Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.31

4.3 Rating 1,898 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roof racks were delayed. Still haven’t received them yet. Ordered two weeks ago”

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Posted 2 years ago

Thank you for your feedback Lee. I have sent you an email advising of the investigation status of your order. We hope to have these to you as soon as possible.

Posted 2 years ago

Hi Lee, It seems this has now been delivered. Thank you

Posted 2 years ago

“Very good strap”

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Posted 2 years ago

“Initially I was highly impressed by the service. I wasn't expecting to have an awning and racks fitted the same day I ordered. Rhino awning and racks looks great installed. I wasn't impressed to hear the manager commenting to his staff as I was leaving the building "There goes another victim" Not what a customer wants to hear after spending over 1k on 2 pieces of equipment. A week later and I realise why I'm the victim. The awning is reasonably difficult for 1 person to put up. If there's a slight breeze, be expecting injuries while you try and manage the pole system. I now have a dog that hasn't been able to walk properly in 3 weeks due to be hit by one of the poles. Professionalism would have been appreciated. My age alone should have been enough for them tosee I would possible struggle. If I was advised at the start they can be difficult to erect alone. I would have paid extra to get a simpler system. This victim isn't happy!”

Helpful Report

Posted 2 years ago

Good Morning Andrea, We are sorry to hear that you've had a bad experience with us in-store. This is not the standard of customer service and someone will contact you today to rectify the situation so that you have the right equipment for your needs. We pride ourselves on being an industry leader for having the right advice. Thank you

Posted 2 years ago

“Placed an order with 24 hour delivery paid for. Still havent received the item, dour days later.”

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Posted 2 years ago

Thanks for your feedback Ryan, it appears the courier is delivering your items today!

Posted 2 years ago

“Alexis - Customer Support Person was fantastic! Such a great pleasure to deal with!”

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Posted 2 years ago

“Great solid product and easy to install and look great on my vehicle”

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Posted 2 years ago

“Great product at reasonable price with a short delay in parts availability and postage”

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Posted 2 years ago

“I intially thought I had been scammed based on the responses and time delay with order”

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Posted 2 years ago

Thank you for sharing your concerns. We take them seriously and are committed to addressing any issues raised.

Posted 2 years ago

“Took a while to find items needed as theres a long list, good spare parts back up. Could get parts to fit new car without having to buy a whole new set.”

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Posted 2 years ago

“I purchased the Thule duffel bag - it will be perfect for my clinical placement. Fast delivery too. Awesome.”

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Posted 2 years ago

“I finally received the roof rack. Very impressed with the roof rack. Took a little while to receive the mounting kit, but the wait is okay as I wasn’t in any hurry to use it. Thanks guys for keeping me informed on my order.”

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Posted 2 years ago

“How can it be cheaper to have delivered to home home instead of pick up from the store. The instructions are terrible, no words, just images which are not good enough. The Geelong store have great staff, so the above is no reflection on them.”

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Posted 2 years ago

Apologies for falling short of your expectations. We have passed along your feedback about the instructions to the supplier.

Posted 2 years ago

“Ordered the product and it was sent out that day. Picked it up from the post office and saved myself a 160km round trip.”

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Posted 2 years ago

“Got what I wanted quickly at a great price.”

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Posted 2 years ago

“Order Rhino Rack Vortex Bar system. Which was meant to include VA Rubber Strips. However o Rubber strips were included in any of the boxes.”

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Posted 2 years ago

Hi Dominic, I will reach out to you via email - you can locate the vortex strips inside the bars themselves.

Posted 2 years ago

“Great product , well made quick delivery”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very efficient service and quick delivery and good communication”

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Posted 2 years ago

“My order had a system based error which was not picked up, as no Aus stock, no auto order was placed on Sweden and no eeror status generated so someone at RG could fix it. Error was only picked up when I queried the status of my order after 2 weeks, to be told effectively nothing had been done with my order. I left some slack as it was over Xmas/New Year. So no tracking of my order until I queried, and no apology once fixed.”

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Posted 2 years ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 2 years ago

“Purchased the roof racks on Tuesday afternoon. Package arrived lunchtime Thursday. That’s great service!”

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Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,898 reviews