Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hall table arrived with damage on the rear, it's OK to look at, would have scored a 4 without the rear damage as its ok for the money. Didn't send it back, as I had waited along time for it.”

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Posted 3 years ago

“Couldn't have been easier. From ordering to delivery 4 days!!”

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Posted 3 years ago

“I was very disappointed with the delivery. My furniture was left on the drive in a un secure area. They had been informed by roseland furniture to change the delivery but still went ahead leaving in open view for several hours. I was assured this was getting looked into by roseland furniture. Unfortunately this as still not happened. I won’t be recommending anyone to buy furniture this way. Carol”

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Posted 3 years ago

“Very good service. Quick and easy delivery. Happy with the Farrow white bedroom furniture.”

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Posted 3 years ago

“I recently purchased a console unit and waited 6 weeks for its arrival. On arrival it was damaged and due to monetary value offered by Roaeland furniture I was unwilling to accept to keep unit as the damage was to the front leg and noticeable. I was then offered an exchange and received a replacement which was done timely and new unit was undamaged. I arranged collection of the damaged unit as per instructions and although I did receive notification on the day this was going ahead with a 2 hour time slot and then notification my collection was next, no one arrived with from 1300 that day being totally ruined. I made attempts to contact the courier used by Roseland furniture, to discover that was virtually impossible. I have then had to contact Roseland furniture direct to have them re arranged this. When this was re arranged by Roseland furniture it was 15 days after the original collection date…with a Roseland furniture informing me that even this date was not a guarantee… This is still ongoing and to date the damaged item has been in my house for almost 3 weeks. I can barely move in my hallway because of this. The order of 1 unit so far has meant I have now had 4 days of disruptions and after complaining to Roseland furniture they seem to think that saying sorry makes this all ok. It definitely does not. Please be aware should you consider purchasing anything from Roseland furniture. As after this experience I certainly won’t be again.”

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Posted 3 years ago

Hello Lisa, We are sorry that they have failed so far to collect this item. I spoke at length to them this morning and reiterated this is unacceptable. We have been told that they will collect the item tomorrow as the date chosen is a bank holiday and they are not working. We are sorry for the inconvenience. Kind regards Roseland

Posted 3 years ago

“Really pleased with my recent purchase of a TV stand from Roseland. It's the 3rd piece of furniture I have bought from them and each buying experience has been a positive one in terms of the quality of the furniture, the price and the delivery service.”

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Posted 3 years ago

“Great choice, easy to order, delivery within 3 working days as promised. Excellent quality.”

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Posted 3 years ago

“Sorry to say a disastrous experience. I ordered , courier attempted to deliver 3 days late and then aborted the delivery. Without any discussion, one week after order placement Rosedale unilaterally cancel order and issue refund because “courier is unable to deliver to my address”. No apology with this advice ,just an explanation that XPD have no suitable vehicles . Five days later ,while I am out furniture is actually delivered. Clearly not so impossible after all. I now have to coordinate with inept courier for return of goods. Fortunately I find alternate source for same furniture £40 cheaper and delivered in two days with no need for tractors or 4x4 vehicles. A very poor reflection on Rosedale and XPD and extremely negative attitude to customer service from all, but at least it helped me to find a reliable supplier.”

Helpful Report

Posted 3 years ago

Dear Stephen Gilbey We are sorry that your delivery did not meet your expectations. Unfortunately, we tried to get this delivered but were told that they could not fulfil this for us due to location and an appropriate vehicle. We will address this with them as this is unacceptable. We apologise for the inconvenience. Kind regards Roseland

Posted 3 years ago

“Love the furniture Fast delivery”

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Posted 3 years ago

“The furniture and sales procedure were very good. Excellent furniture, however the delivery process was very poor. The driver could not be tracked and was way beyond the delivery slot promised. I telephoned Roseland who located the driver and my furniture eventually arrived. The instructions were for a 2 man delivery but only one driver arrived. He put the box in my lounge and then left me to unpack it so I could not check for damage begore he left and had to dispose of all the packaging material. I am 73 years old and do not drive. Very dissapointing delivery process.”

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Posted 3 years ago

“Genuinely happy with the units bought, which were despatched promptly and packaged well for transport. Would buy from Roseland again.”

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Posted 3 years ago

“Very good item thanks”

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Posted 3 years ago

“Second purchase from Roseland, good quality furniture and reasonable prices”

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Posted 3 years ago

“Delivered quickly with little fuss.”

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Posted 3 years ago

“Love my tables, they are of high quality, and the service including delivery was excellent.”

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Posted 3 years ago

“You have taken my money but not delivered the goods! I placed the order a fortnight ago. It took a few enquiries to find out why they had not been delivered or even when I could expect delivery. I am still waiting for their delivery.”

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Posted 3 years ago

Hello Thank you for your feedback, having looked at your order we can see that the courier has returned the original items. Unfortunately, we do not know the reason for this. We have since arranged to send out new ones which left us yesterday. Kind regards Roseland

Posted 3 years ago

“The nest of tables arrived when stated and we are very satisfied with them.”

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Posted 3 years ago

“I have yet to receive my order many weeks on!”

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Posted 3 years ago

Hello Katie Thomas-Hinds Thank you for your feedback, we do apologise for the wait on this, we have chased our suppliers and as soon as we hear from them we will update you. kind regards Roseland

Posted 3 years ago

“I ended up cancelling my order as at no time during the online purchase did I get notification that the ‘already assembled chest of bedroom draws’ would be delivered by courier in a one hour time slot, which I would be told of one hour before hand (eg a whole day off work rather than either am or pm) and that the courier would leave the chest of draws at the main door and no further!!!! How as a 65 year old woman who lives alone was I supposed to get a chest of draws upstairs to the bedroom???? Had this been made clear at purchase, I would NEVER have gone ahead with it. Also the delivery date ended up being just a text message a week later than expected. I shall NOT use Roseland Furniture again. All I can say is thank goodness I rang them to enquirer re delivery when I got the text.”

Helpful Report

Posted 3 years ago

Dear Nicola Tourkis, Thank you for your feedback. This item is a one-man delivery to the door, this is stated on our webpage, we are sorry if this was missed at the point of order. We do have alternatives if a customer requires items to be brought into the home. As there was no indication of your needs on the order, we would not have known that you needed further assistance. Kind regards Roseland

Posted 3 years ago

“Very helpful and prompt service, good value item.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews