Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a chest from Roseland to match pieces I have already have but upon placing in bedroom I notice it is a different colour to other items”

Helpful Report

Posted 4 years ago

“Great piece of furniture.. Delivery can be improved - a phone call is expected before leaving the package in the reception area.”

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Posted 4 years ago

“The product was not as expected but was good quality for the money. I had to return the item. I had to deal with the query over email and although it took a while for responses. But overall no issues and they were happy to refund minus delivery cost.”

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Posted 4 years ago

“Our order arrived slightly damaged with some scratches to the top of our unit and scratched paint inside however Roseland were fantastic when we contacted them and we are happy with how it was resolved.”

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Posted 4 years ago

“Quality of furniture 5 stars, delivery perfect, unfortunately let down by false promise on delivery date, I don't mind waiting 8 weeks but on the web site states 8 too 10 days and was in stock. Lol”

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Posted 4 years ago

“Very responsive”

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Posted 4 years ago

“The Chichester large sideboard in stiffkey blue is lovely and I am delighted with it. It is well made and solid ,excellent quality and looks great in my living room. I now want the matching lamp tables! There is a mark however which at first I thought was grease and would wipe clean but it hasn't so that is a little disappointing. Also the delivery chaps simply brought it fully packaged and left in the middle of my room. As a single mum with a terminal illness I would have liked them to have unpackaged and taken the boxing with them and moved it to where I wanted it.”

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Posted 4 years ago

“Good value for money modern looking”

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Posted 4 years ago

“Ordered a Surrey Oak lamp table which was out of stock. Registered for “advise me when it’s back in stock” and got an email a few days later to say it’s in stock. Ordered item which arrived but DPD didn’t send message to advise of it’s imminent arrival. Found the box by back door in a really battered state. DPD didn’t even send a message to say they had delivered it! Apprehensively opened the box and unwrapped it to find numerous defects. We think the item was an unchecked return as there were removed labels on the box. To be fair once reported to Roseland they were quick to rectify with a quick collection of the faulty item and then a new item arrived a couple of days after. New item was okay thankfully but a little more diligence at the warehouse would have prevented this event. Would’ve got 5 stars.”

Helpful Report

Posted 4 years ago

“Lovely furniture, good price and very speedy delivery. Only criticism is that the handles for the drawers were not packaged securely. I thought two were missing but eventually found them at the bottom of the box amongst all the packaging. Could have easily thrown them away by mistake.”

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Posted 4 years ago

“Furniture ok once delivered MXL better than XDP who last year said they had delivered drawers when they hadn’t This time however I ordered two wardrobes and one arrived”

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Posted 4 years ago

“Was surprised to see the sideboard was made in Vietnam as i thought i was buying an item made in the UK which is why i only gave 4 stars but that aside i am pleased with what i received and happy with the service.”

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Posted 4 years ago

“Excellent value for money.”

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Posted 4 years ago

“Good value shelves. As described. They are what we were looking for.”

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Posted 4 years ago

“Our order was processed quickly. The item was well packaged, though one handle was missing. Though the order arrived relatively quickly, I was also particularly disappointed in the delivery partner they chose. We were not informed the furniture would arrive until that same day (less than 2 hours before delivery - I wasn’t even at home). We had to put it in the garage as we had not yet created the space in the bedroom. The driver was annoyed that the furniture was heavy, despite the fact it says on the box it should be moved by 2 people. Yes, there is a pandemic, so things are different. If we had had more notice of delivery it could’ve been easier for everyone involved.”

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Posted 4 years ago

“Good quality value for money”

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Posted 4 years ago

“Very pleased with quality of furniture but delivery was longer than expected and communication could have been better”

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Posted 4 years ago

“I am very pleased with the quality of my furniture. One piece was damaged but customer services were very good and sorted me out quickly keeping me informed at all times. I would highly recommend them”

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Posted 4 years ago

“Ordered 4ft 6inch bed frame, very pleased with product, all the way through buying process, to delivery. It's refreshing to find a product that's as described on website, unfortunately a lot of products are sadly not, as I've found out, during this pandemic.”

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Posted 4 years ago

“Arrived as promised and where kept informed of progress product easy to assemble”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews