Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got 4 pieces of the Surrey collection. They are very good quality, appealing to the eye and fit perfectly in my living room. I did wait a bit for them but they were worth the wait. When I buy from Roseland Furniture again I would be happier if I had a estimated delivery date 😊”

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Posted 4 years ago

“Delivered quickly. Nice, solid piece of furniture. Exactly what I needed.”

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Posted 4 years ago

“Well made bookcases. Colour just right. Brilliantly packaged so not to arrive damaged. Very pleased. In stock so didn’t have long to wait.”

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Posted 4 years ago

“Can’t review at the moment as the furniture is still in box. Far too heavy for me on my own to move and waiting for my son in law to help me. Well packed and quick delivery. Will review as soon as i”

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Posted 4 years ago

Hello Christine, Please do update your review when your item has been opened, to let us know. Kind regards Roseland

Posted 4 years ago

“Great selection of pre-assembled furniture, quick response for despatch just a few days after ordering”

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Posted 4 years ago

“Love my small sideboards, really nice quality, and quick delivery”

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Posted 4 years ago

“I am pleased with the furniture but Roseland’s Couriers XPD, were abysmal.! They ignored the message that Roseland sent telling them not to deliver before a certain date as I was away. They then delivered the Sideboard and dumped it outside my house, in my absence without obtaining a signature from any neighbours. It was therefore left to my elderly neighbours to drag a heavy sideboard to a safe place, with a great deal of difficulty to protect it from the elements and/or theft overnight. On my return, it then had to be moved again to my own house, again with a great deal of difficulty for myself and elderly neighbour. This is a very poor performance for a piece of furniture of value, XPD did not even wait to receive a signature or make sure it was in safe hands!”

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Posted 4 years ago

Hello Linda. Thank you for your feedback. I am sorry to hear about the problem with delivery. If you wished to place an order and delay delivery, then please let us know prior to dispatch so that we can hold the goods here until you are ready to receive the goods. Unfortunately, the couriers did not pick up our message in time to be able to get the information across to the driver and stop it from being delivered. The driver however should certainly not have left the goods unattended without permission from yourself. We have taken this up with them to reduce the risk of this happening in the future. Kind regards Roseland Furniture

Posted 4 years ago

“Good quality furniture”

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Posted 4 years ago

“After waiting 6 months for our delivery we are very please with the product delivered and of course you were very kind to offer us a credit of 25% for the prolonged delivery.”

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Posted 4 years ago

“Good quality chairs”

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Posted 4 years ago

“Absolutely brilliant Good furniture Excellent after sales and care Highly recommend ROSELAND Furniture”

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Posted 4 years ago

“A lovely piece of furniture, very pleased with it all, handles, colour (Ivory), delivery was very good too.”

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Posted 4 years ago

“Furniture arrived very securely packed and was exactly as shown on website. Very good solid quality.”

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Posted 4 years ago

“The product is fine, reasonable quality and good value. The reason for 3/5 rather than higher is the 3-and-a-bit month delivery time and lack of communication from Roseland. After the original purchase, they told me it was out of stock, then estimated 8-12 weeks, then when chased-up 13 weeks later said they didn't know if it would be in stock again and that I could wait, have a refund or pick another item. The table was then dispatched the next day! I understand these are tough times and supply chains are affected, but some communication would have been appreciated - even just a note to say that they were still waiting on the stock but hadn't forgotten about it!”

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Posted 4 years ago

Hello James I am sorry that we did not meet your expectations, if the items come into the warehouse , they are generally sent immediately and the office would not know this straight away. We are improving our contact structure to make sure customers are informed more regularly , however this is not always possible due to certain circumstances out of our control. Kind regards Roseland

Posted 4 years ago

“We pre-ordered furniture and arrived in super quick time. They were wrapped very well! Very good quality furniture and will be buying again in the future.”

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Posted 4 years ago

“Very,very pleased with the coffee table and delivery. Only drawback is i keep getting adverts to buy another?. Sorry I am pleased but don't need 2.”

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Posted 4 years ago

“So good I ordered it twice (by mistake!). Great sideboard and good service”

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Posted 4 years ago

“Great item, extremely well packed and prompt delivery. Thanks.”

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Posted 4 years ago

“We recently purchased small chichester bookcase that should have been ivory and turned out to be grey. I couldn't fault the quality of the item however the response from Roseland was that if they exchanged it we would get another grey one. I suggested they review their colours and photography as it its quite clear there are distinct differences in the images but the reality seems a little disconnected. Review above is reflective of the totally unacceptable customer service and a failure to acknowledge the problem.”

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Posted 4 years ago

Hello Simon, I apologise if the customer service did not meet expectations, this would not be our intension. We will contact you directly so we can look into this for you. kind regards Roseland

Posted 4 years ago

“Loved our box, we use it for shoe storage and it is great. Great quality and fast delivery. Would recommend it.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews