Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well made furniture and very quick delivery love the price”

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Posted 4 years ago

“Delivery was excellent and the bookcase was as we wanted. Well made and fit for purpose.”

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Posted 4 years ago

“Excellent company good product no complaints”

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Posted 4 years ago

“Exactly as pictured. Delivered quickly and without any issues.”

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Posted 4 years ago

“I received 1 Large Charcoal Chichester Sideboard. It was very good quality & the fact it was already assembled contributed to me purchasing this. Delivered free of charge which most companies don’t offer. I would definitely recommend Roseland.”

Roseland Furniture 5 star review on 30th August 2021

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Posted 4 years ago

“Very pleased with our purchases. Only complaint is that one of the screws for the drawer handle on the coffee table is not long enough so the handle is only held on with one screw.”

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Posted 4 years ago

“Good quality and service”

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Posted 4 years ago

“fit in well looks good craftmanship very good the wife loves it.”

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Posted 4 years ago

“Arrived in good time, great customer service, very happy with product.”

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Posted 4 years ago

“The furniture is good quality. I have purchased 9 items and happy with them all”

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Posted 4 years ago

“Good communication and service. Really impressed with the quality of the product.”

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Posted 4 years ago

“I ordered 3 large items of furniture for the living room from a very easily negotiable website. Only one item was in stock and the other two were pre-ordered so I was aware there would be a delay with delivery. The first item duly arrived and I was very impressed with the packaging which reassuringly protected the furniture. Sure enough there was not a mark on the item and I was impressed with the quality and finish of the exposed wood. Corners had obviously been cut in terms of the rough, cheap wood used to support the frame but, hey, this is not Ercol or Ducal furniture and this is reflected in the price. The item also required a little more assembly than I was expecting but was not beyond anyone who understands how a screwdriver works. The second item was delayed for a couple of months which I found acceptable given the current covid situation but I wasn't too happy that I had to ring up on a regular basis to check on the status of the delivery. When it did arrive, however, it was just as well packaged and looked just as good as the first item and even required less assembly. Unfortunately, Roseland let themselves down with the third Item. After constant enquires I managed to get a delivery date 14 weeks after ordering. The expected delivery date, however, came and went without the item appearing. Numerous emails from myself established that there has been an 'error' in the delivery computer system that was eventually rectified. Once again the item did arrive well packaged and looked the part but I feel I would still be waiting for it had I not pursued the matter which is a shame because the items are reasonably priced and well put together. Logistics pull your finger out!”

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Posted 4 years ago

“It arrived on time it's just perfect for my living room”

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Posted 4 years ago

“Everything was excellent with an easy to use website and speedy delivery. A problem with the product having some damage on arriuval was dealt with very fairly and quickly to our entire satisfaction.”

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Posted 4 years ago

“Fast dispatch and delivery”

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Posted 4 years ago

“We are well pleased with our TV unit, which arrived on time and well-packed. However, we had to have a carpenter to rectify the drawer "balance" as it was out of kilter, so worth Roseland checking with their manufacturers that this is not a common fault. Also despite all the great packing, the final sheet secured with sellotape left an indelible mark on the top, thankfully covered by TV itself.”

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Posted 4 years ago

“The product is good. If you order a bed and mattress, they come separately (two deliveries) which is painful. You have to arrange to be in twice, for one order. The mattress was damaged and various people in customer service gave conflicting information. I wanted a mattress exchange, with delivery and collection at the same time. This couldn’t be done. So I had the damaged mattress in my hallway for two weeks. They collected the damaged mattress when the bed frame was delivered. Upon unpacking the frame, it was damaged at one end. However, as this had gone on and on, I fixed it myself as it was a bracket on the underside of the bed. In summary, good product for the price, easy to use website. Below average deliveries. Poorly trained and co-ordinated CS.”

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Posted 4 years ago

Hello Stephen Law, We are happy you like the items, we are sorry about the confusion on deliveries, bed frames do come from our warehouse whereas the mattresses are sent direct from our supplier hence 2 different deliveries. I can see one of our colleagues has help with resolution to the issue you have had with the bracket. WE do hope all is well now. Kind regards Roseland

Posted 4 years ago

“Very efficient service”

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Posted 4 years ago

“Amazing service super quick delivery excellent quality”

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Posted 4 years ago

“Very happy with my purchase from Roseland Furniture.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews