Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,540 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received good yet but the service informing me what is happening has been first class. Others could take note!!”

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Posted 1 year ago

“Very good to deal with and delivered very promptly”

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Posted 1 year ago

“a week and a half to receive order + missing part... :-(”

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Posted 1 year ago

Hi Renaud, Thank you for your feedback. Our sincere apologies as your item was missing a component. We hope the resolution offered was satisfactory, and we will ensure our quality control is priority for future reference. Thanks again for your feedback.

Posted 1 year ago

Thanks for your feedback Renaud! We apologise the delivery on this itm took so long. I can see the team has also supplied the missing part and hope you are enjoying your roof racks

Posted 1 year ago

“Roof Racks Galore had exactly what we needed and the process of ordering was quick and easy.”

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Posted 1 year ago

“After waiting 3 weeks for an order status update I had to follow up and got this. Item is now due to arrive in a further 2 weeks. Thanks for getting in touch. Our sincere apologies for the delays. I have looked into your order status and it seems your order was allocated to the incorrect warehouse therefore this has caused a delay. Given this, I have amended the allocation and have prompted for our warehouse team to send this out today.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW/VIC/WA & TAS. We apologise as your order has been affected amongst the teething stages of this merge, and will endeavor to improve our systems to avoid this happening in future. Thanks again for your feedback.

Posted 1 year ago

“A worker in the Adelaide branch was very helpful in reguards to my order,happy with my purchase.”

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Posted 1 year ago

“Phoned staff with questions about an item I wanted to purchase. I had my questions answered and I ordered the item at a great price. Item arrived in just a few days. I haven't tested the item out yet.”

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Posted 1 year ago

“No fuss tidy unit allgood”

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Posted 1 year ago

“Pleasant phone call with staff member at Lonsdale Store. Will click and collect from there.”

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Posted 1 year ago

“Great service every time I’ve been in the Fyshwick store”

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Posted 1 year ago

“My order was showing it was in stock in store, so i ordered click and collect. Never heard anything from the store, so i called to find out they had none and no one is NSW actually had stock. Horrible experience, never again.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW. We apologise as your order has been affected amongst the teething stages of this merge, and that this has affected your experience with us. Your feedback will be taken into consideration for future reference.

Posted 1 year ago

“Very informative about the product. Format made for easy purchase.”

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Posted 1 year ago

“Easy to order, great staff, no communication about out-of-stock. Had to wait over 3 weeks when the website stated stock was available.”

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Posted 1 year ago

Hi Allan, Our sincere apologies for the lack of communication. We will continue to work on improving our systems and processes to avoid this issue reoccurring in future. We appreciate your feedback.

Posted 1 year ago

“Item received for click and collect had carton cutter blade marks on aluminium surface and a dent in the side and was then hand bubble wrapped for my collection. And as such when I received it, and opened it, I then had to take the time to return it and have it replaced.”

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Posted 1 year ago

Hi Brad, We apologise for this experience. This is not the service level we pride ourselves on, and we will relay this feedback onto all of our store teams to ensure that all products provided to customers are in brand new condition as provided by our suppliers. We apologise again for the inconvenience, and hope to provide better experiences in future.

Posted 1 year ago

“Easy find items. Easy use pages. Price better than others. Your webside is excellent. Thanks.”

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Posted 1 year ago

“Great service super quick delivery”

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Posted 1 year ago

“Website said 1 Day DHL Shipping to my area. Shipping information wasn't sent to the courier until after 24 hours. It's now been 8 days and I still haven't received my roof rack. The courier isn't even DHL like the website stated. The tracking is now saying due for delivery on Monday which will be 13 days after purchase. Needed the roof racks in a hurry for a weekend trip, now that weekend has come and gone. Extremely frustrated as I bought them from this website because it stated the 1 day delivery. Customer service is blaming the courier, but I feel that they can't be the only one to blame. You can't state on the website that it's DHL when you're not using them and using some unknown cheaper company.”

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Posted 1 year ago

Hi Jordan, Thank you for your feedback. We apologise for the inconvenience this has caused you. Our warehouse teams and couriers were experiencing an unexpected volume of orders during this period and as a result this affected your order. We take full accountability, and are reviewing our processes to better handle these situations in future. Our apologies again for this experience.

Posted 1 year ago

“It's hard to leave a review when the product has not been delivered or and information of delivery since payment made last Friday today is Wednesday the following week a review should be made on the entire experience”

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Posted 1 year ago

Thanks for your feedback Peter! It seem their was a smal delay in sending your order due to our bussiness merger and the large amount of orders during this. I can see you have since recived your items. We hope to see you again in future

Posted 1 year ago

“I recently bought a set of Whispbar/Prorack Standard replacement pads, the transaction was pretty straightforward and simple and the price was very reasonable.”

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Posted 1 year ago

“Am still waiting, 3 weeks now, for replacement awning cover. Apparently it wasn't in stock, despite being able to be ordered and paid for, so needs to come from East Coast. Might as well have bought a cheap brand from EBay rather than a more expensive brand from a shop assuming quality and after sales service would be better.”

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Posted 1 year ago

Hi David, Thank you for your feedback. Our sincere apologies for the inconvenience with your order, and for the delay in response to your review. We will endeavor to improve our systems to avoid any miscommunication and delays in future. Thanks again for your feedback.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,540 reviews