Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always impressed with the quality of the furniture. It comes already assembled and the lengths they go to to make sure it doesn't get damaged is impressive. There is no way it would get damaged. Thank you for always being consistent and for everything else.”

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Posted 3 years ago

“The furniture was of good quality but there were relevant pages missing from the leaflet to put it together and luckily I paid someone to put it together who was used to putting flat packs together.”

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Posted 3 years ago

Good day, We are sorry pages were missing, we are pleased you managed to get your items up. We do have copies we can send if necessary. We do hope you like your items. Kind regards Roseland

Posted 3 years ago

“Arrived in good time ,in good condition .Looks as imagined”

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Posted 3 years ago

“I bought a hall cupboard from this company as their furniture is well built and not flat pack. I had previously bought a coffee table from them a couple of years ago, which I was pleased with and the new cupboard didn't dissapoint. Both pieces of furniture are of great quality, well made, well worth the money and look really good. The service provided, from order to delivery, is second to none. I can't fault them in any way.”

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Posted 3 years ago

“From the point of ordering (stock available) to delivery - it took almost 8 weeks”

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Posted 3 years ago

Hello Thank you for your feedback, at the point of order there was a fiar lead time on these items, this was on the website at the time. We do apologise that the item took a long time. WE do hope you like your item and hope to be of service in the future. kind regards Roseland

Posted 3 years ago

“Had nothing but trouble with this company from start to finish. The courier service they use only operates Mon to Fri and they can only contact them by email, hence when my order wasn't delivered on time even though the tracking said it had been delivered it took ages to sort out. I cancelled the order and then 2 days later it arrived, I decided to keep it as the thought of going through all that process again was just too much.”

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Posted 3 years ago

Dear Michael Whiteaway. Thank you for your feedback, we are sorry the delivery was not to expectations. Our main contact with them is through email, this is so when communications are sent we have in writing any notes /agreements in writing. We can call them but most times it takes up to 30 minutes to get through as they do not just deliver for Roseland. Email is more efficient for us to make contact. We apologise that you were let down by the carrier. Having now received your item we do hope you enjoy it. Kind regards Roseland

Posted 3 years ago

“Furniture excellent quality, very well packed and delivery time very good.”

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Posted 3 years ago

“I previously brought a sideboard from Roseland furniture many years ago and the quality seemed good. When I did my initial research for that I got the impression that Roseland was a local furniture maker who produced the furniture themselves, but I must have got that wrong.. We recently brought a chest of bedroom draws from them and I have been somewhat underwhelmed. Maybe my expectations were too high for the price we paid. The chest of draws looks good from the front but parts of the back legs have not been painted and if you look inside you can see where some of the wood has split during assembly. Additionally, the draws are not on metal runners and are not an overly precise fit so the gaps around the draws are uneven depending on how the draw ends up after you open/close them. Not a huge deal but when ikea can provide better fitting and aligning draws for less cost I found this to be a disappointment. After having studied the furniture a bit more and noting that it’s actually made in Vietnam I realised that other stores, appear to stock as Dunelm seem to stock furniture made by the same people so quality wise you’re not getting anything better than you’d get at Dunelm. When we ordered the was a 4-6 week wait for the product which turned out to be relatively accurate. I emailed customer service about 4 weeks in asking if they had any more fine grained eta but they weren’t that helpful and couldn’t provide any additional details. Overall I’m reasonably happy with our purchase - it looks good from the angles that matter and works well enough apart from the OCD triggering draw misalignment and the price was “ok. I just think my expectations were probably a bit high to begin with.”

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Posted 3 years ago

Hello, Thank you for your feedback, We are sorry you are not entirely happy with your item. If you have any issues with it please contact us at info@roselandfurniture.com where our customer service team will be happy to help. Kind regards Roseland

Posted 3 years ago

“Nice furniture at very good prices.”

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Posted 3 years ago

“The small oak cupboard I purchased was brilliant. Just as it showed on the site. All I had to do was put the handles on.”

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Posted 3 years ago

“The furniture is good, solid furniture and arrived in good condition.”

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Posted 3 years ago

“Very pleased with my new sideboard. Waited 7 weeks for it as it was out of stock but worth the wait.”

Roseland Furniture 5 star review on 21st May 2022

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Posted 3 years ago

“Extremely disappointed with the quality, I am not in favor of online shopping and then i proved my experience”

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Posted 3 years ago

Hello Joan We are sorry you are not happy with your item. If there are any issues with it please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards Roseland

Posted 3 years ago

“Very happy with the service.”

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Posted 3 years ago

“Slow delivery for something we ordered that was in stock, 9 Weeks.”

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Posted 3 years ago

“Lovely sideboard very good value, pleasent delivery driver.”

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Posted 3 years ago

“Hadn’t heard of them before but found online and pleased they were able to supply the item I had been searching for at a reasonable price.”

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Posted 3 years ago

“Have bought many items from Roseland over the last few years and overall very pleased. Recently purchased two large sideboards and after waiting two months for delivery (even though the website stated the items were in stock), one of the sideboards was ruined by a dark grease stain to the top. The company immediately responded to my email, apologising and sent another within a couple of days. Just waiting for the ruined one to be collected by the courier. I would add that some of the items I have are not as perfect as I would like, eg the waxing/varnish has not taken too well in places and there are streaks. However, they are not too noticeable from a general distance and don’t spoil the effect. Customer service has always been spot on.”

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Posted 3 years ago

“Order to delivery was good. Just wish the drawers had proper runners on, also paintwork on back very poor. Drawers do look nice but above let's them down, maybe state in description how drawers run we should have asked question.”

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Posted 3 years ago

“I have ordered furniture from Roseland before and have been very happy, however, I have been asked to write a review on furniture I ordered over a month ago - said in stock and still have not received”

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Posted 3 years ago

Hello, We are sorry you are still awaiting an item. we have emailed you directly for more information. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews