Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roseland furniture are the worst company I have ever had the bad luck to deal with. DO NOT USE THIS COMPANY. I ordered a book case in February with the correct delivery address and on the confirmation email the delivery address was incorrect. I emailed instantly and tried to phone. Several days later, I had a rude email to say the address change could not have been their fault and that the delivery address can not be changed. I was then told they would have to wait for the courier company to deliver the bookcase back to them, cancel my order, send me a refund and then I could reorder. This was going to take approx 2 weeks. What actually happened was, they delivered the bookcase to the wrong address and because no one was in they left it with the neighbours builders. Due to building work going on in this house, they were not able to take it in so I had to pay £50 for a man and a van to collect that night. THIS HAS NOT BEEN REFUNDED. Once opened, the bookcase was badly made, shelves are bowing and it does not stand up straight. I opted for an exchange because I do like the bookcase. The new bookcase is out for delivery today and again, WENT TO THE WRONG HOUSE. I have asked on several occasions for someone to call me to resolve this matter and all I get are mainly rude and very unhelpful emails and I imagine I will have to wait days for a response about the bookcase going to the wrong address for the second time. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“I am delighted with my Farrow console table. It arrived very quickly and was easy to assemble and looks great in my living room. Highly recommend.”

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Posted 4 years ago

“Bought tv cabinet well packaged but when I got out of box it was filthy and damaged crack on door hinge dented cabinet and screw missing on door looked second hand not impressed must of been put in box like that still waiting on replacement told customer service and they said they could give me 35pounds off it if I wanted to keep it as if I would I would get that if I sold it for scrape”

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Posted 4 years ago

“Bought quirky lamp table - inverted wood pyramid in a black powder coated steel frame. Arrived promptly. Looks great and the deep v of wood hides some cabling I was keen to get out of sight. Very happy with purchase”

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Posted 4 years ago

“The price was very reasonable and the quality made it good value. Delivery was speedy and the furniture was very well packed. I would recommend”

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Posted 4 years ago

“Fabulous piece of furniture, good quality. Ordered and delivered within a week, will definitely order from this company again”

Roseland Furniture 5 star review on 17th March 2021

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Posted 4 years ago

“Beautiful product, well made and securely wrapped.”

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Posted 4 years ago

“The communication via email was prompt and to the point. The first cabinet arrived damaged and was replaced within a week. We are happy with the quality and the finish of the product.”

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Posted 4 years ago

“Goods never arrived. The response from ROSELAND in issuing a refund was swift but if you want to continue to do business in Scotland I STRONGLY suggest that you change your courier away from XPD”

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Posted 4 years ago

“Very good but the carrier left the item on the door step and he could see that the item was to heavy for an old age pensioner”

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Posted 4 years ago

“Very pleased with tv cabinet good quality and well made Thankyou”

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Posted 4 years ago

“Very pleased with quality of furniture”

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Posted 4 years ago

“Beautiful well made furniture very happy and will definitely be purchasing more items in the future.”

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Posted 4 years ago

“Great price and solid. Good quality better than some products supplied by John Lewis.”

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Posted 4 years ago

“Excellent. Speedy delivery and good communication. Furniture is very handsome and well made.”

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Posted 4 years ago

“I like the quality of their products and would use them again.”

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Posted 4 years ago

“I have bought a few things from Roseland Furniture and their products are of the highest quality. I always recommend them to family and friends . Will use them in the future .”

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Posted 4 years ago

“Good quality small sideboard, exactly as shown on the website, perfect for the space we wanted it for, easy to purchase, delivered when expected, very robustly packed. Because of this good experience we have since bought two more pieces of furniture from this company.”

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Posted 4 years ago

“looks good, easy to assemble. Nothing else to say. If pre-assembled it would have rated a 5”

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Posted 4 years ago

“Lovely furniture at a reasonable price”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews