Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the communication from the delivery firm was poor. On the day the chairs were delivered I had an appointment I checked at 9.15 am no message that came at 9/30 with a two hour time slot I bE already left the house.luckily my daughter law called in to collect something and found them on the door step.”

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Posted 4 years ago

“The staff were really helpful and friendly on the phone but the chatsworth that I ordered twice was awful.”

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Posted 4 years ago

Thank you for leaving feedback. I am sorry to hear that the goods did not live up to expectation on this occasion. I can see that we have since collected the goods from you and issued you with a full refund. Kind regards Roseland Furniture

Posted 4 years ago

“Great quality product, looks great and just what we needed! Would highly recommend.”

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Posted 4 years ago

“Superb light weight parasol. Ordering and delivery easy.”

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Posted 4 years ago

“Quality at a fair and reasonable price.”

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Posted 4 years ago

“Whenever I needed to speak to someone they were always extremely polite and helpful. However, I returned an item and then the confusion started! After the collection of the item being returned I received another, unrequested, replacement and the following day I received a text saying that another would be delivered. Eventually, Roseland arranged for these items to also be collected. However, having told them when I would be available for collection, they arranged it on a day that I was not scheduled to be in.”

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Posted 4 years ago

Thank you for your feedback. I am sorry to hear with the problems that you have had with your order and thank you for stating how polite the staff are here. It is very much appreciated when we hear such comments. I can see that the goods have been refunded as requested. Kind regards Roseland Furniture

Posted 4 years ago

“Prompt and reliable delivery. Excellent customer service. Good product. Would recommend.”

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Posted 4 years ago

“Good service quite deliver cannot fault them.”

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Posted 4 years ago

“The customer service has been excellent. The blanket box I ordered arrived with some damage and the team couldn’t have been more helpful arranging for it to be returned.”

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Posted 4 years ago

“Really quick delivery and really lovely products. Very happy with quality of it all. Modern but classic!”

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Posted 4 years ago

“Lovely quality, solid piece of furniture. Looks lovely in our living room. Really happy with the communication from Roseland about delivery which was slightly longer than expected but happened when promised.”

Roseland Furniture 5 star review on 20th June 2021

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Posted 4 years ago

Thank you for leaving a us a great review. The sideboard is a perfect match for the flooring and the Fender guitar. Even Gary Lineker looks impressed with it We look forward to hearing from you in the future. Kind regards Roseland Furniture

Posted 4 years ago

“Extremely quick delivery. Bookcase is very nice and came pre-assembled in great condition.”

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Posted 4 years ago

“Shame about delays in availability but good tracking information provided.”

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Posted 4 years ago

“Easy to order quick delivery.”

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Posted 4 years ago

“We have purchased a wardrobe and console table Very pleased”

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Posted 4 years ago

“Amazing furniture but let down by delivery company (twice). Received message at 4pm to say delivery would be made between 10.43am & 12.43 that day (bit late as delivery time slot had passed) & then nothing delivered. No more notifications until phone call from delivery man the next day to say he couldn’t find my house! Didn’t know he was coming hence no one in to accept delivery. Furniture left outside from door! Such a shame as furniture lovely.”

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Posted 4 years ago

“Bookcase Furniture looked good but back panel was hanging off. I had to purchasea nail gun and re-fix the back panel. Once fixed the furniture looked ok but the packaging was clearly not adequate”

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Posted 4 years ago

Thank you for your review Joseph. I am sorry to hear that you had a problem with the bookcase when it arrived. I have taken a look back at our records and I am unable to find a record of you reporting this to us. Please email photos across of the problem to info@roselandfurniture.com and a member of the customer service team will be able to assist you. Kind regards Roseland Furniture

Posted 4 years ago

“We bought a small sideboard and are very pleased with it - good workmanship and a decent price. Delivery was much quicker than originally stated, which is always good, although we didn't get any notice so it was lucky we were in! (This is probably a deliver company issue, though.) I would certainly go to this website again.”

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Posted 4 years ago

“Excellent service and delivery”

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Posted 4 years ago

“Very happy with the oak nest of tables. Wood is good quality and they’re well made”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews