Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Searching for a small coffee table in oak and light grey with a drawer and shelf to keep everything tidy, I came across the perfect match at Roseland Furniture in the form of the Farrow. I am delighted with the quality and it required minimum effort to put together. Also, very well packaged and arrived promptly. I am a very happy customer and would highly recommend the company and product.”

Roseland Furniture 5 star review on 16th July 2021

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Posted 4 years ago

“Extremely disappointed with level of service after receiving a faulty coffee table. Still waiting for a replacement after three weeks and numerous emails and phone calls! If there was the option I would have given no stars!”

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Posted 4 years ago

Thank you for your review. I can see that your replacement is with the couriers and due for delivery today. Kind regards Roseland

Posted 4 years ago

“Fits nicely into the niche by the fireplace and goes with duck egg colour furnishings. Good workmanship, but a small fleck of paint on the top only visible when standing in front of it. Pleased it came without the nailed-in plastic feet.”

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Posted 4 years ago

“Extremely efficient company, delivered within 5 days of ordering and delighted with my purchase which is very well made. Thankyou”

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Posted 4 years ago

“Looks good and very solid and great not having to build it”

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Posted 4 years ago

“Excellent sideboard, on time and looks great!”

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Posted 4 years ago

“Fast efficient service with well packed furniture ready to use fully assembled - very pleased!”

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Posted 4 years ago

“The firms you use for your deliveries are terrible!”

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Posted 4 years ago

Thank you for your review. I am sorry to hear that you were not happy with the couriers. I have looked back at the history of your order and cannot see that you have made any contact with us about any problems with the delivery companies. I can see that you received one delivery on 22.6.21 and that you are due another delivery of another item today. If you have had problems with either delivery company then please email us on info@roselandfurniture.com so that a member of the customer service team can help you. Kind regards Roseland

Posted 4 years ago

“Really pleased with my TV table, lovely quality”

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Posted 4 years ago

“It took me a long time to find the perfect piece of furniture. This matches my other furniture perfectly. 100%recommend this company”

Roseland Furniture 5 star review on 14th July 2021

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Posted 4 years ago

“We had to get our first ordered coffee table replaced as it was so badly damaged in transit. Shame as the product seemed good. Communicating with Rosaland afterwards to arrange exchange was quite muddled, their support staff always seem to respond without having checked what had already agreed to remedy the situation. Roseland also told us we'd have to pay extra for the courier to unpack the replacement to ensure it wasn't In damaged, who seems unfair given our experience. In addition when the replacement was received the driver refused to take the old damaged repackaged unit back, so we've had to store that now and just hope they collect it. Somewhat of a muddled all round.”

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Posted 4 years ago

Thank you for leaving your review. I can see that we arranged an exchange for you. Sometimes the delivery and collection can take place on different days depending on the couriers availability which we understand is frustrating. I can see that the collection of the original unit has been booked in for the 16th July. Best regards Roseland Furniture

Posted 4 years ago

“Arrived damaged in 4 places literally falling apart. And terrible courier service.”

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Posted 4 years ago

Hello Debbie Smith, We are very sorry that your item arrived in this way, this is not what we expect from out items. Also I am sorry that the courier service did not meet your expectations. I can see that this was dealt with earlier this month and the item collected and refunded to you. Kind regards Roseland

Posted 4 years ago

“Another lovely piece of furniture, prompt delivery and well packed.”

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Posted 4 years ago

“Loved my shoe cupboard. Beautifully made and fits well in my hallway.”

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Posted 4 years ago

“Had to chase for a delivery date, then when they did arrive all items were damaged. Roseland quickly agreed to exchange the items but were in no way interested in getting these items to me quickly. Sometimes mistakes occur and things are damaged, that’s life, however how it’s dealt with is the measure of a companies customer service commitment….. I won’t be using this company again as there are no shortage of furniture providers that provide equivalent quality with superior customer commitment.”

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Posted 4 years ago

Hello Stephen, I am sorry we have not met your expectations so far. Unfortunately we cannot express these larger items as they are too heavy for the middle road couriers, they have to go via a 2 man service. Our couriers are outsourced and we work closely with them on timings. Unfortunately, unlike other furniture retailers we do not carry our own fleet of lorries. I am sure this will be done as quickly as we can. Kind regards Roseland

Posted 4 years ago

“GLG ops communication & arrived when expected”

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Posted 4 years ago

“High quality furniture. A slight niggle with my latest purchase - Surrey Oak 4-drawer chest - annoying rasping noise when drawers are opened and closed.”

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Posted 4 years ago

“Excellent products. Bought several items now and the quality is always outstanding.”

Roseland Furniture 5 star review on 13th July 2021

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Posted 4 years ago

“Lovely furniture. Solid and well made. Arrived quickly.”

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Posted 4 years ago

“Great service and excellent product”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews