Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what you pay for. Compared with other suppliers Roseland prices are low, but the quality seems to suffer as a result. For example, with the Surrey oak drawers, the side panels, drawer bottoms, back panels etc are very thin compared to more expensive alternatives. We are keeping the chest of drawers but will only store fairly light items in them.”

Helpful Report

Posted 3 years ago

Hello We are sorry you are not entirely happy with your item, the Surrey Oak is one of our most popular ranges, if there are any issues we can help with, please contact us at info@roseland furniture.com kind regards Roseland

Posted 3 years ago

“Ordered blanket box - delivery was great however product was not. There were chips on paintwork and it had grubby marks on it. The paintwork was poor only looked like 1 coat was applied and at £170 was not worth the money. When I attempted to return it eta was between 2-4 - no one turned up - waited until 7pm still no one showed with no explanation. They arrived on the Monday (when I was at work). I had received no communication to advise me of this. They advised by text they were collecting today, but by the time I had got the text I was at work. So havd had to take time off work to wait in again. Would not order from this company again as the courier service is shocking. There is no way to rearrange collections or to get in touch with them. They didn’t turn up again so am now back at home waiting again!”

Helpful Report

Posted 3 years ago

Hello Teresa We are sorry the courier had let not only you but also us down, we have chased this and they are due to collect today. We have also answered an email sent today with extra information for you. Kind regards Roseland

Posted 3 years ago

“Furniture is fine, but getting it delivered was atrocious. Website said 2 to 3 days , turns out 4 to 6 weeks. Had to keep ringing to find out what was happening Gave a time it couldn't be delivered as we were away. Guess when they tried to deliver! XDP were even worse, you cannot contact them at all. They then turned up without letting me know, I just happened to be at home. Neat day chap tried to deliver again but he couldn't find item on his van. He was panicking as he didn't have it. Told that's because it arrived unannounced day before. Will not be buying from Roseland again as cannot trust you will get item.”

Helpful Report

Posted 3 years ago

Hello Gillian, Thank you for your feedback, we are sorry that the carrier let you down. The item at the time of order placement had a long lead time, the items arrived to be distributed earlier than expected. We apologise if this was missed at the point of order. All notes received were passed to the carrier to add to the delivery. We are sorry if they did not follow the instructions given. Kind regards Roseland

Posted 3 years ago

“Very poor service - order 2 items of furniture which was advertised as 1-3 days delivery - was duly notified by courier after a couple of days that they had received th consignment ... and then nothing. Emailed Roseland who apparently could do little to help except email the courier company on my behalf-they would not/could not phone them. Eventually after 5 days with nothing they finally agreed to a full refund - pleased to get refund but not impressed with service overall.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that you were let down by the carrier, unfortunately, they had misrouted the item o the wrong delivery depot. This caused a temporary delay. The delivery is as stated in 1-3 working days, the items would have been delivered within the time stated if this error had not occurred. We can see that you decided to cancel the order and have since been refunded. Kind regards Roseland

Posted 3 years ago

“I was really pleased with my whole experience with Roseland Furniture. The website was easy to use, communication and delivery very efficient. I cannot fault them.”

Helpful Report

Posted 3 years ago

“Ordered two items online for delivery by courier, one was perfect the other was unfortunately damaged. This is when your heart sinks and you wonder why you ordered furniture online! However, I couldn't fault their customer service. Absolutely brilliant! After emailing pictures of the problem, they quickly arranged collection and a replacement to be delivered. I think the level of customer service determines how good a company is and that's why I have given them a 5* rating. I would definitely use them again.”

Helpful Report

Posted 3 years ago

“Lovely piece of furniture, good communication and delivered quickly. Would recommend”

Helpful Report

Posted 3 years ago

“delivered as per timescales given. east to assemble. enjoyed eating the first bbq,using the new furniture.wasn't sure whether the round glass table-top,should be dull or shinny side up,as it did not mention this in the instructions.”

Helpful Report

Posted 3 years ago

“Bought a single steamer chair for my husband who had broken his leg. Arrived very quickly, good quality and super easy to assemble. The cushion is quite thin but a great colour and I found it very comfortable. Loved the chair so much I ordered a second one for me. They look very stylish out on our decking.”

Helpful Report

Posted 3 years ago

“Not great quality but I guess you get what you pay for”

Helpful Report

Posted 3 years ago

Hello, We are sorry you are not happy with your item, we do not seem to have any communication from you to let us know. If there is an issue with your item you can contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards roseland

Posted 3 years ago

“I bought a dressing table mirror and chair, they both arrived earlier than I expected which was a bonus. The chair was so easy to put together and is very good quality, the mirror has a few dimple marks on the sides, which I’m not happy with but for the price I cannot really complain, so all in all I’m happy with my purchases, and will definitely buy from again.”

Helpful Report

Posted 3 years ago

“Had a issue with item purchased but dealt with very quickly”

Helpful Report

Posted 3 years ago

“Excellent condition furniture. Looks lovely. Only problem was that I wasn’t told when it was out for delivery and customer service were not any help”

Helpful Report

Posted 3 years ago

“Five stars yet I returned one bedside cabinet !! The reason that I have given the company a 5-star rating is because of the efficient way that they dealt with a replacement which arrived within a couple of days And because we live near the depot we returned the defective cabinet and whilst at their warehouse bought another smaller cabinet So all round a result Thank you”

Helpful Report

Posted 3 years ago

“No photo, it is as appears in the business pics. It is neat, comfortable though a bit low if you have difficulty getting out of chairs. looks good. It could be a little sturdier. It has good adjustment to back position through the arms and the leg/foot extension comes as a separate part so it can be used without. the cushion is ok. would I buy it again? I'm going to.”

Helpful Report

Posted 3 years ago

“I placed my order and got an email saying delivery within 4 to 6 weeks, they took the full payment when I placed my order, after 6 weeks of hearing nothing from roseland and their website now saying delivery within 1 to 3 working days I emailed them to see where my order was, within half an hour I got an email saying my order had been dispatched, but have not had a reply to my email explaining where my order was. My item was then delivered within a couple of days. Still not had a reply to my email, poor customer service, when my item did arrive some assembly was needed and a poor finish in places and poor quality materials”

Helpful Report

Posted 3 years ago

Hello, Some of our items were taking this time to get to us in Truro ready for delivery. I can see you have had 2 items from us both with a long lead time. I am sorry but I cannot see an email from you from the email address we have for you about the above mentioned. We do have a notification of a 5* review on another platform. This is the only communication we have. We do hope you like the items you received. Kind regards Roseland

Posted 3 years ago

“The website was easy to navigate. Excellent product information. Delivery really quick and product as expected. Delighted. Highly recommend. Would use them again.”

Helpful Report

Posted 3 years ago

“Had to contact customer support services to ask when my delivery would be. They were very helpful and friendly. Unfortunately, had to return my product which was smaller internally than described. (Ottoman). Bought on line but returned to the local shop which saved on return fee of £20.00.”

Helpful Report

Posted 3 years ago

“From start to finish everything went smoothly. Website great, prices great and delivery great.”

Helpful Report

Posted 3 years ago

“Good quality and value.”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews