Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

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“Nice looking storage chest”

Helpful Report

Posted 4 years ago

“Good quality, reasonably priced and arrived on time, fully assembled.”

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Posted 4 years ago

“Ordering was easy, we live locally and thought to try and support local business. However, the delivery was appalling in that the third party company they use failed to deliver on both allocated days (they missed the first one due to the driver exceeding driving time and the second time, after chasing, they advised that the item did not make it onto the van for that day). On calling Roseland many times, I was advised that they can only email the delivery company as they don't have phone lines working (several weeks of not working), so there was always a waiting period to hear back, on one occasion being told not to expect a reply that day. I have now cancelled the order and despite being promised confirmation of the refund yesterday, have not heard anything and have yet again, sent an email asking what has happened. Given that I live locally (within 1 mile), Roseland should have been a little more proactive in resolving the issue, by organising alternative delivery, and thereby ensuring positive customer experience and ongoing business, both from us and the local community. As it stands, I would not recommend them if you expect items to be delivered to you. We have purchased other, smaller items from them in the past and have always been pleased with the range and quality - this has really let them down.”

Helpful Report

Posted 4 years ago

Dear Monique, We apologise that the delivery did not go as expected an consequently causing you to cancel your order. This is something that we will look at with our logistics team to see if we can improve the delivery of the Sofa's locally. The delivery of these does take some time I'm afraid as they come direct from our suppliers. I can also see that a confirmation via email was sent to you yesterday regards teh refund. Kind regards Roseland

Posted 4 years ago

“roselnd furniture was great the delivery company were awful furniture delivered a day late no call or email the sideboard was thrown in upside down even though it was labelled handle with care there was a dent in the side when opened as isay roseland itself where great and iam putting another order in this week”

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Posted 4 years ago

“ORDERED TV STAND 16TH JULY. DELIVERY PROMISED 23RD JULY BETWEEN 11.45AM - 1.45PM. EMAIL AT 1.55 PM TO SAY DELIVERY HAD BEEN CANCELLED. AFTER MANY PHONE CALLS AND EMAILS ON 28TH JULY I HAD PHONE CALL TO SAY THE TV UNIT HAD BEEN DAMAGED IN TRANSIT,AND COULD NOT SEND ME ANOTHER REPLACEMENT UNIT BECAUSE THEY WERE OUT OF STOCK. I CANCELLED ORDER AND NOW AWAIT MY MONEY BACK.I WONDER HOW MANY PHONE CALLS AND EMAILS THIS IS GOING TO TAKE.”

Helpful Report

Posted 4 years ago

Hello Andrew Crane. We have checked tis for you and unfortunately the courier had damaged the item in transit. Refunds are applied when the item has been returned to us. Once back we refund straight away, depending on the bank or credit card provider will depend on how long this takes to drop back to your account. kind regards Roseland

Posted 4 years ago

“I am still waiting for my furniture to arrive.”

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Posted 4 years ago

Hello Pauline Nuttall, This item is due to be delivered with our 2 man service and this takes up to 10 working days from despatch to deliver. they have sent you details of when they would like to deliver via email . Please respond to the courier as they are expecting to deliver on the 2nd August. Kind regards Roseland

Posted 4 years ago

“I could give better rate if XDP courier didn't let me down. After waiting 2 months for the delivery,because some items were on pre order, but them when they dispatched the items never arrived. So order cancelled and asked for refund. Very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. I am sorry to see that the delivery did not take place as expected. It looks as though the courier was struggling to find your address. I can see that we have since issued you with a full refund as requested by yourself. Kind regards Roseland Furniture

Posted 4 years ago

“Good product, delivered on time.”

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Posted 4 years ago

“I have bought 3 pieces .Sideboard ,tv stand and a nest of tables .All beautifully made .Very easy to order and a very prompt delivery .Would recommend Roseland”

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Posted 4 years ago

“This is the second piece I have purchased from yourselves and I am very happy with them. Will definitely be buying again”

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Posted 4 years ago

“Furniture exactly as described. Would definitely look at this company for more furniture.”

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Posted 4 years ago

“The chest of drawers arrived promptly and was well packaged. Item was as expected and lovely colour.”

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Posted 4 years ago

“We purchased a Abbey Light Oak blanket box but unfortunately there was a problem with it but Roseland dealt with the problem immediately. They were very efficient and offered a full refund. This was all completed within ten days. I would definitely use Roseland again and would recommend them to family and friends.”

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Posted 4 years ago

“Good quality. Worth waiting for.”

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Posted 4 years ago

“First coffee table was damaged in transit replaced straight away with no fuss”

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Posted 4 years ago

“Very happy with my new t v unit . Arrived safely and well protected for delivery”

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Posted 4 years ago

“Poor overall experience. Chasing for updates and took 4 months to arrive damaged. Terrible quality furniture. Can’t argue with how well they handled my return and refund. Unfortunately I won’t be risking a return visit.”

Helpful Report

Posted 4 years ago

Hello Gareth, We are pleased we were able to resolve this quickly for you, it is unfortunate tat your item arrived in this way, this is damage from being dropped , we see this on occasion when the box has been dropped in transit. We are always more than happy to exchange an item for you or in your case collect the item. Kind regards Roseland

Posted 4 years ago

“My home has a lot of furniture from Roseland and I am very pleased with it.”

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Posted 4 years ago

“Brilliant quality & price every piece I have bought is beautiful”

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Posted 4 years ago

“Very nice piece of furniture looks lovely in my living room”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,939 reviews