Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,456 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

Visit Website

Write Your review

Tell us how Roof Racks Galore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff are polite and friendly. Poorly organised and disjointed business. Delivery is a whole other problem area. Lack of communication and accuracy when it comes to what is in stock and where it can be accessed from. Contradictions within communications.”

Helpful Report

Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 1 year ago

“Great bike rack for a quick day trip and ride. Light weight and easy to use and leave in the car while riding the trails”

Helpful Report

Posted 1 year ago

Glad you can get out on the weekend with your bike with ease!

Posted 1 year ago

“Good price but very slow delivery. Ordered on 30th November. Invoice indicated a 2 day delivery. Advised that it was not picked-up by courier until the 6th December and now advised it is not being delivered until 13th December. I know it's Xmas - perhaps you should let people know what to expect. I was concerned what I ordered had gone astray.”

Helpful Report

Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“huge lack of communications from this company”

Helpful Report

Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 1 year ago

“The lads in the Miranda store were very friendly, informative and generous with their time. I would have liked to purchase in-store but they didn't have stock so I ordered online.”

Helpful Report

Posted 1 year ago

Glad you had such a great experience in store! Glad to hear your order got to you seemlessly

Posted 1 year ago

“Get service and fast delivery. Have bought from these guys multiple times within a couple of months, can’t fault their work.”

Helpful Report

Posted 1 year ago

Thanks for being a repeat customer Thanh!

Posted 1 year ago

“Easy to deal with. Easy to navigate site and fast delivery.”

Helpful Report

Posted 1 year ago

Thanks fo ryour positive feedback Debbie!

Posted 1 year ago

“Service was good but I did clearly ordered for a black colour roof rack and I went to pickup the racks, which take me 30 min to drive. I got the racks and I never thought to check the content and when I got home, surprise that the colour I ordered didn't match, it was silver.”

Helpful Report

Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 1 year ago

“My order was shipped one week later and the total delivery is delayed by 2 weeks.”

Helpful Report

Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 1 year ago

“Service was great. Stuff was very helpful.”

Helpful Report

Posted 1 year ago

Thanks for a great review Katsuhiko!

Posted 1 year ago

“Easy ordering and great range. However, no email/sms to confirm whether click and collect was ready when transferring to local store.”

Helpful Report

Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 1 year ago

“Ordered my racks online. Drove 400km to collect, only to be told they are in Brisbane in transit. I purchased via click and collect, told they were in stock and very disappointed I wasted my time”

Helpful Report

Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Ordered click&collect. Said next business day. Went there next business day said not ready.”

Helpful Report

Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 1 year ago

“Thank you Extremely helpful”

Helpful Report

Posted 1 year ago

No, Thank you Najaf! Hope you enjoy your items!

Posted 1 year ago

“Placed order 3 Dec…selected express overnight delivery for urgent shipping. Called Thursday 7 Dec to check order status. Advised order had been processed but not shipped. Requested action. Promised good will be delivered by Friday. Bag req. before flight on Saturday morning. Good didn’t arrive. Left country without bag. Very disappointed”

Helpful Report

Posted 1 year ago

We apologize for falling short of your expectations. Please know that we're taking steps to enhance our services.

Posted 1 year ago

“Still waiting for my goods, two week after i have place my order. I have also contacted the roof rack galore twice.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

“Roof Racks Galore offers 2 sizes of roof racks for my vehicle, but no option to select which size. Takealot has this companies product but with the same problem. I have phoned 6 times, sent emails and used their website messaging system. No response. Not sure how to purchase from a company that has no communication.”

Helpful Report

Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 1 year ago

“Not a great click and collect experience. Received 2 emails asking for feedback, within 24 hours but no communication to say if the item ordered was ready to be collected or the opening hours for collection. Went to the store a week later and they didn't have the item in stock and had to order it from interstate, Received a text a week later to say the item could be collected. Won't bother with C&C in future.”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience. Your feedback is taken seriously, and we're actively working on resolving the issues raised.

Posted 1 year ago

“Abbie was great to deal with. Fast and efficient communication. Delivery was great too I can certainly recommend Roof Racks Galore Cheers Col”

Helpful Report

Posted 1 year ago

Thank you for your kind words Colin! I know Abbie was happy to help you!

Posted 1 year ago

“Initially had a Click and Collect that wasn't in stock although I was told it was. When the stock was available, I didn't receive a confirmation, the but is when I enquired about shipping the product I received it two days later and no extra cost. Great recovery team.”

Helpful Report

Posted 1 year ago

Thanks for your feedback Russell! Glad it was sorted so promptly!

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,456 reviews