Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Questions

Metrics

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compré un reloj por 73€ pagado con PayPal. Cuando me llegó con DHL , para mí sorpresa me pidieron 39€ por gastos de aduana. No cogí el reloj por no estar informado antes y dos semanas después estoy esperando a que me devuelvan el dinero, después de comunicarme con PayPal y con ellos.”

Helpful Report

Posted 4 years ago

Dear María, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. We understand that this may have been a surprise to you if you did not check the text next to the terms and conditions. We recommend you to pay the customs taxes and receive the watch, if you haven't already. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“My order No.10437008 my two watch's your note sand me please sand my payment my bank Account please your Answer sand me thanks”

Helpful Report

Posted 4 years ago

Dear Muhammad, We have refunded you from our side, please check with your bank. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I am a real buyer who tried to purchase from this shop, ordered it, paid and - never got it. If you buy at creationwatches, you will lose your money 100%.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for the inconvenience caused. We are working with courier service. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The watch was not working when it arrives. ( price around 400CHF) A custom fee of 49.70 CHF was charged to me when the watch arrived. Another 119.50 CHF were charged to me for sending back the not working watch. After contact them they told me to send the watch for repairing and that they will give me 20 USD for that...wish is obviously not enough, and i do not agreed on sending for repairing a new watch, so clearly this is a scum were they sell you cheap not working watches. I trusted creation watches and i have lost 169.20 CHF ( 170 USD) for the moment and still dont know if i will receive the watch price back. Please learn from my mistake and dont give away your money buying from them.”

Helpful Report

Posted 4 years ago

Dear Marc, Sorry for the inconvenience caused. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. We have 30 days watch Return or Exchange policy. You can send the watch back to us for Return or Exchange. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Choosing 1 star because couldnt choose 0. We placed an order more than 2 weeks ago and it said, on checkout summary that it will take 4 to 6 working days. My sons birthday has come and gone. Still no watch! I messaged the team a few times and their final email says that the are sorry for the delay but they cant track it!! Dont order from here!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for the inconvenience caused. Your watch has been sent by SingPost. For this kind of shipping direct tracking is not available sometimes. Please be assured SingPost will usually take around 3 to 4 weeks. to deliver the watch to your address. We always try to give best service to our customers. Please be assured the watch will arrive in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The watch is not delivered by regular dhl, you have to be at home to wait the hole day ...delivery Service doesn't work! You have to pay taxes afterwards.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. Your watch was sent by DHL. As per our records it has been delivered. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Its not what i have ordered bad compony”

Helpful Report

Posted 4 years ago

Dear Rshad, If you are not happy with purchase you can send the watch back to us for Return or Exchange.We have 30 days watch Return or Exchange policy beyond that we do not accept the watch. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Always be prepared to lose money when buying from Creation Watches. They offer low prices but poor customer service. Even if they send you a faulty watch, they will refuse to pay for return shipping costs. I bought a Seiko SRPB39K1 with an automatic movement that can be hand wound, but the crown would not wind the watch. I had to return the watch at a cost of $30 AUD. I wanted a replacement but none were available. Creation refunded the purchase price but still left me $30 out of pocket. Be aware of their conditions before you give them your money.”

Helpful Report

Posted 4 years ago

Dear Paul, Sorry for the inconvenience caused. We will keep in touch with you in regards with your concern. Please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I bought a watch several days ago. At first, they contacted me to check some information on my billing address. I responded and they got back almost immediately. Two days after that I replied and asked them to update me on the status of my order. No reply. Today, Tue 15th October, I checked the status of my order (Order no. 10433091) on their website and it said it was still being processed. As there is no way it will arrive in the time I needed it, I have just sent them a refund request. And as the item never left their store, I am expecting no extra charges to be made. The website states I should have a response on this matter within the next 12 hours. I'll update this review accordingly once I get this situation solved. Regards, Alejandra.”

Helpful Report

Posted 4 years ago

Dear Alejandra, Sorry for the inconvenience. We have noted your request of Order cancellation and initiated the refund process. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Very bad. Watch does not work!! i paid 39€ taxes in Spain . I have to pay returns. No more”

Helpful Report

Posted 4 years ago

Dear P. Campos, Sorry for the inconvenience. Could you please attempt the following and let us know if it worked? Place the watch on your palm with the crystal down and slap the watch. If this freed up the mainspring it should start keeping good time. We are sure this will sort out the issue. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties.We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Unless you delve into the website there is no mention that this company is based in Singapore,No indication in the watch sales page. Consequently Import duty and sales tax will be added on delivery making my watch more expensive than buying one in the UK”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Bittersweet feeling regarding the purchase of this product. The price of the watch is fantastic 112€, very fast shipping even having selected the slowest and free method that was offered. But when the clock comes home ... Surprise, I have to pay € 33 for customs management. At the end, 145€ Final price of the watch, for a little more I would buy it in Amazon and also has a two-year warranty. I don't know if I will buy again through here. Any recommendations for free shipping and no customs fees?”

