Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,455 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two bolts for my roof racks. Delivery said "1 to 2 days". They waited 5 days to dispatch the items, and now it's too weeks later and I'm yet to receive my package. I've literally been on the trip I bought this for and returned home before the bolts arrived. Crappy company.”

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Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“I had a problem with Christmas mail delivery,but roof racks galore were very helpful, thank you.”

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Posted 1 year ago

“Their online assistant made getting the right spare part for my Truck Rack easy. Great service.”

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Posted 1 year ago

“Friendly service guy at the Mitcham store. Webstore stock tracking system needs an overhaul; conflicting information provided by the physical store vs the webstore. I was advised by webstore customer service that the item will be available in two weeks for pick up (good), and when I followed up on its' status after 2 weeks, was told another 2+ weeks was required (bad). I contacted the store directly and my order was already awaiting collection! Go figure.”

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Posted 1 year ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 1 year ago

“Like it a lot”

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Posted 1 year ago

“Can’t review as I have not received”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“Online processes work OK. Communication is a little slow for me. Click and collect. No indication if in stock. When can I pick up? Admitted this was Sunday.”

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Posted 1 year ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 1 year ago

“thank you for the roof racks”

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Posted 1 year ago

Thank you for your review

Posted 1 year ago

“Good service, excellent product and timely communication.”

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Posted 1 year ago

Your satisfaction is out top priority! Thanks for a great review Michael!

Posted 1 year ago

“placed an order 10 days ago with the estimate being 3 days delivery. still haven't had any tracking number or anything supplied”

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Posted 1 year ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve.

Posted 1 year ago

“Great service, fast and good price”

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Posted 1 year ago

We look forward to serving you again in the future!

Posted 1 year ago

“Easy to purchase online, great online chat assistant. Unfortunately what I ordered wasn’t in stock and waiting on back order.”

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Posted 1 year ago

Seems this back order took some time and has now been dispatched!

Posted 1 year ago

“Seamless with great help”

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Posted 1 year ago

Great to hear you had a seamless experience with us Wayne!

Posted 1 year ago

“Ordered 1 week ago deliver eta 1 day product not even dispatched for 5 days Then shipping not accurate either 1 week after order still not delivered even though estimate for next day delivery”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“All went smoothly and they kept me well informed”

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Posted 1 year ago

Were a smooth operator Peter! Glad you had a great experience!

Posted 1 year ago

“One of the products delivered don’t seem to be new items. Not in Thule packaging and missing pieces of rubber that a supposed to be in the product. Not a satisfied customer as was long delays on item as well.”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“Great service. I ordered an item for click and collect that had to be special ordered. They contacted me the day after my order to let me know the delivery date (10-14 days). As it was a xmas gift and would not arrive before xmas they offered to let me cancel the order and refunded the money into my bank straight away. Best service from a company. Would use them again for purchase. Easy, simple, efficient service.”

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Posted 1 year ago

Easy, simple, efficient service. Music to our ears!

Posted 1 year ago

“Easy to purchase, quick to arrive”

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Posted 1 year ago

Fantatsic news Greg! Thanks for a great review!

Posted 1 year ago

“I will not purchase from, nor recommend this company.”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Items display as in stock on the website, but when order, I get an email to say it is 7-10 business days. 12 business days later I am still waiting for my item.”

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Posted 1 year ago

Thank you for your feedback Stuart, Your item was in transit for a considerable amount of time and we have passed this feedback on the courier. Under normal circumstances, we would have sent a replacement product, however, due to stock constraints - this was not an option. I can see you have received your item. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,455 reviews