Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,455 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra for a quick del and it was a shamble. The lady I spoke with was condescending and unhelpful”

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Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“Items arrived as ordered, in a reasonable timeframe. Only critical comment, is that I received two requests for ratings, prior to the items arriving. One was the day after ordering. Otherwise very good.”

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Posted 1 year ago

Thanks for your feedback Roy, Glad your experience was good overall!

Posted 1 year ago

“ordered click and collect as was listed in stock but wasn't still waiting”

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Posted 1 year ago

“1. You sent my goods via Couriers Please when the invoice said TNT. Couriers Please are the worst Aust wide. 2. It was to go to Tasmania, it's going the wrong way and is now in Sydney for the last week and not moving. 3. I submitted an email to your help address, got an automated response and then nothing. 4. I don't need someone replying with " we're sorry that we didn't meet your expectations" BS. I either want the roof racks or refund. Pete Fox Order No. 000098253”

Helpful Report

Posted 1 year ago

Thanks for your feedback Peter, Were sorry your order delivery didn't go as planned. We try and offer as many shipping options to customers as possible. We have passed this feedback along to the courier. I can see this has since been refunded and hope you will try us again in the future.

Posted 1 year ago

“good prompt service”

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Posted 1 year ago

“Overall good, but I really did not like the black clingwrap (excessive amount). Not only hard to extract the contents, but I'm sure it's really, really not environmentally friendly in any way! Enough to put me off buying again.”

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Posted 1 year ago

“Amazing shop”

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Posted 1 year ago

“Website states in stock. Not in stock. Still cannot be given a time when I can collect. Never again, but you have my money and nothing I can do about this.”

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Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 1 year ago

“After ordering I am told there is a 1 1/2 month wait for the stock. Days later they are still advertising for sale on their website and another platform as in stock. They are not trustworthy.”

Helpful Report

Posted 1 year ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience when its to item being "IN STOCK". this has since had an upgrade and hope you try us agian in future.

Posted 1 year ago

“Haven't received what I ordered or had any contact for nearly 3 weeks to explain why.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Please know that we're taking steps to enhance our services.

Posted 1 year ago

“The roof rack came fairly quickly and with no issues. Ony issue being that the attachment kit I purchased at the same time to use with this rack wasn't suitable for the roof rack. It would have been ideal if I had been notified of this before getting the rack, even if it were just a confirmation call.”

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Posted 1 year ago

“The staff at Springwood were extremely helpful Thank you.”

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Posted 1 year ago

“I only ordered it 3 days ago , and so when I prefer it said I would receive within 2 days , then I got email later next day saying it will be about 2.5 weeks hopefully , so I can’t really comment yet until I receive”

Helpful Report

Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 1 year ago

“Keep having to call customer service to find out we’re my order is”

Helpful Report

Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 1 year ago

“Great size roof basket at a reasonable price. Cheaper than a few places we looked at.”

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Posted 1 year ago

“Very prompt delivery, arrived on time. Packaging very good. Correct product first time.”

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Posted 1 year ago

“Well- I've yet to receive my order so I can only give it 4 stars. Regardless, I can not complain about the customer service in regard to the order- both the online store help, as well as the customer service from North Lakes Qld store in regard to the appropriate fittings and racks have been very good.”

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Posted 1 year ago

“I ordered a set of Yakima crossbars which clearly stated was “in stock” on the website. I opted to click and collect from a local store which stated 1 to 2 business days. 3 days after placing the order I received an email stating that they needed to get it from the supplier which may take over a month. I checked the website again and it still stated in stock and 1 to 2 business days. To their credit they did give me an immediate refund. Still extremely disappointed with lack of updated information on their website. Poor form.”

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Posted 1 year ago

We're sorry to hear about your disappointment. Your feedback helps us identify areas for improvement.

Posted 1 year ago

“Ease of purchase and incredible communications. Called and let me know the item I bought wasn't in stock locally, got it in the very next day and called to keep me in the loop. Awesome”

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Posted 1 year ago

“Ryan did an outstanding customer support! Tremendous service👌”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,455 reviews