Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had no problem with the exchange of a damaged tv unit. Everything went smoothly enough apart from the fact we had to buy bubble wrap to return the damaged unit. I would like to say how disappointed I was to discover only a week later the unit was reduced by nearly £70 very upsetting. Also it didn’t go down well that you had the audacity to offer me £40 to keep the damaged unit as one of your choices when corresponding about the damage. What do you think?”

Helpful Report

Posted 3 years ago

Dear Elizabeth McMillan Thank you for your comments, unfortunately, your order was previous to the Black Friday deals we have. We do offer several options for our customers that have issues. A partial refund is one option that is looked at case by case. We can see that you opted to have a replacement which we are happy to do. Kind regards Roseland

Posted 3 years ago

“Excellent bookcase well packed for a delivery good price to would recommend them”

Helpful Report

Posted 3 years ago

Hello David Potter Thank you for taking the time to place a review for us, we are very pleased you like your item, thank you for your recommendation. Kind regards Roseland

Posted 3 years ago

“I bought the Eastern vintage tall cabinet. I was delighted with my purchase. I am using it as a laundry/ towel cupboard on my landing. It is original in colour and style. This is why I bought it. It is sturdy but I will definitely be attaching to the wall as I have young grandchildren. Fittings were provided. My only niggle was damage to the locking bit at the bottom where the wood had split and I have had to glue it back together. Otherwise wonderful. Happy.”

Helpful Report

Posted 3 years ago

Hello Kathryn Ryan, We were very happy to hear you love your item. We are sorry that there was a small issue with it. We cannot see that you contacted us about this, is there any way we can help with this? Kind regards Roseland

Posted 3 years ago

“Easy website experience, super fast delivery, and a beautiful product! 10/10”

Roseland Furniture 5 star review on 23rd November 2021

Helpful Report

Posted 3 years ago

“Excellent product & great service”

Helpful Report

Posted 3 years ago

“What a shame. The choice and quality of the furniture is great, however the whole experience was let down by terrible delivery service (through a 3rd party) and a real lack of customer service from Roseland in dealing with this issue. Eventually, I was passed on to the complaints team who got things sorted really quickly. I'd be hesitant about purchasing again though.”

Helpful Report

Posted 3 years ago

Hello Nicola Horton, We are sorry the delivery service let you down. We hope you like your item and we are pleased that we were able to get this rectified for you. Kind regards Roseland

Posted 3 years ago

“The service I received, first from the office was first class and gave me confidence that my problem would not only be addressed but also solved, and secondly the delivery driver who not only delivered my unit but made sure it was delivered to my exact site, he was amazing and I am so grateful. Thank you to all concerned.”

Helpful Report

Posted 3 years ago

“I wanted a blanket box and my first choice, having bought bedroom furniture from them before, was Roseland Furniture. The well packed blanket box was delivered 2 days later. I highly recommend Roseland Furniture.”

Helpful Report

Posted 3 years ago

“Delivery was quick and efficient.”

Helpful Report

Posted 3 years ago

“I purchased two waldrobes for my daughters room and an thoroughly delighted with the quality, strength and presentation. Thank you Roseland Furniture.”

Helpful Report

Posted 3 years ago

“Very happy with this small TV stand and it fits lovely in the space I had available, the quality is good and it was very well packaged. I would certainly recommend.”

Helpful Report

Posted 3 years ago

“Sofa and armchair Arthur in emerald. Ordering went fine and was delivered just after 6 weeks. Delivery went very well. The sofa is nice and lush and we like it, but it is much darker than on the picture, definitely more teal/blueish in colour than emerald/green. The cushions have a softer top and do slug down very quickly but can be shaken up. Not as need and tidy as I had hoped for a new sofa, but it is very comfy. Fabric is more shiny and velvety than expected according to the picture. Pet hair does stick quite a bit to it. The furniture is not built exclusively for Roseland, as advertised, they are only selling them on. The producer makes these sofas (here named Manhattan) for a range of sellers, exactly the same sofas, and they are sold at very different prices, most of them cheaper than Roseland. If I had known I could have saved over 200£, which is a lot. My advice (to myself next time) is to do a google image search to see if anybody else is selling the exact sofa.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, our sofas are made to order from the manufacturers we do not state that they are made exclusively for us. The Arthur is a soft chenille which is a velvety woven material. Unfortunately a velvet style & velvety material will catch pet hair. We are pleased that you do like the sofa and hope you enjoy it for years to come. Kind regards Roseland

Posted 3 years ago

“Very pleased with the oak cupboard and it was delivered in just a few days.”

Helpful Report

Posted 3 years ago

“service and delivery very quick and pain free”

Helpful Report

Posted 3 years ago

“Very good quality for price paid. We are very happy with our purchase.”

Helpful Report

Posted 3 years ago

“From start to finish everything was easy to order and to follow times of delivery. The delivery men were excellent and took the wardrobe upstairs for me. I absolutely love the new small wardrobe. It is exactly what I needed for some extra space and doesn’t dwarf the room. It is sturdy and well made. I would happily recommend Roseland Furniture to anyone.”

Helpful Report

Posted 3 years ago

“Easy to view website, competitively priced, good quality, delivery as promised.”

Helpful Report

Posted 3 years ago

“Beautiful piece of furniture. Good quality which will last for years.”

Helpful Report

Posted 3 years ago

“Lovely bench, excellent quality. Item was very reasonable priced, great delivery and packaging. Looks great! A perfect match for my table!”

Helpful Report

Posted 3 years ago

“Expensive but fabulous quality Very happy. Also, the packaging has protected it from any bumps and despite the carrier's best efforts, it arrived unscathed.”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews