Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very nice piece of renature and excellent service. Apologies for the delay in responding.”

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Posted 4 years ago

“Furniture arrived very quickly and well packed . Tv stand well made as was the light stand - however no drawer handles inside the drawers !!! Best of tables from same set are cheap veneer with edges unglued - such a shame as it spoilt the set”

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Posted 4 years ago

Thank you for your review Kate. I have looked into this and can see that you have not been directly with us contact about any of this. Please email info@roselandfurniture.com so that a member of the customer service team can get this rectified for you. Kind regards Roseland

Posted 4 years ago

“Very pleased with my purchase”

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Posted 4 years ago

“Quick, efficient service. Quick delivery.”

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Posted 4 years ago

“My new Farrow Cream Large Bookcase arrived in good condition and looks very handsome in its new home. Overall a very satisfactory purchase”

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Posted 4 years ago

“Excellent company. Products are exactly as described and of great quality.”

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Posted 4 years ago

“All good. Prompt delivery with good communication.”

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Posted 4 years ago

“TV unit, not colour as shown online. Decided to keep it. Now noticing badly fitted door and drawer. Poor quality for money. Would have bought matching corner cupboards, not now.”

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Posted 4 years ago

Hello Christine Dolphin, I am sorry that the item has not met your expectations, we have not had any communications from you regarding any issues. We will contact you via email to discuss this with you. Kind regards Roseland

Posted 4 years ago

“Firstly had I known that I would not be given Atleast a days notice of delivery I would not of ordered. The item I received came damaged so I wanted to exchange it for a new one. They could not give me and date they would collect the damaged item or when the new one would be delivered as the couriers email you in the morning on the day which is ridiculous for big furniture. The replacement was then lost in the ware house I chased up the company several times and said they would get back to me but never did. The new item has now arrived and that’s damaged aswell. I now have the hassle of sending this one back aswell. Not happy with the service at all.”

Helpful Report

Posted 4 years ago

Hello, I am sorry that the delivery and collection have not met your expectations. Unfortunately the couriers do not give us times or days at present and have not done so due to the current situations. Most of which are out of our control. Mostly due to sheer volume of freight since the start of the pandemic and the shortages incurred with available staff levels. I can see tat a collection has been booked as requested on the 2nd August. Kind regards Roseland

Posted 4 years ago

“I purchased an Ex-display Amalfi dining table, much reduced. I am delighted with my purchase. Arrived promptly and delivered safely by courier. However the men delivering were not wearing masks and I understood from your website they would be. I expect they would have if I had asked them. They were polite and courteous. I would definitely consider buying from Roseland again!”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Great Furniture at great prices. Website very easy to use and if needed staff are extremely helpful with any questions. Delivery is usually with a couple of days, bur larger items can take longer as specialist courier is required.”

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Posted 4 years ago

“Easy order process, very quick delivery, and real quality product, arrived very well packaged. Definitely recommend Roseland.”

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Posted 4 years ago

“Still waiting for delivery. Expected Saturday only to be notified during that day that delivery was cancelled. Then they sent a redelivery email during the following week to inform me that it’s was being delivered the next day - no time to plan. I cancelled it later that day. Never heard anything for over a week and when I contacted them they told me it was delivered 🤷🏻‍♂️ Now planned for next week but not on a day I requested. Poor.”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry to hear this. I can see that the couriers unfortunately had to cancel delivery on the Saturday as the driver was taken ill as explained by the delivery company. Unfortunately, with it being a Saturday, they were unable to find anybody to cover the delivery run at such short notice. I have looked at the couriers information and they state that delivery was attempted on Tuesday 20th July. I can see that they have marked this as attempted but that nobody was able to be at home to take delivery. I can see that they have now rearranged delivery for Tuesday 3rd August. Best regards Roseland Furniture

Posted 4 years ago

“Terrible quality - flimsy as anything; would fall over on my child with the touch of a finger. they say it’s solid wood but actually it’s the light kind of plywood you would use to build a child’s boat for a lake. Not sustainable either; made in Vietnam with this plywood that would mean the furniture would have to be thrown away in a few months. Not what it says on tin! The cost of shipping it from Vietnam and the carbon footprint plus poor quality at end of day, terrible and out of sync with today’s consumers. Customer service on return was great though.”

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Posted 4 years ago

Thank you for your review. I am sorry to hear that you are not happy with the item that you received. I can see that we have booked a collection and have refunded upon collection. Kind regards Roseland Furniture

Posted 4 years ago

“Easy to order furniture and kept updated for delivery. Chest of drawers was good quality and made from solid timber.”

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Posted 4 years ago

“So pleased with the Chichester extra large sideboard. Very well made, good price and lovely colour. Arrived well packed. Would definitely recommend Roseland.”

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Posted 4 years ago

“We like how solid it is, will last for years. Fab service and communication. Can not fault”

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Posted 4 years ago

“Very pleased with the small set of drawers I recently ordered . They arrived on time as promised .”

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Posted 4 years ago

“Very happy with furniture unfortunately the courier service used for delivery were awful. I tried to track the item - this didn’t work - finally furniture just turned up and luckily we were in.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews