Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.”

Helpful Report

Posted 3 years ago

“A bit of a nightmare - but it could have been retrieved, but for the astonishingly casual and cavalier attitude of the Roseland Customer Serices, and the delivery company they employed. Driver said - after the event - he broke down - but didn't tell the customer about it! So I waited in. No-one manning phones at the delivery company that evening, no-one responding at all for the delivery company for two further days. I spoke to Roseland the following day - no guarantee from Roseland of when it would be delivered - arrogant staff attitude - told me to cancel the order if I wanted to. Wrote to express my disappointment - only to find the reply from Roseland exonerated the staff member, and found me to be at fault! Remember, I personally was not expecting to have my character or actions scrutinised - I was just trying to buy a piece of furniture! Roseland had failed to supply it when they said, and apparentlyI was at fault. The wors 'sorry' was in short supply. I cancelled the order immediately. Ironically, so poor were Roseland's communications with their delivery company, that 4 days after my cancelling it, they turned up at the door trying to deliver! I had bought my furniture elsewhere by that time ...”

Helpful Report

Posted 3 years ago

Dear Paul Mason, We are sorry that we did not meet your expectations. We will contact you by email shortly, please respond so we can look into this for you. Kind regards Roseland

Posted 3 years ago

“Brilliant waiting for a black two door sideboards to match it when it's back in stock”

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Posted 3 years ago

“I love my Elgin TV unit and matching side tables. It's so nice to find furniture ready- made without having to wait months for delivery. Sideboard next.”

Helpful Report

Posted 3 years ago

“Delighted with this product and even more delighted with the delivery service, which was very quick, especially after the issues we had last time. Relieved to learn that Roseland had changed couriers.”

Helpful Report

Posted 3 years ago

“I ordered a coffee table. Wonderful value for money. Really well made. The service from Roseland was excellent. So impressed, told a friend and she has bought from them and is delighted too. 100% recommendation”

Helpful Report

Posted 3 years ago

“I placed an order back in November and it was sent for collection about 2.weeks ago. However I am still awaiting delivery.”

Helpful Report

Posted 3 years ago

Hello Michael Williams We are sorry that we have not met delivery expectations yet. We will contact you via email shortly about this. Kind regards

Posted 3 years ago

“Quality of small sideboard ordered is great. Customer service is fantastic. I made a mistake when ordering but it was no problem for them. Sorted with kindness and efficiency.”

Helpful Report

Posted 3 years ago

“Lovely sideboard, great communication and smooth delivery”

Helpful Report

Posted 3 years ago

“Roseland have been a pleasure to deal with. The whole process, from choosing and ordering on the website through to the punctual and smooth delivery, was characterised by clear information, good communication and, essentially, a very high quality product.”

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Posted 3 years ago

“The bench arrived so quickly! The standard of the furniture was so very good I would happily use again and recommend”

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Posted 3 years ago

“Very pleased with our television table. Excellent value. Wouldnt hesitate to recommend Roseland, and have already told people we are very satisfied. Swift despatch,and delivered in five days.”

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Posted 3 years ago

“I am very pleased with my tv stand that I bought from Roseland. It is an excellent piece of furniture and it makes my sitting/home cinema room look great. The delivery service was very good too.”

Helpful Report

Posted 3 years ago

“Very pleased with my recent purchase of London Oak small sideboard. It sits nicely in my lounge and is just the right size for where I wanted to put it. Excellent service from Roseland right through from placing order to delivery, kept well informed throughout. Very quick delivery and sideboard was very well packaged. Would not hesitate to use Roseland again in the future if needed.”

Helpful Report

Posted 3 years ago

“Lovely furniture arrived so quickly great value for money”

Helpful Report

Posted 3 years ago

“I ordered a piece of bedroom furniture on 22/11/21 and was emailed on 24/11/21 to say it had been shipped (with no tracking number). After waiting 12 days (8-12 working day delivery lead time) and not receiving it, I contacted Roseland Furniture to be told DHL can’t locate it-would I like a refund! Did this really happen or did Roseland furniture sell out despite its web site saying “only 5 left”. Not a happy customer. Only gave 1 star because the furniture suited my needs perfectly.”

Helpful Report

Posted 3 years ago

Dear Heather Dean We are sorry that we did not quite meet expectations, I can see that our colleagues have arranged for a new item for you. We are sure you will love it when it arrives. kind regards Roseland

Posted 3 years ago

“Very pleased with my drawer unit .quick delivery man brought it in for me . thank you.”

Helpful Report

Posted 3 years ago

“Very pleased with the items I bought. Despatched soon after the order was placed and received in good condition with plenty of protection to avoid damage in transit. Easy to assemble and very pleased with the items in general”

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Posted 3 years ago

“I am very pleased with my new tv stand and I will be definitely ordering from them again. Brilliant delivery.”

Helpful Report

Posted 3 years ago

“Although we were dissapointed we are not getting our furniture till 4 to 8 weeks it’s worth waiting for can’t fault the company . Thank you”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews