Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, reasonably priced pieces with quick delivery. Very pleased with my purchase and service.”

Helpful Report

Posted 4 years ago

“4 stars for the product 2.5 stars for courier XDP and delay issue with dispatch. I purchased a chair that had an estimated delivery date of 30/9/21, but it was delivered on 9/11/21. However, the product itself was well worth the money despite the fact there were no assembly instructions. Much better quality than Made's Topeka Accent Armchair which I purchased originally but returned due to poor quality and faulty legs.”

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Posted 4 years ago

“Very happy with the product itself, but the delivery service was terrible. I was given a 2-hour window for delivery, however, the delivery itself actually arrived 5 hours after the end of my 2-hour delivery slot. There was no aplogy. Also, I had to plead with the driver to move the delivery (a large bookcase) into the hall of the house. He just wanted to leave it on the doorstep.”

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Posted 4 years ago

“Not cheap, BUT there is a reason...seriously gorgeous furniture!”

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Posted 4 years ago

“Great oak furniture at great price.....just as good as oak furniture land. Quick delivery service.”

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Posted 4 years ago

“Our bed and wardrobe looks amazing There was a delay in delivery but it was handled well”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“One of the worst companies I have dealt with. Were not able to provide delivery information, despite me explaining I did not live at the property. Promised I would be notified the day before so I could make arrangements then later claimed this was an error. Original parcel left at site reception but when unpacked was damaged. Tried to make arrangements to swap the damaged door but apparently it couldn’t be done. Received replacement cupboard - dumped on the drive of an empty property - luckily slightly better condition, although it is not stable. Packaged up original & arranged for collection from reception - no one turned up. Have now rearranged collection but have no confidence they will a) turn up or b) go to the correct place despite numerous emails. Unfortunately I wouldn’t use again & wouldn’t recommend.”

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Posted 4 years ago

“Item delivered as advised with plenty of communication.”

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Posted 4 years ago

“I have bought a number of things now, bookcase, nest of tables, dining table and chairs, sofa. Everything has been great quality and customer service excellent”

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Posted 4 years ago

“Delivered on time in good condition easy to assemble.”

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Posted 4 years ago

“Actual products are good. Customer service is quick to respond. Just make sure you read the T & Cs as in order for someone to physically bring the items into your home you need to pay an additional £25 (due to Covid) Also it delays the lead time - I had to chase this twice. I partly picked Roseland as they had a quick lead time - if you pick a '2 man delivery' it will delay things. The customer service was quick though. It was just annoying having to chase with a house move etc.”

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Posted 4 years ago

Hello, The upgrade of £25.00 is to apply the 2 man service, this is not due to covid. unfortunately, with the 2 man service, it does take longer for delivery, this is due to the nature of how the 2 man service works. I am sorry if this was not clear. Kind regards Roseland

Posted 4 years ago

“Very pleased with the wardrobe and tall boy I purchased. Loved that the doors were already attached which made things easier when assembling the top part of wardrobe.”

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Posted 4 years ago

“Brilliant from start to finish! Really easy to order and delivered on time, lovely piece of furniture, what more can you ask for!!”

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Posted 4 years ago

“Sideboard sturdy and well made no complaints at all”

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Posted 4 years ago

“Value for money... V pleased.”

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Posted 4 years ago

“From my first phone call to purchase and delivery, service was first class. Everyone was very helpful and went the extra mile to provide the information requested.”

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Posted 4 years ago

“Not quite the quality we expected but arrived in good condition.”

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Posted 4 years ago

“Great service and delivery would recommend Roseland Furniture will use again”

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Posted 4 years ago

“Whilst I would like to give a better review, unfortunately for me personally, I have purchased three pieces of furniture all with defects, which is very disappointing. I agreed partial refund on two pieces, but the third was quite bad so agreed exchange. However, exchange had large scratch so did agree partial refund but disappointed. To add to problem, courier didn’t collect return item on day booked and I had all the trouble of trying to get this collected, so not a good experience sorry.”

Helpful Report

Posted 4 years ago

Hello Gillian Charlton, We are sorry that we did not meet your expectations this time. this is disappointing news to us. We also apologise in any delays in collecting the offending item. I can see that this is now collected. Kind regards Roseland

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews