Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend Roseland furniture, good quality, well made and excellent service. I recently placed an order which was delivered in under a week. I was also very impressed on how the item was extremely well packed leaving no chance any damage.”

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Posted 4 years ago

“'I bought a tall boy - I spent a long time shopping around online and found the Roseland Furniture site. Very good quality piece, cheaper than the other sites, very quick delivery.”

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Posted 4 years ago

“Very pleased with the coffee table, easy to assemble”

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Posted 4 years ago

“The website, availability of products, and customer service are great. Sadly, these are all let down by an atrocious delivery service (which to be fair is 3rd party, but Roselands appointed them). My order consisted of 3 items. All ordered together. I was supplied with a link to a tracking app called XDP. My order was to be delivered on a Monday, between 3pm and 5pm. I used the app to track delivery, but throughout the entire day, my delivery was listed as number 121 with 44 still to go and the driver being somewhere in Kent. Despite updating throughout the day, the delivery numbers never changed, and the driver location remained at the same place all day. This despite the app informing me the driver had updated at various times. 6pm came and went. No delivery. Then at 6.15pm an unmarked tatty van pulled up. Two guys scratching there heads.......only 1 piece of my order on board. They stated they were overloaded so the rest would be on the other van, maybe tonight......maybe tomorrow. Next morning, another text message received saying delivery between 3pm and 5pm. Ah good. Lets track it. No way, as order number the same and app saying it was already delivered. Nothing arrived. Spoke to Roseland next day who confirmed remaining items still in delivery depot. On Thursday, another text, with new delivery order to track. Again, despite being told now a priority delivery, I was listed as number 21 on the delivery list. And the tracking map? Well, apparently the driver was in Scotland. Quite a way from Sussex. The remaining order arrived at 3pm despite the app STILL showing the driver being in Scotland. One guy on his own, more interested in chatting to his mates on his phone. He didn't even bother lifting the heaviest item into the house. Just left it on the doorstep. Just to top it off, there was some minor damage to 2 pieces of furniture, but Roseland have already dealt with that quickly and efficiently. To sum up, the delivery service is atrocious, with an app to match. This is painting Roseland in a bad light.”

Helpful Report

Posted 4 years ago

Hello, We are very sorry about your delivery not going to plan. We have taken your comments on board and we have forwarded these to XDP for feedback on the service they provide. We do try to make sure all our deliveries are applies and completed in good time with items altogether. Unfortunately some do not go quite to plan and we have little control when this happens. Kind regards Roseland

Posted 4 years ago

“Lovely piece of furniture, back in stock and delivered much sooner than we expected. Expertly packaged for delivery and looks great.”

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Posted 4 years ago

“Just what was required,prompt delivery,very well packed.”

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Posted 4 years ago

“Very pleased with the coffee table as it is not too big but provides plenty of storage.”

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Posted 4 years ago

“Arrived promptly and exactly what I wanted”

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Posted 4 years ago

“Very happy with my purchase good value”

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Posted 4 years ago

“I recently purchased a Farrow grey coffee table and could not be happier with it.Really nice piece of furniture.Great customer service from the staff I spoke to as well.”

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Posted 4 years ago

“Excellent service. Informed when in stock, delivered within days. Excellent quality.”

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Posted 4 years ago

“Delivery on time, product was better than we would have expected. Overall 10/10”

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Posted 4 years ago

“Lovely furniture well made really pleased with it however delivery is a different story.... first I knew of the items being delivered was when I saw a delivery man on my doorbell app subsequently, the furniture was left at the side of my house no call no email I know this is down to the courier but wasn’t impressed by this”

Roseland Furniture 5 star review on 6th May 2021

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Posted 4 years ago

Hello , We are sorry to see the delivery was not as expected, however your items look lovely in place and we are pleased that you like them. It is so nice for us to see our furniture in place in a customers home so thank you for the photo's. Kind regards Roseland

Posted 4 years ago

“Really pleased with our TV cabinet , was a bit late , but we were offered a reduction in the price customer care was amazing will definitely buy from you again”

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Posted 4 years ago

“The item of furniture was exactly as described, however the delivery company were rubbish. They left the cupboard outside in the poring rain without any attempt to ring the doorbell. It will stop me from buying from Roseland in future.”

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Posted 4 years ago

“arrived very well packaged and is exactly what I ordered.”

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Posted 4 years ago

“A BRILLIANT SIDEBOARD... AND GREAT QUALITY...VERY PLEASED ... AND BRILLIANT SERVICE...🤩🤩🤩”

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Posted 4 years ago

“Very good as expected for price fits in well.”

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Posted 4 years ago

“Very impressed with the speed of delivery however the quality of the furniture is not fantastic, one of the bottom of the drawers in the chest had a dent coming through and the surface had split and the workmanship is a bit shoddy , not finished off properly. For example the varnish on top of one of the bedside tables is lumpy and not been spread out before it dried.”

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Posted 4 years ago

Hello Sally Scott, I am sorry there seems to be an issue with your item. We will contact you shortly for more information. Please do reply so we can help resolve any issue you have. Kind regards Roseland

Posted 4 years ago

“I am extremely pleased with my recent purchase of a triple door oak wardrobe from Roseland Furniture. The price was competitive and the delivery was on time, which enabled my wife and I to assemble the wardrobe the same day. The only slight problem being having to take the top off the unit in order to move it into the bedroom.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews