“Bought a bespoke birthday present for my brother. RM tracking system would not recognise the tracking number. Great seller has sent me another!! RM will give no info on new tracking number it will only "update when it try's to deliver package" What a pathetic system compared to everyone else RM is still pre stone age. Get up to date and sort out a 21ST CENTUARY SYSTEM! Or say hello to the dinosaurs.”
“Was awaiting delivery all day. Never heard anyone ring or knock. When I checked the app it says there was a delivery attempted but no one was in, so I would have to take the card to the delivery office. Only thing is there was no card.
Had to take a day off work as the delivery office is open from 0930-1700 and I work from 0730-1830. I get to the delivery office and explain the situation, show them my emails that Royal Mail have sent and some ID, but the guy at the delivery office (while holding my parcel) tells me that I can not have it because the mail man didn’t leave me a card. So I’m getting penalised for their incompetence.
He at least came up with a suggestion that he can forward it to a co-op post office so I can collect it out of hours. So tonight I went to the co-op where I was then told that they had been told by Royal Mail not to give out any parcels out of hours.
You could not make it up
Not only is this company responsible for wrongly destroying 736 peoples lives, but they cannot even get a parcel from A to B successfully.
With over one million complaints last year, I don’t think you are doing that well.”
“On saturday 12th march i went into post office at the co op in abingdon oxon where a lady called Sue was serving all by herself no one to help her she did a great job(she couldn't help with my renual of my passport) but put on a brave face & served so well I felt so sorry for her being put in that position well done SUE 10 OUT OF 10”
“What's the point in having a tracking number when all it says on the website is tracking details won't be available until a delivery attempt is made !! Once that happens I don't need a bloody tracking number do I !! Absolutely rubbish company.”
“In 2 months time been delivered wrong address,or lost parcel nightmare,with post man,one parcel have to been delivered on 05/03/2022 I spoke today with costumer service they said they delivered to wrong address,no professional at all”
“Royal Mail now have to take a photo with the door open when they deliver a parcel. My husband was in the garden and the postman would not give him the parcel because he had to take a photo with the door open. We have had parcels delivered by courier services who will take a photo of the parcel in the open garage door or my husband taking the parcel, it is ridiculous that the front door has to be open, when there is someone who obviously lives at the property who can take the parcel off the postman, it is just a silly rule which is an inconvenience.”
“Delivery attempted but no card! And there is nothing you can do without a card, terrible system and terrible service. Couldn’t even book a redelivery without a ‘something for you card’. Like what??? Never using them again”
“Growing concerns amoung users of the "click and drop" service.
We have had an increase number of surcharges which are completly false and for items that couldn't possibly be as incorrect as Royal Mail claim.
We send around 300 items a week and are currently getting surcharges once or twice a week for a few items.
Just recently items that were posted as large letters and royal mail staff stated they had been posted nearly 5cm higher than the limit!
Never any proof provided which is all the more worrying.”
“Terrible experience. I sign-in on my Royal Mail account then check out on my stamp purchases. I am asked to click again on sign-up to do a fast check-out and then I end on another page and cannot find either a check-out button or my basket. This is terrible.”
“Only Excuses! Terrible service and customer treatment. A simple item was meant to be delivered, first attempt they said it was refused. WRONG! I was not there. So obviously no attempt, they could have put a card through the door so I could go collect it at the local depot. 2nd, it went to a PO box that I do not have and they considered it delivered, and they're making excuses that are flimsy at best. Shocking and I will take this further.”
“Hi, Im doing small bussines , sending many parcels every week collection only
I have door bell with speaker and camera to make sure the person who came to pick up all parcels can find me , and today I received only that email ,, we could not collect your parcels, becouse it was not at safe place as description ,, its 3 post mens here , 2 of they are ok never had problem with pick up my parcels .....just one of them ignores picking up parcels and giving easy excuses, but today nobody came , Its easy to say there nobody was at home etc , at all I been waiting 2h only for received email Im not at home ,and I paid for this and cannot get refund or rebook , last week it happen it twice becouse one of 3 postmen guys he does not exactly check the sender's info and claims that there was no ring number in the pickup address ...... 2 others check all the sender's details and have no problem with it, but the worsest think is today nobody was here , this is couple of my parcels KB356197369GB , KB893801428GB ,KB356197559GB, KB893802180GB , , maybe I should register as company to send all my parcels this way could be any better quality service for me ? just like with parcel 1 or 2 class ? I like to inproove somehow all this and make sure my parcels will be collected ,there is customer service .....trying to call waiting and waiting no point , trucking number do not show any procces of delivery what is funny becouse even hermes so bad company has much better service to track your parcel, royal mail is on the top I have to confirm that but they should do some changes for customer service”
“Awful website. Truly useless. The Royal Mail has the logistics network that would cost billions and billions of pounds to re-create, however this means nothing if you build a website where you cannot book a missed collection, or print of a postage receipt etc. Only just allowed postage with tracking to be collected, which every other carrier understands is the only way to do it. So out of touch. Pay someone to build you a new website like any modern carrier, parcel2go.com etc. Or sell your logistics chain to a deserving customer focused business”
“So from what i can tell by the reviews royal mail special delivery is not fit for purpose,especially as they allow individual postmen to sign for the delivery,yes i've had various items by post go missing lately and suspect my postman of around 35yrs is a thief,reviews on this site back up how much of a shower your so called "royal" mail service provides,i doubt even the queen in all honesty would trust your service to deliver!”
“I've been waiting for my delivery since December only to not be contacted at all when it finally arrived at your office in February. On Monday (21.02) i got a "sorry we missed you" card even tho i was at home but all good i had no idea i was even expecting it. I chose to redeliver on Wednesday (23.02) only to wait all day for nothing because when i checked the front door i had another card. Once again i chose to redeliver on Friday (25.02) and been waiting for it the same way because when i checked the front door you wouldn't believe it, another f card. Your drivers don't know how to knock at a door? I can give them training if so!!!! You have both my email and my phone number, why am i not contacted before attempting to deliver the item? How hard is it to do such a simple job properly? Talk with your employees, teach them how to knock at a f door and how to use a f phone!!! And by the way i've waited on the phone to make this complaint for half an hour!!! You may need to train your customer support how to f support customers, I'll give you a golden rule for that: ANSWER THE F PHONE”
“Every other courier service has a tracking system that works and is up to date and accurate. RM merely states 'in transit'. It's a lottery as to when you actually get your package. Plus you are never notified that the item has actually been delivered. Utter disgrace.”
“I went for the special delivery as I had an important event and my customer needs the parcel in 5 days. It was supposed to arrive the day after but instead was delivered to the wrong address and signed by someone else. When I call customer service, they told me that they need to contact the Office and come back to me in 3 days. I didn't receive any updates and when I called back they told me that they contacted the WRONG OFFICE and that now it would take another 3 days for the redelivery. I call my customer and ask him to wait for another week, but the week after they still hadn't delivered the parcel or come back to me with any updates. I called again and again 3 more times and I'm still trying right now (It's the 30-minute wait so I may as well write my review). It's now over 3 weeks and they are refusing to pay the compensation because the system said that the item was delivered to the right address. My customer is a shop owner and the only one at the venue, he can't miss any items unless they are delivered to the wrong address. I tried to explain this over the phone for 5 times but the COMPUTER SAYS NO.”
