Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the t.v cabinet. Arrived on time . A lovely addition to my lounge.”

Helpful Report

Posted 4 years ago

“Perfect, thank you.”

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Posted 4 years ago

“The sideboard we ordered had a badly scratched top so we refused delivery (the delivery company were brilliant, though). Sadly the experience with customer service has not been great at all. We had no contact off them afterwards, and we have had to chase them several times instead to see what's happening - and now almost two weeks later are still awaiting news about when the replacement sideboard will be delivered. Hoping the replacement when it finally arrives is in better order. They've had our money for weeks now and we have not got anything to show for it. Disappointed to be honest.”

Helpful Report

Posted 4 years ago

Dear Susan Marlow, I am sorry that your experience with us has not met expectations, I have looked into this this morning and we will contact you directly to update you on this. Kind regards

Posted 4 years ago

“Lovely cabinet - but not as deep as I hoped and it is frustrating that the shelves are fixed limiting what can be stored in the cupboards. I wanted to store wine in mine but cant do that and have now put the wine in racks on top of the cupboard and stored dog food within. The cupboard looks well made, solid and a pretty natural oak colour - all of which I do like.”

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Posted 4 years ago

“TV stand was delivered really quickly and was packaged really well. Couple of downsides, I live on the second floor there’s no lift, I had to ask a neighbour to help me get it up the stairs then when I unpacked it there were no drawer handles, fortunately I had a couple of spares and they fit perfectly. The stand is good quality and looks really nice and I would definitely order from Roseland again.”

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Posted 4 years ago

“Very pleased with the tables, and delivery very good. Will use again”

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Posted 4 years ago

“Lovely furniture Great delivery”

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Posted 4 years ago

“My console table is really good quality and looks great in my hallway. Delivery was prompt with good updates on delivery times.”

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Posted 4 years ago

“I received my console table promptly but unfortunately it was damaged with paint flaked and peeling badly in 3 corners of the shelf. I have returned it on 5th May and I await a full refund.”

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Posted 4 years ago

“Two bed side cabinets and a dressing table with stool were ordered. We were hoping for prompt delivery, in the event expectations were exceeded, to our great delight. The items are solid and robust (I know, I carried them upstairs :-).) Some assembly was needed (thank goodness, see previous comment :-)) which was readily completed. We recommend Roseland Furniture for both service and quality of product. Thank You.”

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Posted 4 years ago

“Roseland’s website was very good and easy to navigate. The description of the furniture we bought was very accurate. I made an enquiry online about a specific item, this was answered the next day. On receipt of our furniture I was very impressed with the quality and finish and the way it had been packaged.”

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Posted 4 years ago

“This is the first time I have used this company. The filing cabinet I ordered arrived very quickly and was well packed.”

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Posted 4 years ago

“Excellent service. From ordering to delivery the process was excellent. There was a delay on 1 item but this was resolved quickly by the customer service team. The customer service team were friendly, professional and dealt with my issue promptly. The furniture looks lovely in my living room. I would recommend this company”

Helpful Report

Posted 4 years ago

“Delivery on 30th April 2021 of supposed dining room table, 4 chairs and sideboard. We did not receive the table top or connecting bolts to the legs and had two chairs we did not order. Phoned immediately after delivery and since chased with an email. Still have no date for delivery of table top and chair collection. Please sort out immediately. Thank you”

Helpful Report

Posted 4 years ago

Hello Helen, I have contacted you on this matter today, unfortunately did not get to speak to you. Kind regards Roseland

Posted 4 years ago

“Produce attractive well made furniture. Website clear and easy to use. Notified me when items in stock. Very fast delivery”

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Posted 4 years ago

“We purchased a sideboard - competitive price - efficient delivery - well packed & protected.”

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Posted 4 years ago

“I ordered a sideboard that arrived damaged. It was evident as soon as I opened the box so resealed it & email for a replacement. The most annoying thing is that you can’t speak to anyone, Roseland furniture love to fire back an email saying ‘do not reply to the email’ - even when I’ve replied to the person that wrote to me! Another delivery arrived which they couldn’t find on the van BECAUSE IT WAS A COLLECTION!!!! The damaged sideboard is still in my house & I’ve now also cancelled the replacement. SORT IT OUT ROSELAND!”

Helpful Report

Posted 4 years ago

Hello, I am sorry this has not been collected as yet. We have this matter in hand and the courier should contact you in the morning for collection. Our apologies this has taken some time. kind regards Roseland

Posted 4 years ago

“Hard to write a review when I haven’t received the product yet.......”

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Posted 4 years ago

Hello Karen, I believe this was just to ask on your experience on ordering your item. We see from the tracking you have a delivery shortly Kind regards Roseland

Posted 4 years ago

“Never disappoint always prompt delivery and great products thank you”

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Posted 4 years ago

“Good stuff. Good value”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews