Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, the TV unit arrived very promptly and is well made, great quality. Thoroughly recommend.”

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Posted 4 years ago

“Good furniture delivered on time”

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Posted 4 years ago

“Lovely furniture. Good quality and perfect for our spare bedroom. Excellent delivery service and after sales care.”

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Posted 4 years ago

“Item arrived quickly, was damage free and looks great with our other items from Roseland. Thank you!”

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Posted 4 years ago

“Excellent quality”

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Posted 4 years ago

“Sent damaged goods!!!”

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Posted 4 years ago

Hello Philip Vare, I am sorry that your item had arrived with damage, I can see that you were offered all the options available and decided to return the item. This was returned and your refund sent. We are sorry that we did not meet your expectations this time. Kind regards Roseland

Posted 4 years ago

“Lovely sturdy bed , easily put together brilliant price 😊”

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Posted 4 years ago

“When the furniture item eventually arrived, I opened the packaging carefully and excitedly BUT inside was a TV unit with a broken side, crack in the other side, 5 screws loose, holes where the screws had once been and scratches. On informing the company, I was asked to repack the large piece of furniture (difficult for me being an arthritic 70year old)& only when it had been returned, would I be reimbursed! I had to wait 4 days, with it in my lounge, before it was collected and a total of 7 days before the money paid was back in my bank! I would not recommend Roseland or ever use them again.”

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Posted 4 years ago

Dear Angela Garland, I am sorry that you feel we let you down. the couriers require that items being returned are re-packed in some form, they will refuse to collect an item that is not packed for return. We are unable to refund money until an item is return, this would be the same with any company refunding a customer. Once refunded , it can take the credit card or bank providers up to 8 working days to put the money back into your bank. Kind regards Roseland

Posted 4 years ago

“Deducted one star because The packaging was very untidy and dusty but the contents was very good, no damage and very good quality, would use them again.”

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Posted 4 years ago

“Lovely cupboard very pleased that it came in one piece we saw the lorry turn up but we’re horrified to see the driver throw the very heavy box off the back no drop leaf on the lorry the box was very well packed stating fragile all over and stating 2 man carry there was 1 man in all honesty we struggled with it so don’t know how he was supposed to manage”

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Posted 4 years ago

“The sofabed i ordered weeks ago still hasn't arrived. Apparently deliveries are only made in my area on Thursdays. I arranged to work from home today ( Thursday) just to take delivery of the item . Was meant to arrive by 2pm and it hasn't. The tracking app doesn't work and the phone number on the email is non operational. Very unhappy and no chance of me ever ordering anything from this company again.”

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Posted 4 years ago

Hello I can see the review was left at 1pm , this was still within the allotted time for the sofa to be delivered. Please note that delivery times are estimated and can be slightly later than planned due to traffic issues , accidents etc.. We can see that your sofa was delivered around 2:30pm. Kind regards Roseland

Posted 4 years ago

“Great service.”

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Posted 4 years ago

“As a set it was easy to order,as promised delivery Easy minor assembly and good fit and finish Very pleased overall”

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Posted 4 years ago

“What truly stood out was the quick delivery. The unit arrived promptly no delays.”

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Posted 4 years ago

“Our bookcase arrived on time and securely packed. It is well made and looks really great in our hall with a plant on top.”

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Posted 4 years ago

“Really pleased with this item well made fits nice in my room”

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Posted 4 years ago

“Absolutely delighted with my cabinet. It matches the rest of my kitchen. So solidly made. Not happy with delivery though as they brought it in to my kitchen and left it upside down for me to take packaging off which was a struggle on my own. Then I had to call neighbour to help me turn it the right way!!! Most unhelpful men.”

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Posted 4 years ago

“Great quality and affordable furniture, delivered quickly.”

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Posted 4 years ago

“Beautiful bookcase, solid but very reasonable, perfect.”

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Posted 4 years ago

“No prior knowledge of the company. I am a new customer.”

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Posted 4 years ago

Hello Roger, I am sorry that we did not meet expectations on your first visit to us. I hope that we can be of better service in the future. Kind regards Roseland

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews