“VERY VERY POOR SERVICE FROM ROYAL MAIL
AGAIN!!!!
ORDERED AN ITEM AND THEY SAID THAT THE WOULD DELIVER BETWEEN 10.46am-2.46pm
AFTER WAITING IN UNTIL 3.15PM ON THE LAST SATURDAY BEFORE CHRISTMAS, WHEN I RETURNED HOME THAT EVENING THEY LEFT A CARD TO SAY THEY TRIED TO DELIVER BUT I WAS OUT.
**IF THEY DELIVERED WHEN STATED THEY WOULD, I WOULD HAVE WAITED IN LONGER **
THE REASON I DID NOT WAIT IN ANY LONGER WAS BECAUSE A FEW DAYS EARLIER I HAD A PROBLEM WITH ANOTHEF DELIVERY.
ON THE ISLE OF WIGHT WE HAVE 2 LARGE ROYAL MAIL DEPOTS - RYDE AND NEWPORT.
ROYAL MAIL SENT IT TO NEWPORT IN ERROR.
THEN INSTEAD OF NEWORT TAKING IT TO RYDE 20 MINUTES AWAY THEY SENT IT TO GREENFORD IN MIDDLESEX.
I CONTACTED THE CEO HE SAID HE WILL ARRANGE
THAT I GET THE PARCEK THE NEXT DAY (I DID NOT)
AND I WAITED IN ALL DAY.
ROYAL MAIL APPEAR TO BE USELESS LATELY.
IN FUTURE ANY ORDERS I PLACE ONLINE OF THE RETAILERS USE ROYAL MAIL I WILL NOT BUY FROM THEM.
I DID SEND AN EMAIL TO MR STEPHEN BUCKLEY, ROYAL MAIL CEO - HE DID NOT REPLY.
MAYBE HE WAS TOO EMBARRASSED ADMITTING HE IS RUNNING A COWBOY OUTFIT.
IT'S A BIG THUMBS DOWN FOR ROYAL MAIL FROM ME!”
“Absolutely appalling. My medicines were posted fifteen days ago. I've now run out. I could walk from Leeds to Lincoln in two days. Still, could be worse, at least l'm still getting loads of junk mail.”
“Recieved a text message saying my item was going to be delived earlier today between 7.30am & 11.30am,then this evening recieved another message saying that my item was not delivered due to ne access.I will not publish online about how the royal mail does'nt know how to function.I will also inform all relevant departments.Cancel my delivery please,as i have no confidence in the royal mail.It was bad enough few years back when i did'nt recieve out british passports,as you delivery courier admitted he tried to deliver it several times at another address.TERRIBLE SERVICE !!!”
“Was expecting a book to send as a present, ordered on 9th December but still waiting for delivery. Quinton sorting office are bad allthe time, losing things and posting through the wrong doors. Now at Chrstmas they are an absolute joke.”
“Posted Parcel 2nd class signed for on 08/12/20. Parcel has still not arrived at destination only 70 miles away after 13 days. Parcel contains Christmas gifts. This company is a disgrace and must be broken up as they do not provide the service expected. Customer care is non existent and it is impossible to speak with anyone. What a shambles.”
“I have spent £25 sending a regular lightweight parcel to Spain and after a week the parcel still hasn’t left the country. RM will blame Covid like every other company with bad customer service and poor logistics but you only need to read a few comments on this site.
The company is a disgrace. The word ‘royal’ is normally used to reflect a high standard. What a joke.”
“I have been waiting for 2 parcels from eBay since the 10th Dec, they are both tracked, you DON’T update your website so it’s a complete waste of time. Very disappointed. Hermes have come up trumps this year.”
“Absolute amateur,incompetent,ignorant company. Sent a parcel to Denmark 10 days ago, got to Heathrow and has not moved since.. No explanation,no contact number. Surely they are in breach of contract???”
“I have placed several orders for Christmas presents on eBay all placed on the 6th of December and I'm still waiting on them. I have even been given the tracking numbers but there absolutely useless as they state we will update when delivery has been attempted. Just a complete and utter shambles.”
“When will Royal Mail be declared Not Fit For Purpose. It obviously cannot cope in its present form and is desperate for reorganisation. Do not blame current circumstances for its demise, my area has known for some years that it has not received a 5 day service. Why is Royal Mail permitted its monopoly, whereby it yields an inferior service but demands an outlandish fee. I feel fleeced with no-one to offer protection. Current circumstances only highlight deficiencies, when will it change?”
“The Royal mail has always been bad but this year it has reached a whole new level terrible. I haven’t had post in nearly two weeks but I see the mailman EVERYDAY!!!! First my car key was stolen out of the mail in August. All I received was a £20 cheque for the inconvenience. Then my actual car was stolen at the end of August. (coincidence? I think not). I am now waiting for my late mothers death certificate to be sent back to me and train tickets that were ordered at the beginning of December. I’ve spoken to both companies and they have assured me that both the certificate and the tickets were sent out, they haven’t arrived!!! I also had a friend sending me a parcel for Christmas we both live in East London I have the tracking number, yet still nothing has been updated on the website. The Royal mail is a disgrace and a joke of a company. It Had a chance to be respectable respectable company. The sooner it’s broken up the better.”
“Delivery man sent text this morning to say delivering box of M&S wine (Xmas present) between 15:22 and 16:22. Paid extra for delivery today. Was loaded onto van 10:36, but after waiting all afternoon I checked tracking and it said that delivery man had returned to depot in Edinburgh at 18:51. Was supposed to deliver my Xmas presents to sister on Sunday, but the online tracking claims they will try to deliver next working day - ridiculous! Have had this before - they don't like delivering on a Friday evening. If stores would use DPD and Hermes then Royal Mail would have to improve.”
“A parcel sent on the 10th Dec has not been delivered yet and the tracking details for a next day delivery parcel I was due to receive on the 15th hasn’t changed since Monday. Parcels I have sent with other companies have shown accurate tracking information and been delivered in the specified time. If Royal Mail is having problems with their deliveries, then why do they continue to accept more parcels? I for one will never use them again and will check when purchasing to see which carrier they use!”
“A large letter was posted to me on the 23rd of November, it never arrived. The Item was re-posted to me on the 9th December (both 1st class tracked and signed for), second attempt has still not arrived. Absolute joke of a company.”
“My son ordered flowers to be delivered on my wife’s birthday. He ordered them well in advance.unfortunately the company use Royal Mail.
Despite the flowers being collected by the courier 2days before delivery they were actually delivered 6 days late.
So they had the flowers 8 days.
Who wants week old flowers 6 days after their birthday.
I told the delivery guy to return them”
“The sooner Royal Mail and Parcel force are privatised the better as they are not fit for purpose. For the fourth time this year there have been delays with deliveries. I have paid for next day service for an item that should have arrived on the 16th of the 12th, it is now 6pm 18th of the 12th. By comparison I have received three other packages via other carriers on time, why ?”
“So annoyed the postman has said he was unable to deliver my parcel - Didn't leave a card so I had to call the company I bought the gifts from and they told me - I am trying to call Royal Mail to book a collection instead and there service is so unhelpful.
@RoyalMail this year has been hard enough for everyone & now I have no idea where my parcel is or how to get through to you? I just feel like crying.”