Helpful Report

Posted 4 years ago

Dear Roque, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Incorrect information given on website so the postage has taken 3 - 4 weeks instead of 10 - 14 days as per the information given. Also not made clear that in order to buy the original box the postage has to be via DHL. This watch was intended as a gift and will arrive too late and incomplete. Very disappointed.”

Helpful Report

Posted 4 years ago

Dear Customer, We would like to inform you that, from placing order till to reach you it takes approximately 3-4 weeks.Therefore, we stated as "you should receive your watch in roughly 3 to 4 weeks." Please be assured your watch will arrive in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“So, long story short: I make an order, wait a week and after they send me an email saying that the order was cancelled by mistake. I make again the same order (a watch complete of box and an extra box for an old watch I have). Wait another week, pay 36euro taxes (on a 77euro total bill) to find out the EXTRA box was not there. I contact the helpdesk and they claim it's all as supposed a watch, 1 box and be happy. Now, I have the order specifications and the webpage where I bought the thing that CLEARLY state I should have 2 boxes and 1 watch, but they sent 1 box and 1 watch. I have managed helpdesks and call centers for years and am speechless for this one. 0 stars”

Helpful Report

Posted 4 years ago

Dear Alessandro, As per our records, we have sent you correct watch box. The Seiko box you had paid for is the same box you have received.Please note that we ship only one box with DHL. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I have ordered the watch for 130 euro and had to pay additional 42 euro for customs clearance on delivery. !!! Be careful while ordering and choosing "DHL Express Priority Shipping with Insurance (2-4 days worldwide) - FREE" !!!”

Helpful Report

Posted 4 years ago

Dear Konstantin, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I can only write a review on my experience of the delivery company, as I have yet to receive my watch, so I cannot review the company on that. DHL have delivered to my house many times, but this time it has been a nightmare!! I use a tracking app to track every package, but this package did not arrive as stated, it said delivered BUT has not been, so now, I start the process of finding out where, if any, it has been delivered. Like I said, I cannot review about the watch as I have not received it.”

Helpful Report

Posted 4 years ago

Dear David, We have raised inquiry with DHL. As we get any response from them, we will update you. Please do not worry about it. Please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fraud, Con, Cheat, Fake watches. Despite being watches kids size watches advertised as Adult are hence not genuine. Fake watches. Don't get involved with these CONS from India, who have hand written 5 total reviews that are used against every watch. it's a con from Singapore. Time and money wastage. On top of it these thugs didn't even pay for courier DHL fee, which I ended up paying as a release fee of £23. All fake. I hope they show some decency”

Helpful Report

Posted 4 years ago

Dear Lai, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“No return email for a watch which needs to be returned for refund, not happy, reporting this to visa, not going to recommend your site to anyone and let others know about this”

Helpful Report

Posted 4 years ago

Dear Robert , We understand you need to return the watch. Please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“BEWARE HIDDEN COSTS! I ordered for the first time from Creation Watches as they had by far the best prices online. The Seiko 5 I purchased was advertised at £64 (down from £134). Even though I could have got this watch from Amazon for £91. It was still a £30 saving none the less. Anyway, I actually changed my mind on the watch not long after I ordered it so tried their live chat feature in order to cancel. No answer, all day I tried, but nothing. After the first try on that morning I did send an email. 24 hours had passed and no reply. But I got an email saying the watch had been shipped, which was frustrating. Then came the additional charge. An email, and numerous phone calls from DHL stating they are holding my package until the import taxes were paid on the package. The charge was £31.50. So 49.2% of what I had paid, meaning in total the watch cost me £95.50. Another 12 hours had passed and I finally got a reply, which wasn't any help. I have the watch now, and although I am in two minds about it. It doesn't make sense to send it back as I won't get the £31.50 import tax back, and I am responsible for the cost of return shipping. So let this be a warning to anyone tempted by their misleading e-commerce. Personally, I would as most sites in this day and age, display these charges upfront on the product pages for each country and not hide it in a small sentence at the bottom of your shipping page (which doesn't even give an indication of what you might pay). All in all, a bad purchasing and customer experience.”

Helpful Report

Posted 4 years ago

Dear Aaron, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Hallo! Order Number: 10423792 The clock I got didn´t work. Customer service does not respond. I felel cheated and therefore warn other people from this company. The only thing that works is a fast delivery with a paper box and a broken clock. With angry greetings Ismet from Sweden”

Helpful Report

Posted 4 years ago

Dear Ismet , We sincerely regret for the inconvenience caused. Please take the watch to the nearest experienced watchmaker or service center listed in the warranty booklet. We have 30 days watch Return or Exchange policy, you can send the watch back to us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

Iown is rated 4.3 based on 1,752 reviews