Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , very quick . All items like they portrayed on web site . Packed so well so nothing damaged . I am ordering more as refurbishing my lounge .”

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Posted 4 years ago

“Very impressive customer service! We also LOVE the stand, it's stylish and sturdy and fits nicely in the corner of our room.”

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Posted 4 years ago

“Received an e mail saying that the delivery would be due within two hours but no previous notice given so I couldn’t be there However, the item was then left in the front garden saying it was in a safe place.the service also should have involved taking it to my preferred room and due to the bulky item I cannot now lift it on my own. Terrible service”

Helpful Report

Posted 4 years ago

Hello Mr Castelino. Thank you for leaving us a review and I am sorry that we did not meet your expectations on this occasion. The couriers certainly should not leave the goods without your permission to do so. We will be taking this up with them to avoid this happening in the future. The item that you ordered is sent on a 1-person delivery service which is reflected on the listing. We do offer a 2-person delivery service upgrade which is to the room of choice but this does incur a surcharge. If you do wish to order anything with us in the future then please feel free to contact us in regards to upgrading your delivery prior to placing an order. Best regards Roseland Furniture

Posted 4 years ago

“Excellent service, TV unit exactly what I was looking for, very pleased. Would recommend to family and friends.”

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Posted 4 years ago

“I was very pleased with my order, it came very, very well packed and looks good, thank you.”

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Posted 4 years ago

“An attractive piece of furniture. Good value for money.”

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Posted 4 years ago

“So pleased with my London Oak cupboard. It is great value, so well made, bonus was it came assembled, very securely packaged, and quick delivery. Perfect match in the hallway on the oak floor. Highly recommended.”

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Posted 4 years ago

“So pleased with the 2 pieces of furniture I purchased from Roseland Furniture. Delivery was great with regular updates on time etc. The nest of tables and Console Unit (in Surrey Oak) are perfect.”

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Posted 4 years ago

“We are very happy with our purchase, very good quality and modern look”

Roseland Furniture 5 star review on 24th May 2021

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Posted 4 years ago

“First class customer service and fairly quick delivery considering the current Covid restrictions”

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Posted 4 years ago

“Quick delivery good website easy to buy.”

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Posted 4 years ago

“Good communication and fast delivery”

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Posted 4 years ago

“Recently ordered a oak TV unit, The picture on the website shows at much lighter oak than what arrived which was darker than I would have liked but on saying that cannot fault the delivery, it arrived earlier than promised and was very well packaged. One more grumble is the delivery company failed to notify me about the delivery day or time which resulted in me arriving home to find a very large package on my front porch!!!!!”

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Posted 4 years ago

“Prompt delivery but sadly a couple of issues with assembly - the screw holders were loose and so couldn't tighten the screws properly, which led to the table being slightly mis-aligned. I had to glue the screw holders in with superglue (having failed to get a reply from Roseland about the defect). So in short, good little table, sturdily made, efficient sales and delivery, but post-delivery service and poor assembly let the experience down.”

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Posted 4 years ago

“Actual unit is good and delivery was fine. However the card wrapping of the item was soaking wet on delivery as if the item had been stored outside in the rain. I was concerned that some of this wetness had got through to the actual item but fortunately this was not the case. I recommend items are stored under cover.”

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Posted 4 years ago

“The item needed to be partly assembled but came with no instructions or tools - item doesn't fit together that well but it's OK. Part of the item was broken but not beyond repair so I corrected this. There were several scratches and marks. Couldn't face packing it all back up and getting replaced so am living with the imperfections. First time I ordered from Roseland and won't be ordering again. Not a great experience.”

Helpful Report

Posted 4 years ago

Hello Elaine. Thank you for taking the time to leave a review. I am sorry to hear that you received a faulty item and that you were not able to locate the assembly instructions. I have looked back through our emails and can see that you have not informed us of these problems. Please email us at info@roselandfurniture.com so that the customer service team can rectify this for you. Best regards Roseland Furniture

Posted 4 years ago

“Although we have never used this company before we will certainly be using them in the future. Delivery was super quick, within a day, and the unit was extremely well Allpackaged. Although the bedside unit was comparatively cheap, it was very well made and represents exceptional value for the money. All in all a very good experience.”

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Posted 4 years ago

“Easy transaction and excellent communication.”

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Posted 4 years ago

“Roseland furniture is truly beautiful, I have my bedroom and my living done in only furniture from Roseland. It is stunning to look at and worth every penny. I would highly recommend this furniture. Its just beautiful.”

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Posted 4 years ago

“The delivery was shocking. Would not recommend this company to anyone.”

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Posted 4 years ago

Thank you for taking the time to leave a review Mr Edwards. I am sorry that the delivery service did not meet your expectations on this occasion. I can see that your full address was not entered when placing the order through the website so the couriers had trouble finding your property initially. I am glad to see that it was finally delivered on 18th May. Best regards Roseland Furniture

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews