Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

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Metrics

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the watch over a month ago. No watch was delivered. After one reply from customer service saying that I should expert it soon. None of my mails were answered. What a waste of money!”

Helpful Report

Posted 3 years ago

Dear Klein, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I purchased two watches from CreationWatches in one order. Soon after, I was notified that one of them was no longer available, after the order was in fact confirmed for it and the money taken from my account. This part is sort of OK, it can happen. The next part is the real problem. When the package arrived in Belgium, I had to pay import taxes - again normal. But the shipping documents from CreationWatches contained the invoice for BOTH watches of the original order, in spite of having just one of them in the box. My choices were 1. to pay the import duty for two watches and receive one watch (Belgian Customs did not accept the submission of a new, corrected invoice); 2. refuse the shipment and face return fees of anywhere between 50 and 150 euros. So I chose option 1, where I lost about 100 Euros on tax, which I basically paid for nothing. So I contacted CreationWatches and respectfully asked to be compensated for paying for their invoicing mistake. After some waiting, they've supplied 5 vouchers of 7% discount each, which is 1. a great sales technique; 2. a completely useless way of compensation, as I am looking to recover my 100 Euros as soon as possible, not over the years to come and 3. a bit offensive, because CreationWatches almost always have a 10% discount action on their main page. I've explained this and shown a few watches that I am interested in buying (and even bought one of them in the meanwhile from CreationWatches), looking for a more decent, one-time larger discount voucher (or two, but definitely not five small ones). I kept on following-up, but arrived nowhere after countless weeks. The Customer Service team of CreationWatches is indeed rapid to respond to simple inquiries, yet incapable or unwilling of serving clients in situations such as mine. This site is great because they often have really good deals, but if anything, anything at all goes wrong with your order, expect to lose money.”

Helpful Report

Posted 3 years ago

Dear Stefan, We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. We have noted your request your next two orders by which you cover your previous losses. Please drop an email after placing your order. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“1 1/2 weeks ago I ordered a casio, but left an e-mail address that was not in use. Have tried to get in touch with customer service via email 2 times and tried to call but only come to an answering machine, anyway I reported the problem and left a working address. Can see on my account statement that money for the clock is drawn. But now I have no confirmation if the order was made or any order number. Thought you would get some kind of answer, that is the least you can ask for. Ok I made a mistake but I want to correct it. What more can I do?”

Helpful Report

Posted 3 years ago

Dear Manfred, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“No comprar Estaba segura No dicen una verdad”

Helpful Report

Posted 3 years ago

“Dramatic webshop. Very bad reply on inquiries on status of the order. When taking the money back the get awake...... After 4 weeks still nothing received. NEVER USE THIS WEBSHOP !!!”

Helpful Report

Posted 3 years ago

Dear Dennis, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Still awaiting delivery AFTER ONE MONTH !!!!!!!!!!! YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

Dear Customer, We hope for your kind understanding. Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Bought a Seiko skx09 watch April 2020 and had nothing but trouble,opened the box and guess what the watch is faulty. Reading the poor reviews are absolutely correct but had already purchased the watch. I’m up to 15 emails at present trying to get this resolved.If you read this PLEASE DONT BY OFF Creationwatches. com.You will pay duties in order to get the watch into the country in access of £65 to £120 on top of what you have paid for the watch”

Helpful Report

Posted 4 years ago

Dear Christian, We are sincerely apologize for inconvenience caused to you. We always try to give best service to our customers. We were facing some technical issue, so we had to delay replying to your mail. We have 30 days return/exchange policy. You can send watch back to us for return/exchange. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“No update on order after a week. No shipping done - contacted the customer support email no reply for days and only reply its under processing!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. Please can you contact us on contact@creationwatches.com We will keep in touch with you in regards with this concern. Best Regards, Sally

Posted 4 years ago

“I bought an Orient watch in June 2019. The hand dial screw was faulty and I returned the watch asking to have it repaired. I didn't hear anything from them for months and then when I finally got in touch 6 months later they said it was still in repair and needed more time. After 7 months and still nothing I asked for a refund. I finally asked ebay to step in and they got in touch with creation watches. Their customer service rep Vanya said I would receive the refund in 5 business days. This was on the 28th of February. It is now the 12th of March and not only have I not received a refund they are completely ignoring me. They have taken $350 of my money and have kept the watch. I'm trying to take legal action as this is criminal. I should have read all the reviews before I bought a watch from them. This is the worst experience I have ever had I have no trust in purchasing from ebay, especially from creation watches! I am posting a youtube video within the next few days about my experience.”

Helpful Report

Posted 4 years ago

Dear Michael, We have refunded you from our side, please check your PayPal Account. Please find the transaction id for your reference. (Transaction ID : 74F34012MG858431G.) We have already sent you the transaction receipt, on your email id. Please share your another mail id, in case you have not received the receipt yet. Sorry for any inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I was very pleased until.... 3th watch: Wrong color dial they had a wrong description which they admitted and no refund was given only a poor discount voucher on future next purchase... 4th watch: With the poor discount I bought my 4th watch, an Orient ray 2, and when i received it 1) Back Case was Scratched and 2) The case was from another watch! and had a orient small STICKER 3) The wrapping case was also broken (less important but you can see how they do business) Also the reviews on their site are Not Real if you write a bad review as I did it will never be published, I've already tried 3 times!!! My Advice! Go and buy on amazon since this behavior is not OK at all and you will not be deceived.”

Helpful Report

Posted 4 years ago

Dear Gonzalomaia, Sorry for any inconvenience caused. We always try to give the best service to our customers. Please can you contact us on contact@creationwatches.com We will keep in touch with you in regards with this concern. We have 30 days watch Return or Exchange policy. You can send the watch back to us for Return or Exchange. Best Regards, Sally

Posted 4 years ago

“I ordered(10430510) a Tissot watch six months ago,I paid 368 euros só far,,no watch,no money.The watch was arrested on the Portugal border as a fake.”

Helpful Report

Posted 4 years ago

Dear Valeriy, We are sincerely apologize for inconvenience caused to you. We are currently working with team, we shall intimate you as soon as we get update. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“When FREE SHIPPING is plastered all across the website, i shouldn't expect to have to pay CUSTOMS TAX to receive my shipping. Very deceiving to have a small disclaimer at the very bottom of T&Cs page saying customer is liable for this tax.”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I bought a new Seiko SRPC09J1 but I received a defective watch with several dust inside the watch face and an giant arrow Mark in the crystal. Creation Watches accepted an exchange by a new one same model and I returned the watch 1 month ago. After a month waiting and 33 emails with Sally I think that I lost my money and my watch, they always is answering the same copy/paste "We are currently working with our team regarding your return shipment, we shall intimate you as soon as we get updates" If you have any problem and returned the watch...forget your watch and your money.”

Helpful Report

Posted 4 years ago

“Disgusting , broken at the start , I even had to pay import tax! Creation watches don’t seem to care , they said slap the watch a few times as the main spring may be caught on a screw! Never again now I have to send it back at my cost, what a con!i am so upset , don’t even think it’s sea”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I should have read the reviews first. I chose DHL delivery as the website clearly states it was free to the uk, I checked. I started to receive demands for £28.40, 33% of the price I paid as import duty. I sent two emails and left a phone message with creation watches. There was no response until I contacted paypal, then several emails stating that I had agreed to these terms. No acknowledgement of this unexpected fee feeling like a rip off. On closer examination I found that AFTER payment had been accepted, there was a confirmation page of delivery option that I had already checked. This time, there was a message about duty being extra. DO NOT USE THIS WEBSITE”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. We do not have phone support, communicate via emails only. Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I dont recommend this company as they send me a faulty watch and to make it worst they told me to send it to repair shop instead of taking it back. I think its a used one instead of a brand new and after a long negotiation they finally refunded me. But the tax that i paid i need to apply for a refund and untill now there is no sure if i will get it.”

Helpful Report

Posted 4 years ago

“I have already my watches, after I have waited 62 DAYS. I have paid €13 MORE for taxes of the customs house. When i bought from your page you didnt tell me that. You must say it. In conclusion, I waited more than if I bought it from Amazon, and I also spent more money. I trusted on you but you have dissapointed me. It was money from my savings. I hope you can do something to repair this situation. At least, I will wait for another watch for free as an apologize.”

Helpful Report

Posted 4 years ago

“Free shipping world wide... what's not clearly stated is that if you are buying from the uk you'll be hit with a £12 pounds customs charge!”

Helpful Report

Posted 4 years ago

“After stating 3 to 5 days it took over three weeks. Sent from Singapore to Thailand. Not that far. WATCHES had no Orient manuals and 1 watch had no warranty card. When i requested they forward these items i just get mumbo jumbo BS and no action. Poor service, lies and ignirant manners. My advise is to buy elsewhere!”

Helpful Report

Posted 4 years ago

“Horrible company! Don't waste your time or money. I placed an order two weeks ago and have yet to receive anything, But the money has been taken out of my bank account. Poor customer service. The don't reply to email or Facebook messenger. Dodgy!!!”

Helpful Report

Posted 4 years ago

Dear Customer, We apologize for the delay. The delay was due to one of our vendors being closed for the year end. Our mistake was we did not notify you of this in advance. We have changed our processes to ensure this doesn't happen again If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

Iown is rated 4.3 based on 1,752 reviews