Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 large items of furniture for the living room from a very easily negotiable website. Only one item was in stock and the other two were pre-ordered so I was aware there would be a delay with delivery. The first item duly arrived and I was very impressed with the packaging which reassuringly protected the furniture. Sure enough there was not a mark on the item and I was impressed with the quality and finish of the exposed wood. Corners had obviously been cut in terms of the rough, cheap wood used to support the frame but, hey, this is not Ercol or Ducal furniture and this is reflected in the price. The item also required a little more assembly than I was expecting but was not beyond anyone who understands how a screwdriver works. The second item was delayed for a couple of months which I found acceptable given the current covid situation but I wasn't too happy that I had to ring up on a regular basis to check on the status of the delivery. When it did arrive, however, it was just as well packaged and looked just as good as the first item and even required less assembly. Unfortunately, Roseland let themselves down with the third Item. After constant enquires I managed to get a delivery date 14 weeks after ordering. The expected delivery date, however, came and went without the item appearing. Numerous emails from myself established that there has been an 'error' in the delivery computer system that was eventually rectified. Once again the item did arrive well packaged and looked the part but I feel I would still be waiting for it had I not pursued the matter which is a shame because the items are reasonably priced and well put together. Logistics pull your finger out!”

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Posted 4 years ago

“It arrived on time it's just perfect for my living room”

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Posted 4 years ago

“Everything was excellent with an easy to use website and speedy delivery. A problem with the product having some damage on arriuval was dealt with very fairly and quickly to our entire satisfaction.”

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Posted 4 years ago

“Fast dispatch and delivery”

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Posted 4 years ago

“We are well pleased with our TV unit, which arrived on time and well-packed. However, we had to have a carpenter to rectify the drawer "balance" as it was out of kilter, so worth Roseland checking with their manufacturers that this is not a common fault. Also despite all the great packing, the final sheet secured with sellotape left an indelible mark on the top, thankfully covered by TV itself.”

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Posted 4 years ago

“The product is good. If you order a bed and mattress, they come separately (two deliveries) which is painful. You have to arrange to be in twice, for one order. The mattress was damaged and various people in customer service gave conflicting information. I wanted a mattress exchange, with delivery and collection at the same time. This couldn’t be done. So I had the damaged mattress in my hallway for two weeks. They collected the damaged mattress when the bed frame was delivered. Upon unpacking the frame, it was damaged at one end. However, as this had gone on and on, I fixed it myself as it was a bracket on the underside of the bed. In summary, good product for the price, easy to use website. Below average deliveries. Poorly trained and co-ordinated CS.”

Helpful Report

Posted 4 years ago

Hello Stephen Law, We are happy you like the items, we are sorry about the confusion on deliveries, bed frames do come from our warehouse whereas the mattresses are sent direct from our supplier hence 2 different deliveries. I can see one of our colleagues has help with resolution to the issue you have had with the bracket. WE do hope all is well now. Kind regards Roseland

Posted 4 years ago

“Very efficient service”

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Posted 4 years ago

“Amazing service super quick delivery excellent quality”

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Posted 4 years ago

“Very happy with my purchase from Roseland Furniture.”

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Posted 4 years ago

“I recently bought a Farrow cream tv stand. Roseland very kindly held on to it until I was able to take delivery. It arrived in perfect condition having been packed carefully. I would recommend Roseland to anyone.”

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Posted 4 years ago

“Few complaints, back was marked and would not come clean. Apart from that a nice piece of furniture.”

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Posted 4 years ago

“Very pleased with my furniture. Can’t fault ordering and delivery”

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Posted 4 years ago

“High quality furniture. Quick delivery & items always well packaged. Was missing a knob on one of my recent purchases but was quickly sent a new one after emailing. Can’t fault the customer service or quality of Roseland Furniture”

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Posted 4 years ago

“Easy ordering process. Great communication between dispatch and delivery. Will buy from Roseland again. Very happy.”

Roseland Furniture 5 star review on 27th August 2021

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Posted 4 years ago

“Very quick and efficient service . Very pleased with the bedside cabinets. 👍”

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Posted 4 years ago

“The product is of a really high quality and excellent value for money. The bench arrived on time. I would definitely purchase again from this company.”

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Posted 4 years ago

“Absolutely delighted with the drawer unit we purchased from Roseland. We couldn’t be happier. Thank you”

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Posted 4 years ago

“I didn’t know Roseland Furniture before but after doing a little research I went for it! Their process is seamless and the furniture delivery really fast. The product I ended up buying has a really good quality, made of real wood, with a really affordable price. I would recommend this shop based on my experience!”

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Posted 4 years ago

“Excellent furniture, just as described. Fast delivery too”

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Posted 4 years ago

“We received our sideboard promptly and discovered I'd ordered the wrong one. Roseland quickly arranged an exchange at no charge. Top notch quality and service”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews