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Iown Reviews

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Iown 5 star review on 28th August 2021

Iown 5 star review on 16th August 2021

Iown 5 star review on 9th July 2021

Iown 5 star review on 6th July 2021

Iown 5 star review on 6th July 2021

Carlos Sakamoto

2

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the seiko 5 piece and shipping packaging. Delivered directly to my mailbox.”

Posted 5 years ago

Dear Cal, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“These people will rob, cheat and lie. They sent me a broken watch, no warranty and after i sent it back for repairs it disappears into the black hole of the Creationwatches service department. 15 weeks and counting. Don't bother with this company, you are better off buying watches over the counter.”

Posted 5 years ago

Dear Georg, Apologies for delay but we have asked repair center to send working watch back to us. Sometimes we receive repaired watches but not in working condition from repair center hence we always check the watches before shipping out to our customers. We strive to provide best service to our customers, we regret any inconvenience caused. Thank You. Best Regards, Sally

Posted 5 years ago

“Im very very pleased with Ceation Watches 10 out of out for service. You are the best online business for me. I received my watch yesterday at 9:30am South Africa time. The packaging was 100% neat 👌 Im very impressed. The watch is flawless and beautiful. Im very happy. Im planning to make my next purchase very soon. I refer my family and friends who loves watches, to buy from Creation Watches Creation Watches has me as their customer for life.”

Posted 5 years ago

Dear Adrian, Our packing section and our courier partner are both pleased with your appreciation of their hard work. We are pleased that you liked the watch, pricing and the experience. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I ordered orient automatic multi calender watch 1 x EU0B001B Order Number: 10334697 I did not received pls send me immediately thank u”

Posted 5 years ago

Dear Purushothaman, Your order is under process, will ship you soon. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I can recommend it. The watches are authentic and cheaper compared to other online stores. But creationwatches.com must improve its process of handing over the parcels to DHL Singapore. Two days are too long for this. Moreover, they should indicate more clearly that customs and VAT have to be paid by the customer. Also, customer service must be quicker in replying e-mails.”

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. We understand our customer’s frustration at having to pay extra but there is little we can do about it. We would like to take this opportunity to mention that all our products are genuine and received direct from the manufacturer including warranty documents in original. We are pleased that you liked the watch, pricing and the experience. Sometimes shipping delays can occur and on our part, we will continue to do our best to iron out delays. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 5 years ago

“Dissapointing experience. If you don't want to loose your money don't buy from them. If i would knew that before i would think twice before placing an order. Lies , lies, lies from them all the time. No one knows where my package is and it's been over two months, no refund from them and very poor customer service.”

Posted 6 years ago

We always try to give best service to our customers, we regret any inconvenience caused.

Posted 6 years ago

“The watches look like a good deal. However, although you might not be charged import duty, you will probably have to pay other taxes. DHL have charged me an additional £27, which includes a £11 admin fee, on top of the price of the watch. CreationWatches will claim that this covered in the T&Cs. But, this has made the watch expensive now and I could have got it cheaper from WatchShop. Buyer beware, these are not the bargains they seem !!!! CreationWatches should be an estimate of potentially levied charges, prior to purchase. In my case, 33% extra. This is their claim "Buy your watch from us now and we guarantee you will be more than delighted with our service.". Really ? What guarantee ? I'm not delighted”

Iown 1 star review on 8th February 2018

Posted 6 years ago

Import duties have to be paid Irrespective of mode of shipping. The request for additional payment pertains to import duties levied by the customs of your country. The courier company collects and forwards that amount to the appropriate authorities of your country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. We hope this addresses your concerns.

Posted 6 years ago

“I have ordered watch like a present for my brother, but he couldn't receive it. In any case I wanted to return the shipment back to sender. Which, by their returning policy is possible, until I pay shipment. First, after I have contacted CreationWatches, (on their website is 12 hours for answer) I wait 36 hours just to send me email in which they explain to me why I need to take the shipment in any case and not with instructions how to return it. This instruction I have got 72 hours later on my insisting to send me. After returning shipment I have wait for their refund or re-sending to another address, but they have send me refund minus 27€ for returning shipment, without any invoice from DHL or some other proof. When I asked about this proof they send me answer: "We have deducted shipping cost which DHL Express charged to us regular basis." and that's it. So I have contacted DHL about returning shipment costs and guess what, they didn't charge it at all, like you can see in the attached picture. Answer from DHL was: "I would like to inform you that DHL doesn't charge the return to shipper. This service is free of charge. Please inform us if you have any news" I have already paid CreationWatches extra 7.62€ to send it via DHL, they return it for free (the watch didn't cross border customs) and CreationWatches still charge me for returning shipment 27€? Very dishonest behavior from CreationWatches and to the customer who already bought some watch from them.”

Posted 6 years ago

You have not accepted package, DHL charge for return shipping as per our terms and condition we have refunded you deducting shipping charge

Posted 6 years ago

“I requested the cancellation of the watch I ordered via e-mail 1 day later. When I requested cancellation, the watch had not yet been shipped and there was no response to the e-mail. My order number: #10717863”

Posted 4 months ago

“Great watch, excellent customer service, shipping superfast. I am very satisfied. Thank you, creation watches.”

Posted 1 year ago

Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Shopping with Creation Watches was easy, secure and delivery was timely. Upon placing the order there was no delsy in the process updates were constant and personal emails from staff keep was much appreciated. Would definitely windowshop at Creation Watches before searching elsewhere.”

Posted 1 year ago

Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Very easy website to use and navigate. Lots of clear information about the watches for sale and great prices that are unmatched anywhere else! Quick and easy purchase process and unexpectedly fast delivery too, well under the given eta. A quality service that I will be re-using again and don't hesitate to highly recommend. Chris H.”

Posted 1 year ago

Dear Chris, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Excelente a minha primeira experiência com CW. Foi a oportunidade de adquirir meu primeiro Seiko 5 made in japan. Muito satisfeito. Preços imbatíveis!”

Posted 1 year ago

Dear Anderson, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Dear Raul, got the watch in good conditions, thank you. Could have been packed with a bit more of cushioning but it went well. Very happy with the purchase.”

Posted 2 years ago

Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Absolutely brilliant service. I was a bit paranoid because the watch was coming from Singapore but the watch arrived. It was in perfect order including the box. The price was very good and the watch itself was genuine. I was able to check the tracking of my order all the way to my door. Can’t fault the service. I’ll definitely order again.”

Posted 2 years ago

Dear Naz, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Utmost customer service - could not have been better !”

Posted 2 years ago

Dear Zimmermann, On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Ordered a Seiko watch. It arrived quickly via FedEx to the USA. Watch is very nice but the lock on the mesh bracelet doesn't stay locked. Emailed them about the issue and got a reply from a "Pritam" asking me to go to a watch repair shop and buy a strap. I am assuming they shipped a watch with a broken strap and it's my responsibility to buy a strap at my expense so that I can wear it. I read their responses to some of the "not so good" reviews and noticed a pattern of "apologizing" and at the same time telling the customer to go "pound sand". I previously ordered a Spinnaker watch directly from Spinnaker and had a small issue. Spinnaker took care of it immediately with absolutely no hesitations. Creation Watches gave me poor customer service when it was needed the most. A lesson learned!”

Posted 2 years ago

Dear Ramana, On our part, we do everything possible to make the entire experience smooth. Sorry for any inconvenience caused. We are sorry there was a problem with the watch you've purchased. Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty. If you are not happy you can send the watch back to us for return/exchange, we have a 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Hassle free order. Good communication. Painless transaction and a nice Seiko watch.”

Posted 2 years ago

Dear Customer, On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“This was my first experience with CreationWatches and I was quite nervous about ordering. However, the service has been excellent. The watch took 9 days to be delivered to my home in the UK. Tracking was provided which helped put my mind at rest. I will certainly use CreationWatches again. Thank you.”

Posted 2 years ago

Dear Henry, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“TRULY DISAPPOINTED. I ordered two watches August 15th. I chose the DHL Express Priority Shipping (2-4 business days). Once I paid for the two items, they asked for "Additional information" : the last 4 digits of my credit card number and a contact number. Their verification system is very outdated and, honestly, it feels like a SCAM. Then they send me an email saying that they tried to reach me, but that I was unavailable... To this day (august 19th) I have 0 information about the shipping status, I don't even know if my order has been processed by their services or not. The only thing for sure is that I've paid them 264 dollars. I have requested a FULL REFUND and I'm hoping that they will be able to treat my request as soon as possible. They may have lower prices, but honestly I wouldn't recommend this website to my worst enemy.”

Posted 2 years ago

Dear Antonio, We understand your disappointment and would be more than happy to get this matter resolved immediately. Customer satisfaction is always a number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you. We confirm your payment has been refunded and should appear in your Credit card statement in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

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Iown is rated 4.3 based on 1,752 reviews