“Would give zero stars if I could. 45 MINUTES on hold to customer services, when all I want to do is pay a customs charge that isn't allowing me to pay online. Repeated message over and over again trying to force me to use the website rather than wait for a human. On finally getting through to a person, it turns out that Royal Mail use some kooky way of counting the 21 day limit which looks a lot more like 20 days to a normal person, and also don't accept online payments in the last 48 hours of this period. Madness! I've now been told to go to the sorting office and wait in a queue with loads of other people during a time when we're all told to self-isolate. Absolutely the worst. Individual postal delivery staff are lovely, but as a service and as a company, privatisation has turned a decent postal service into the very very worst”
“They don't leave parcels with my neighbours and if I ask them to leave things on my doorstep they won't in case it gets stolen. But they have no issue doing it for other customers, literally everytime a delivery has been attempted, I've been indoors either waiting for it or asleep. I have bad hearing so if you don't buzz enough or knock loud enough then I either won't hear the door or I'll stay sleeping.
This is all a waste of everyone's time and everytime this happens I'm issuing a refund until Amazon stop using Royal Mail specifically for me. I can barely work your website and the phoneline doesn't recognise the ref. Number. Although I checked it several times.
Also why would I wait 3-4 days when I can get a refund, then reorder the item to deliver the next day at a more convenient time since it won't be royal mail.”
“Worst delivery company in the uk, they didnt even knock on my door and handed parcel to neighbour and left. With the coronavirus outbreak as well I would not like my items to be delivered to someone else. Appalling service.”
“Saturday 14 March 2020. Royal Mail delivery service is the worst. They put my parcel through neighbours letter box instead. At a time like this when trying to prevent the spread of coronavirus !!!”
“Sick of having to go to the depot for my parcels because I work full time, other delivery companies give me the option if I want it leaving behind my gate out of sight,”
“Have sent 6 parcels to HMS Raleigh, only 4 arrived. Sent a letter first class 4 days ago and surprise surprise that’s gone missing. They are either bloody useless or thieves.
Make your own minds up😬😬😬”
“i purchased some frozen thawed food for my animals 8 am the company dispatched them 11am same day 2 days now with no frozen thawed food 60 pounds worth of food gone and no one knows where”
“I just spoke to a Paul Hobson on the phone. REally patronizing demeanor and he ended hanging up on me as the questions asked were too persevering for him. Shouldn't be on answering calls fro any company.”
“Royal Mail as usual says item delivered but no note, card or item left. This has happened before and Royal Mail help system is appalling. Its like they are hiding away and do not care. NEVER ever use Royal Mail they are useless. I will now never buy an item if its going to be delivered by Royal Mail. Royal Mail - the service that does not really give a sh?t!!”
“At first it took 3 weeks for the traking page to update. It was in Manchester for 3 weeks. After that it got sent to China!! And I live in Europe. Now they told me it will be sent back to the UK.”
“Normally, I have no complaints at all about Royal Mail delivery, but when it goes wrong, it goes wrong, and their customer services is impossible to contact other than by phone, that is if they'd care to answer. There is no chat or email alternative. A tracked item was shown as being delivered today, but it wasn't, and I was in all day. I tried twice with each attempt lasting 15 minutes before I hung up in despair.
Unless they find the item I can see being out of pocket as their records show delivery and it will be my word against theirs.”
“Royal mail and it's tracking system. What a terrible service. The supplier is issued with a tracking number which they supply to the customer. It takes days before Royal mail receive the parcel and when they do they don't update the tracking. I have had parcels delivered and the tracking says dispatched. Nothing about in transit or out for delivery. Come on Royal mail you're suppose to be the best. Hermeys are doing much better.”
“I would give zero stars. This company is useless. Your a mail service... deliver peoples items on time a 48hr tracked item shouldn't take over 7 days and still not received it!”
“Waited in until 15.00 for a new mobile to be delivered via a tracked 24 hour service. That has now turned into an untracked 24 plus service. I've lost count of the number of missed 4 hour time slots. Website is utterly useless for help. It is not surprising they are losing market share to more reliable carriers.”
“What is the point of giving a time slot & they don't stick to it??? I am a business user & I would definitely not use royal mail to send with, unreliable & expensive.”
