Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the bookcase I received was damaged, I cannot fault the company in that the item was picked up (free of charge) within days and I was refunded the money within 24hours. Their communication over this matter was almost immediate each time. Customer services excellent.”

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Posted 4 years ago

“Really good quality for the price, lighting fast delivery, will definitely be back.”

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Posted 4 years ago

“The bedside table arrived in perfect packaging but the item was damaged due to the poor construction; the drawers didnt fit the frame and it was stamped in the back "inspected" they processed refund quickly when I contacted them but no apologies even for such poor quality. No trust to Roseland!”

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Posted 4 years ago

Hello Young. Thank you for leaving us a review. I have looked at the photos of the unit and I am sorry to see that there was a fault. It looks like this was likely damaged in transit. I can see that we apologised via email our email to you on the 9th July at 10:57 AM so I am sorry if our apology was not seen by yourself. Kind regards Roseland Furniture

Posted 4 years ago

“Good value. Excellent communication and delivery time”

Roseland Furniture 5 star review on 22nd July 2021

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Posted 4 years ago

“Generally good quality and value.”

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Posted 4 years ago

“Excellent delivery and packaging.”

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Posted 4 years ago

“I am pleased with the item I purchased and the order and delivery process was easy and efficient.”

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Posted 4 years ago

“Really pleased with bedroom furniture, excellent quality and service”

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Posted 4 years ago

“Ordered a large sideboard and waited 4 months for it. When it arrived it was damaged but they offered £45 refund to keep it. At the same time the unit went in the sale with a reduction of approx £135 but they would not reduce it by this amount. I kept the unit as I had boxes everywhere and couldn’t be bothered with the hassle of returning it. It’s beautiful furniture but shame about the fact they would only refund £45”

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Posted 4 years ago

Hello. Thank you for your review and I am sorry to hear that there was a problem with the sideboard. Unfortunately, we are not able to offer the new sale price on something after it has already been ordered and dispatched from our warehouse. I am glad that we were able to come to an agreement with a partial refund for you. Kind regards Roseland Furniture

Posted 4 years ago

“GREAT QUALITY FURNATURE , I highly reccomend !”

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Posted 4 years ago

“Very speedy service. Problem with a damaged item. Very quickly sorted. Replacement sent immediately. Impressed!”

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Posted 4 years ago

“ZELAH LARGE TV UNIT AND ZELAH COFFEE TABLE. I found roseland furniture on the internet and having looked at the reviews i ordered zelah large oak tv unit and matching coffee table. very satisfied with items also with communication was kept informed throughout delivery. recommended”

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Posted 4 years ago

“Prompt delivery and very well packed.”

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Posted 4 years ago

“Still not had my delivery 3 weeks waiting chased and new shipment was being sent still nothing”

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Posted 4 years ago

Thank you for your review and I am sorry for the delay. I can see that this has been re-sent for you with the courier so it should be with you in the next 3-4 days. Best regards Roseland Furniture

Posted 4 years ago

“Very happy with my purchase of 2 bedside tables . They are exactly as the pictures and very good quality.”

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Posted 4 years ago

“Very pleased looks great”

Roseland Furniture 5 star review on 21st July 2021

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Posted 4 years ago

“Still waiting for delivery”

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Posted 4 years ago

“I was not at home when my cabinet was delivered but my husband was. He said that the delivery man was extremely helpful (my husband is disabled). I would not hesitate to purchase from Roseland Furniture again in the future.”

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Posted 4 years ago

“Ordered Chichester corner cupboard. It arrived very quickly but, my goodness, it was in a terrible state. One of the legs was completely smashed off, both doors had gouges on them and the front had a split. It was evident that it had come straight from Vietnam to our address without any checking whatsoever. When I contacted the company, they had a very efficient returns policy which led me to believe that this sort of thing could be commonplace. We actually like the unit so have decided that we will give Roseland a chance to supply a replacement which isn’t smashed to pieces.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Linda. I am sorry to hear of the problems with your unit. It looks from the photos that the unit has been damaged in transit by the couriers between leaving us and arriving with you. It did not come straight from Vietnam to your address, this was sent from our warehouse in Gloucestershire. I can see that this took 3 working days to deliver from the point of placing your order. Thank you for complementing our efficient returns policy. I can see that the exchange has been booked in for you as per your request. Please email us upon receipt of your replacement to let us know that all is well. Kind regards Roseland Furniture

Posted 4 years ago

“Unfortunately, one of the drawers was damaged. Roseland arranged for furniture to be collected and a replacement sent out. Very pleased with the product and great customer service”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews