Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery was prompt, communication excellent and the furniture is high quality and beautifully made”

Roseland Furniture 5 star review on 1st August 2021

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Posted 4 years ago

“Excellent quality and delivered very quickly this is the 6th time we have purchased from rose land 😀”

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Posted 4 years ago

“Ordered fromRoseland Furniture the Roseland Oak 132cm TV Cabinet, it arrived yesterday morning. Really pleased with it, just what we needed for our new TV. Good quality, very sturdy. Excellent service from initially ordering to receiving this item. Initially the item was out of stock so I had to wait but was kept up to date with my order. I was been notified it was on its way and was here with 2 days of that notification. Very good service. Definitely recommended.”

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Posted 4 years ago

“Easy to order from the website and quick delivery. Simple to erect from instructions provided and first class, solid, piece of furniture. I would definitely recommend this company.”

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Posted 4 years ago

“Well pleased with my purchase well made delivered in less than a week”

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Posted 4 years ago

“Good quality furniture. The only downside for me personally with the drawers which I purchased is the handles were attached to the inside of the drawers.”

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Posted 4 years ago

“I am sorry, but I shall not be purchasing any future furnishings from Roseland Furniture because of your delivery company XDP. They deliver furniture without arranging a suitable delivery date with customer, it is almost impossible to communicate with XDP to stop a delivery and their 0843 178555 contact number costs a small fortune per minute.”

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Posted 4 years ago

“Thankyou for a quick delivery ,I haven’t opened package yet as decorating ,but I’m sure everything will be perfect ,thankyou once again”

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Posted 4 years ago

“Absolutely beautiful piece of furniture .fast delivery. I would definitely order again. Free delivery and I also bought item on sale so I am super happy. Really pleased with my order thank you do much 10 star service 😀 ³”

Roseland Furniture 5 star review on 30th July 2021

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Posted 4 years ago

“Excellent products, just as on website. Ordered 2 bedside chests and another larger chest of drawers, which arrived much sooner than expected and extremely well packaged. Very pleased with product and very good value for money. Have already recommended them to friends.”

Helpful Report

Posted 4 years ago

“I like the prices - two of my three items, two London oak bedside tables have arrived - I’m still waiting for the third item a matching London oak chest nearly two weeks later despite it being listed as in stock. Other than this delay I really like the products and value.”

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Posted 4 years ago

“Order delivered promptly and in perfect condition. No home assembly required other than putting on a handle. Delighted with my purchase”

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Posted 4 years ago

“prices you are charging in the last 2 weeks I have returned a sideboard and TV corner unit both damaged and poor quality I could have done without all this stress at my age You need up your game People want what they pay for Still waiting for my refund”

Helpful Report

Posted 4 years ago

Hello Ann Sale, We apologise that your order did not meet your expectations, we are always happy to exchange items if there is an issue. I can see that the items were returned and that you were refunded . Please note that depending on the bank/credit card provider you have, will depend on how long the money will be back into your account. Kind regards Roseland

Posted 4 years ago

“Not able to review the item I order two weeks ago, as it still has not arrived yet!”

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Posted 4 years ago

Hello Denise, We have looked into this for you and contacted the courier on your behalf. kind regards Roseland

Posted 4 years ago

“I'm thrilled with my dressing table set. it was easy to assemble and looks perfect! Thank you.”

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Posted 4 years ago

“Nice looking storage chest”

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Posted 4 years ago

“Good quality, reasonably priced and arrived on time, fully assembled.”

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Posted 4 years ago

“Ordering was easy, we live locally and thought to try and support local business. However, the delivery was appalling in that the third party company they use failed to deliver on both allocated days (they missed the first one due to the driver exceeding driving time and the second time, after chasing, they advised that the item did not make it onto the van for that day). On calling Roseland many times, I was advised that they can only email the delivery company as they don't have phone lines working (several weeks of not working), so there was always a waiting period to hear back, on one occasion being told not to expect a reply that day. I have now cancelled the order and despite being promised confirmation of the refund yesterday, have not heard anything and have yet again, sent an email asking what has happened. Given that I live locally (within 1 mile), Roseland should have been a little more proactive in resolving the issue, by organising alternative delivery, and thereby ensuring positive customer experience and ongoing business, both from us and the local community. As it stands, I would not recommend them if you expect items to be delivered to you. We have purchased other, smaller items from them in the past and have always been pleased with the range and quality - this has really let them down.”

Helpful Report

Posted 4 years ago

Dear Monique, We apologise that the delivery did not go as expected an consequently causing you to cancel your order. This is something that we will look at with our logistics team to see if we can improve the delivery of the Sofa's locally. The delivery of these does take some time I'm afraid as they come direct from our suppliers. I can also see that a confirmation via email was sent to you yesterday regards teh refund. Kind regards Roseland

Posted 4 years ago

“roselnd furniture was great the delivery company were awful furniture delivered a day late no call or email the sideboard was thrown in upside down even though it was labelled handle with care there was a dent in the side when opened as isay roseland itself where great and iam putting another order in this week”

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Posted 4 years ago

“ORDERED TV STAND 16TH JULY. DELIVERY PROMISED 23RD JULY BETWEEN 11.45AM - 1.45PM. EMAIL AT 1.55 PM TO SAY DELIVERY HAD BEEN CANCELLED. AFTER MANY PHONE CALLS AND EMAILS ON 28TH JULY I HAD PHONE CALL TO SAY THE TV UNIT HAD BEEN DAMAGED IN TRANSIT,AND COULD NOT SEND ME ANOTHER REPLACEMENT UNIT BECAUSE THEY WERE OUT OF STOCK. I CANCELLED ORDER AND NOW AWAIT MY MONEY BACK.I WONDER HOW MANY PHONE CALLS AND EMAILS THIS IS GOING TO TAKE.”

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Posted 4 years ago

Hello Andrew Crane. We have checked tis for you and unfortunately the courier had damaged the item in transit. Refunds are applied when the item has been returned to us. Once back we refund straight away, depending on the bank or credit card provider will depend on how long this takes to drop back to your account. kind regards Roseland

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews