Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.28

4.3 Rating 1,655 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Through no fault of Roof Racks Galore i ordered a wrong part. Their service and delivery could not be faulted”

Helpful Report

Posted 2 years ago

Thank you for your insight Marc!

Posted 2 years ago

“I hope the products are okay. This rating is for the delivery service. Star track provide no indication that the parcel is about to arrive. Then, if no one is home, it doesn't get dropped off at the nearest Auspost....it gets taken back to the airport and I had to call them to reschedule. Which was 4 days later! And there's no guarantee that I'll get it on that day either, because they don't provide any ETA other than the 8hr, 9-5 window. So unbelievably poor given the automated notifications that other couriers provide.”

Helpful Report

Posted 2 years ago

We are sorry you had this experience with the courier Dan, we understand this must have been very frustrating. We're glad to see your items have been delivered.

Posted 2 years ago

“Super fast service, great value, good customer service.”

Helpful Report

Posted 2 years ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 2 years ago

“Excellent advice and support. Couldn't have helped more.”

Helpful Report

Posted 2 years ago

Thanks for leaving us a great review Ian! Hope you enjoy your items!

Posted 2 years ago

“I'm not one to usually leave reviews but this company has been amazing to purchase from! Quick to reply to messages, quick to post & quick to recieve! The roof rack fits perfectly & easily to my vehicle!”

Helpful Report

Posted 2 years ago

We can't thank you enough for taking the time to share your positive feedback!

Posted 2 years ago

“I ordered a childs bike seat (Thule Yepp 2 Maxi Black) from this company on sale for $239.20. They advertised Free Shipping with 3 day delivery to Sydney metro. The next day I recieved an email saying that the product is out of stock and will take 2 weeks to deliver AND (this is the kicker)... "your order has come through to us as an “Additional Freight” query in which we have been quoted $73 to have your order shipped. This quote does unfortunately exceed our capacity to offer free shipping in this instance.This cost is reflective of your order being sent from our Queensland warehouse. If you do wish to have your items sent, we will need to request a $73 freight charge from your end." I honestly thought it was a joke initially but they are serious. They take orders advertising free freight and then contact you after asking for money to recieve your order. If it's not a scam it's very close to one. Buyer beware!”

Helpful Report

Posted 2 years ago

We understand your frustration, Brett! We try to be as flexible and accommodating as possible. Reaching out with an additional freight request is not something we do lightly and take customer service very seriously. We hope to have this improved as soon as possible.

Posted 2 years ago

“Very pleased with the service and delivery of a few items I order for my Yakima bike carrier. Thanks guys!!”

Helpful Report

Posted 2 years ago

Thank you for choosing us, and we look forward to serving you again in the future

Posted 2 years ago

“Excellent service great price prompt delivery. Caleb in customer service was so helpful in finding stock available interstate and organising fast shipment. Thanks”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your positive experience. We think Caleb is great too!

Posted 2 years ago

“Decent price, bets available, and very good with the delivery and notifications”

Helpful Report

Posted 2 years ago

We can't thank you enough for taking the time to share your positive feedback.

Posted 2 years ago

“Super quick and great communication”

Helpful Report

Posted 2 years ago

Thanks for your kind words Zak!

Posted 2 years ago

“Amazing service”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback!

Posted 2 years ago

“I cant say much about the product as I haven't received it yet but your delivery times are ridiculous. Iv ordered products from interstate after ordering my rack and they have turned up, hoping the product quality makes up for this.”

Helpful Report

Posted 2 years ago

Thanks for your feedback Matt! Were sorry you had this experience with the courier, we have passed this feedback along and hope you try us again in future!

Posted 2 years ago

“One phone call and I got the advice I needed I then ordered online and my parcel was derecieved very quickly”

Helpful Report

Posted 2 years ago

We're overjoyed to hear that you had a great time with us. Customer satisfaction is at the heart of everything we do, and we're thrilled that we hit the mark for you. Thank you for choosing us, and we can't wait to see you again

Posted 2 years ago

“Awesome service and price - highly recommended”

Helpful Report

Posted 2 years ago

We look forward to welcoming you back soon! Your positive review has made our day!

Posted 2 years ago

“Great to deal with and had in stock what I needed. Great service and will defiantly use them again.”

Helpful Report

Posted 2 years ago

We're thrilled to receive your kind words. Your satisfaction is our ultimate goal, and we're glad to have achieved that with you.

Posted 2 years ago

“Key worked perfectly”

Helpful Report

Posted 2 years ago

Thanks for letting us know Tristan!

Posted 2 years ago

“Excellent service received overnight ,”

Helpful Report

Posted 2 years ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 2 years ago

“My engagement so far is as follows, 1. Order accepted and acknowledged 2. Track my parcel email received, the link provides NO Information of value. No indication of arrival date or delivery agent. 3. Following a request to review my review here are some additional notes and adjusted my rating of RRG themselves. My goods were delivered quickly and efficiently. Indeed I have made an additional order. My review relates to the Open Freight App that is used to track the delivery, it provided no useful info before delivery at any time and I was requested to review before I recieved the goods.”

Helpful Report

Posted 2 years ago

Thanks for your feedback, Brian! We can see you placed your order on Thursday 14th of March and we dispatched it the next business day(Friday the 15th). This was safely delivered to you on Monday the 18th at 1:55 pm. We send all customers tracking information through our 3rd party freight manager, your experience has been noted and we hope you have a better experience with us next time.

Posted 2 years ago

“Such a great online business. Everything is just so smooth and easy - perfect for any customer service experience”

Helpful Report

Posted 2 years ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 2 years ago

“Fantastic service. Parts I needed arrived in under 48hr”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback! We're thrilled to hear you had a great experience with us.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,655 reviews