Royal Mail Reviews

"My package that was delivered to my neighbor's house instead of my house address. I have not received my package and did NOT ask for it to be accepted by anyone. Royal Mail has ignored my inquiry and my package is worth 80 pounds or 100$."

"I have the postman on cctv ripping open my mail and stealing parcels for years.They are aware I have visual impairments and refuse to provide accessibility support or respond to complaints written with the support of my church"

"Fulham Delivery Office Opening Hours\r\n\r\nRoyal Mail Fulham Delivery Office spends a lot of the working day CLOSED. Please don't think this is a joke; please go Google Fulham Delivery Office Opening Hours. You will see for yourself.\r\n\r\nI would like to see the management responsible for the policy sent to the GAZA STRIP, along with their wives and children."

"The sooner its sold off the better, they have lost so many items"

"One star is too much. Misconduct, Misdelivery, Bad Cheques and Bad Support\r\nOne star is too much. They should be shut down.\r\n\r\nOver the last 30 days I've had to spend 6 hours on the phone with royal mail over a variety of issues.\r\n2 seperate complaints about the misconduct of a postman at my house.\r\n2 parcels go missing.\r\n1 parcel sent back to me the sender without attempting delivery.\r\n1 Reimbursement cheque made out in the wrong name so I can't cash it.\r\n3 Assurances the cheque will be reissued, yet when I called today the support agent said that it had not even been requested.\r\n\r\nLast month I was in bed asleep and a postman shouted through my bedroom window \"oi do you want this parcel or not\" I told him it's not my parcel and I don't appreciate you looking into my window and shouting at me\" we went back and forth repeating the same lines, despite the parcel not being for me. He finally walked away, shouting loudly that im a ****head. I complained and 30 days later received an email that said in short \"sorry won't happen again\". This would have been a tolerable response had it not been for a repeat of the incident a week later, the same postman came back and woke me up by shouting at my neighbor, the posite said \"ill blacklist the address if you don't take the parcel\" and again the parcel was not addressed to the person he was speaking to, this time it was mine so I flew out, took the parcel, and told him what I thought of him and to just put a red slip through next time.\r\n\r\nRM sent me a reimbursement cheque with the wrong name on it so I can't cash it, and when I reported the error, 3 consecutive 'support' agents over the sapce of 2 weeks failed to request the cheque be reissued, I was assured again today that it will be reissued.\r\n\r\nSo far, Royal Mail have not solved a single one of my complaints.\r\n\r\nI escalated the complaints and received an email assuring me I would get I response in 24hrs, its been 72hrs and still nothing.\r\n\r\nI have submitted a SAR (Subject Access Request) to RM CS so they can provide me with copies of there documentation and remediation of the complaints raised. I'm going to escalate with the Postal Redress Scheme, Ombudsman and my Local MP. Anyone else facing similar issues with RM should do the same as they are contravening the service agreement they have with you."

"I am utterly disappointed and frustrated with my recent experience with Royal Mail. I had entrusted them with a highly valuable delivery which required guaranteed delivery and a signature from myself. Not only was this protocol disregarded, but the package was stolen from the delivery person.\r\n\r\nI had expected the service, especially for such an important delivery, to be seamless and trustworthy. Instead, I found myself dealing with the stress and complications that arose from their negligence. What's even more frustrating is that I have provided proof of the stated delivery requirements and evidence supporting the incident."

"Sent 2 items 1kg each by 1st Class priorty mail on 27th July now 1st Aug still not delivered shamfull service by royal mail"