One star is too much. Misconduct, Misdelivery, Bad Cheques and Bad Support One star is too much. They should be shut down. Over the last 30 days I've had to spend 6 hours on the phone with royal mail over a variety of issues. 2 seperate complaints about the misconduct of a postman at my house. 2 parcels go missing. 1 parcel sent back to me the sender without attempting delivery. 1 Reimbursement cheque made out in the wrong name so I can't cash it. 3 Assurances the cheque will be reissued, yet when I called today the support agent said that it had not even been requested. Last month I was in bed asleep and a postman shouted through my bedroom window "oi do you want this parcel or not" I told him it's not my parcel and I don't appreciate you looking into my window and shouting at me" we went back and forth repeating the same lines, despite the parcel not being for me. He finally walked away, shouting loudly that im a ****head. I complained and 30 days later received an email that said in short "sorry won't happen again". This would have been a tolerable response had it not been for a repeat of the incident a week later, the same postman came back and woke me up by shouting at my neighbor, the posite said "ill blacklist the address if you don't take the parcel" and again the parcel was not addressed to the person he was speaking to, this time it was mine so I flew out, took the parcel, and told him what I thought of him and to just put a red slip through next time. RM sent me a reimbursement cheque with the wrong name on it so I can't cash it, and when I reported the error, 3 consecutive 'support' agents over the sapce of 2 weeks failed to request the cheque be reissued, I was assured again today that it will be reissued. So far, Royal Mail have not solved a single one of my complaints. I escalated the complaints and received an email assuring me I would get I response in 24hrs, its been 72hrs and still nothing. I have submitted a SAR (Subject Access Request) to RM CS so they can provide me with copies of there documentation and remediation of the complaints raised. I'm going to escalate with the Postal Redress Scheme, Ombudsman and my Local MP. Anyone else facing similar issues with RM should do the same as they are contravening the service agreement they have with you.