then had it delivered the correct very quickly ( 4 days over New Years) at a really good price. Perfect.”

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Posted 1 year ago

“Well packed, fast service and postage.”

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Posted 1 year ago

“Excellent assistance provided by Abby. Very Happy. Thank you”

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Posted 1 year ago

“I ordered roof racks near beginning December. I was asked whether I’d be happy to accept them mid December. I said that was fine. Come end of December and I still didn’t have my racks, and I’m starting to get nervous with a camping trip coming up beginning Jan. Though the staff have been friendly and accommodating to help me out I’ve had to drive the process with daily phone calls to make sure things are progressing.”

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Posted 1 year ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve. I can see that you were able to pick up your racks before Jan. I hope you had a fantastic time Camping!

Posted 1 year ago

“very fast thank you best time ever”

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Posted 1 year ago

“There were a few delays with orders and both times ive ordered the item I purchased was not in stock despite online indicating availability and allowing me to purchase and pay. However, there was good communications in between and I received my order. Overall satisfied and would shop here again. I would rather shop somewhere that resolved minor issues with good comms compared and makes it more trustworthy. Thank you.”

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Posted 1 year ago

“Considering the item received way longer than expected, The staff did excellent communication to letting me know the updated information”

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Posted 1 year ago

“Took over 2 weeks for my order to arrive instead of 3 days because they forgot.to pick my order. After emailing and using the online messaging they told me there was a "glitch in the system that had to be manually fixed"”

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Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“I ordered the roof racks on 29th November and went on holidays expecting they would be delivered to my business while i was away. They were eventually delivered on Friday 22nd December. The website gave an estimated delivery time of four days.”

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Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“Very quick delivery and had everything i needed in stock ready to go. Would definitely use again”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,452 reviews