Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dorset TV units arrived in quick time - excellent quality and value for money - exactly as advertised.”

Helpful Report

Posted 4 years ago

“1st item I bought was a tv corner unit it arrived in good time and well packed it does have a number of defects with areas not painted correctly but Luckily these are at the back so not visible when the unit is in place The unit is very light and not good quality The 2nd item I purchased was a nest of tables to match the corner unit these arrived in good time and packed well and appear a little better quality than the tv unit I was a bit dismayed that google advises furniture is made in Cornwall but the tv unit came with made in Taiwan stickers ? There was also a very large price increase across the range overnight which was not advertised as when I purchased the first item this was not on sale or at a reduced rate so this has now added an extra £50 to my products I was planning to buy As it's a range I will just have to pay this, however I will never shop with Roseland again once I have completed the livingroom requirement due to this pricing uplift as well as the quality not being as I'd expect I could have picked up a cheap corner unit for £50 but instead I paid £240 for a poor quality unit”

Helpful Report

Posted 4 years ago

“Order a small sideboard. Exactly what was described delivered. Very well packed to ensure no damage during transit - very pleased with product”

Helpful Report

Posted 4 years ago

“Recently received a small sideboard , I am very pleased as the size is just right . The colour is very nice, dark blue with an oak top .”

Helpful Report

Posted 4 years ago

“The unit is really lovely but delivery not so good. The delivery driver refused to lift it into the house despite it raining torrentially and me telling him I wasn’t allowed to lift anything after just being discharged from hospital. My son helped me drag it in but there was oil all over the base from the van that marked the carpet. Fortunately the soaking wet package was sufficient enough to protect the unit”

Helpful Report

Posted 4 years ago

“Roseland furniture informative, delivered quickly, excellent quality. with 6-8 days for delivery it arrived after just 4 days so delivery was early.”

Helpful Report

Posted 4 years ago

“We are extremely pleased with our furniture we have purchased from Roseland Furniture. The staff are very friendly and helpful. Each of the items were very well protected in their packaging during transit, the delivery driver was very helpful and friendly and the items arrived in perfect condition. The furniture itself is so well made, very solid and looks great. We would definitely recommend the company.”

Helpful Report

Posted 4 years ago

“Beautifully made little table and a great addition to my landing. Well packaged and easy to assemble and arrived promptly.”

Helpful Report

Posted 4 years ago

“We ordered an oak blanket box. It was lovely but after unpacking it we noticed that it was unfortunately damaged on one side. Communication from Roseland Furniture was very good and they had no quibbles about offering to collect the damaged item and issue a refund. 5 stars for customer service!”

Helpful Report

Posted 4 years ago

“very good quality”

Helpful Report

Posted 4 years ago

“Despite one item being available when ordering it has still not arrived. The colour was not as expected . More cream than white . The after purchase service was poor as when emailing frequently received automated response . When ringing no one answered !”

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Posted 4 years ago

“furniture very well packed and delivered on schedule.. very good products looks great and very pleased would recommend”

Helpful Report

Posted 4 years ago

“I love the Roseland oak furniture and this is the third piece I have bought from the Surrey range. The sideboard is of course attractive and solidly made using lovely oak wood. My only negative comment is that this piece is not perfectly finished unlike my previous purchases.”

Helpful Report

Posted 4 years ago

“I have used Roseland many times and purchased six pieces of furniture with no complaints. However, this time around it has been of very poor standard. I am now having to return this particular cabinet back, on the second occasion, due to it being badly damaged. Returning items is a lot of hassle and time consuming with emails flying back and forth and then having to hang on the telephone for some considerable time. I will give them one more chance and have reordered it again. If it is damaged again I will ask for a full refund. It's a shame, because they have been so efficient in the past and their furniture has been of high quality for the marketing price.”

Helpful Report

Posted 4 years ago

“Ordered 3 lamp tables. Delivered quickly during Covid. All packed individually. Very good quality. Would use again.”

Helpful Report

Posted 4 years ago

“Wonderful product, well built, very attractive. Only 2 things stop the 5 star: significant delays blamed on Covid and Brexit and the product was a bit too expensive”

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Posted 4 years ago

“I was a bit disappointed that my unit took so long to come, covid. But once it arrived I was not disappointed with it, it is perfect, size and shade fit perfectly with my other furniture. For the price it is very nice quality.”

Helpful Report

Posted 4 years ago

“Beautiful furniture absolutely love the Bristol Charcoal range”

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Posted 4 years ago

“Arrived quickly, on time and as expected. Great service. And informs you when goods will be delivered in advance for large items. Furniture is good quality and no issues and well packaged.”

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Posted 4 years ago

“The colour matched perfectly with the colour shown online. It arrived promptly. The chest of drawers came already built, which was refreshing.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews